Not getting texts from iphone users on my new LG S2 phone
Just purchased a LG G2 phone and people who have iphones text me but I'm not receiving them. I've turned off imessaging on old phone and on ipad, deactivated my old iphone online and still can't receive texts.
It can take up to 48 hours for the change to take effect if you followed the recommended steps, or up to 30 days if you did not.
Alternatively, you can contact Apple Support for assistance as well.
Similar Messages
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I am not receiving messages from iphone users after switching from iphone 4s to samsung s4. I have a tmobile account. Please help.
If you no longer have the phone you will need to contact Apple support to deactivate iMessage. Use the following link then "Other Apple ID topics" then "Messages and Apple ID" https://getsupport.apple.com/Issues.action
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Can't get texts from iphone users on galaxy s4
I have a samsung galaxy s4. All of a sudden I can't get texts from iphone users. I used to have an iphone. What do I do
If you're in the U.S., go here, choose "Your Products" on the left, and unregister your iPhone:
https://expresslane.apple.com/GetproductgroupList.action -
I recently switched from 4S to Galaxy S4. I am not getting texts from iphone senders. When the message is sent it goes as a imessage. How do I fix this??
Turn off iMessage on the iPhone as should have been done prior to switching devices.
Settings > Messages > iMessage > OFF -
I unregistered my iphone but still am having issues getting texts from iphone users. Anyone know how to fix this?
Turn off iMessage on the old iPhone.
Restore the iPhone as new.
Have the other iPhone users delete the current message thread, and start a new messae to you.
Have the other iPhone users delete your contact, then re-add it.
Go to ww.icloud.com and remove the device from your Find My iPhone.
Go to appleid.apple.com and change your primary email address and/or password.
Contact Apple Support at getsupport.apple.com for further assistance if these steps don't work.
Wait about 30 days for the iMessage server to self-correct the issue. -
Not recieving texts from Iphone users
Just signed up with Verizon and got my new LG G2 but I'm unable to receive or send messages to IPhone users. I've already tried downloading the Verizon messages app and done a factory reset on my phone. Not sure what else to try here. I've never owned an IPhone so the deregister of Imessage does no good. Any Ideas??
Is this your first cell phone ever? If not, were you able to receive texts from iPhone users on your previous cell phone(s)?
Have you inquired with your contacts what color of bubble is around the text messages they are sending you? If it is blue, they are attempting to send it as an iMessage and think your phone is an iPhone. If it is green, they are attempting to send it as a text.
As Snn5 has stated, there is a setting in iMessages which much be turned on to send messages as SMS/MMS if iMessage is unavailable. It is possible that this is not set such that a SMS/MMS can be sent.
Do you not receive texts from ANY iPhones or do messages from some iPhones get thru? -
Not receiving texts from iPhone users
I recently got a new Samsung Galaxy S4. I registered this phone to a new number.... I did not port an existing number to the phone. Since getting the phone, I have had trouble receiving texts from iphone users - their messages will not come through on my phone unless their imessage is turned off. As you can imagine, this is quite a hassle - having to explain this problem every time I give someone my number, and several people having to change their settings every time they text me.
I've done research on this problem, and it seems that this happens when you port a number from an iphone to an android. The problem is fixed when you update your apple id account, and delete the number from the imessage service. I am concerned that my current number used to be registered to an iphone - and that the number is possibly still associated with an imessage account. I have no way of changing this, so I'm stuck.
I understand that this may be a problem that only Apple can fix, but any advice you can give me would be greatly appreciated.Hello annaesharon, I know that receiving all of your text messages are important, indeed! Sorry to learn that you've been missing many of yours due to this. Thanks for reaching out to us - it's my pleasure to help.
The good news is that you are absolutely on the right track. The best way to take care of this is to ensure the phone number is un registered with Apple/iMessage. You mentioned that this is a brand new phone number for you, so we would also like the opportunity to check a few things on your line as well. Do you receive any type of alert or error message when the iPhone text try to come through? Which application are you using, primarily, to send/receive text messages. Let us know! We want to help get to the bottom of this for you.
TanishaS1_VZW
Follow us on Twitter @VZWSupport -
Switched from iphone to galaxy - now not receiving texts from iphone users
Switched from iphone to galaxy for multiple reasons. Still keeping my iPad and wanted to use my iphone for music. Now I am not receiving texts, apparently imessages, from iphone users - there is no notification either way that a message was not received. So iphone users think I have received a text when I haven't. This makes me angry with Apple as there have been medical issues in our family and I have not been receiving important communication. I also have clients I have not received texts from. My understanding is I will have to delete my iphone from my apple account completely, but then will not be able to use it at all for itunes or anything else.
If you still have the iPhone, go to Settings and turn off iMessage. If you don't have the phone or if that doesn't solve the problem, contact Apple Support and request that they deactivate iMessage. https://www.apple.com/support/appleid/contact/
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HT1349 Samsung phone is not receiving texts from iphone users
we switched from iphone to samsung galaxy and now we are not receiving text messages from some iphone users. I think their phones still think we are iphones, and they're trying to send us imessages. how do we disable the imessage association with our phone numbers?
If you still have the iPhone, use it to deactivate iMessage. Otherwise contact Apple.
iOS: Deactivating iMessage
http://support.apple.com/kb/TS5185 -
Switching from iPhone - No texts from iphone users
Hey there,
My girlfriend has transitioned from the iphone to the Android S4. Here is what i've done so far:
unchecked her number under imessages on her iphone
turned off imessages on her iphone
unchecked her number under imessages on her ipad
turned off imessages on her ipad
logged into her itunes account, went to manage devices, and removed both her ipad and iphone from her itunes account.
She is still not receiving texts from iphone users, and when they text her it still tries to send as an imessage, and she will not receive it until they resend as a text message. What in the world gives? This is the most frustrating thing about transitioning away from apple. Any help would be fantastic.
Thanksi've also removed the deactivated sim card from her iphone, and turned both the iphone and ipad off of wi-fi.
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I just got a droid MAXX and I'm not receiving texts from iPhones.
ok so i just switched from an iphone after having 2 for 4 years and i got a motorola droid maxx 2 days ago. i am not receiving texts from iphone users and i dont know why. i gave verizon my phone and so i cant turn off imessage but i cleared the phone before i gave it to them. i have also changed my apple i.d. and i have deactivated all my products such as my mac book pro and my two previous iphones. this is exactly why i switched because apple has to be a CULT and make everything so complicated. please help me solve apples stupidity.
That was a asinine and catty response. I and many others have the same problem. turning off imessage is not an effective solution. I have turned off imessage, deactivated the phone with apple and wiped the phone clean. the problem persists.
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Can't get messages from iphone users on my new Samsung g allaxy and don't have my old iphone anymore ! Please help !
Read here under no longer have device:
http://support.apple.com/kb/ht5661
Be aware, changing your Apple ID password doesn't always work, & can take up to 45 days to work.
It's either that, or you call AppleCare & have them fix. -
I can send and receive to any non iPhone user. I can send a message as a text to an iPhone user but if I'm not connected to cellular data or wifi I do not receive messages from iPhone contacts. From what I understand these message should automatically send to me as texts instead of iMessages but since the update it's not functioning properly. Please help. I've tried turning iMessage off and I still don't receive the messages until after I reconnect to wifi.
I have the same problem! Before the upgrade, if I wasn't connected to the internet, any messages sent to me from an iphone would convert automatically to a text message. I have payg tarriff, so I turn cell data off, as it costs too much to use it. I have wifi at home and work, but if I'm out and about, I don't receive texts from iphone users until I'm on wifi. I get them ok from non iphone users. There was never any problem until ios7
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How do I get my iMessage taken off if I no longer have an iPhone? Because I cant receive texts from iPhone users.
Deactivating iMessage
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Galaxy s5 not receiving messages from iphone users
Ok so sorry about the long question but I just bought a galaxy s5 to replace my iphone 4s and im having trouble getting messages from iphone users. I tried turning off imessage, turned off find my iphone, resetting the device completely, and even created a new apple id but nothing has worked in the past 6 hours. The only thing I have left is to contact apple support but I really dont want to spend $20 to talk to someone if I dont have to... Any help at this point will be apprectiated. Thanks
At the risk of repeating some information, I'm leaving a full message here because I found many of the suggestions above to be vague and confusing. This is a step by step of the call that I just put in to Apple to fix this issue with Samsung S5 Galaxies not getting text messages from iPhones. This process should only be necessary if you no longer have possession of your iPhone; if you do, it seems from messages above you can go into your iPhone's settings and turn off iMessage yourself.
NOTE: According to Victoria, the Apple rep who was familiar with the problem and (supposedly, within the next half hour to 24 hours) fixed the problem, iPhone users who have updated to IOS 7.1.1 --not just 7.1, but the 7.1.1 specifically -- will not have this issue, as 7.1.1 fixed the issue causing this disconnect. However, any iPhone user operating under 7.1 or previous systems will not be able to send an S5 Galaxy user a text without an elaborate and individualized process to remove the former iPhone user's iMessage link. So, here's what I did:
1. Called Apple Support at 800-694-7466 (I could not find the section headings/descriptions mentioned by FoxFifth above on the website listed; the sections did not match anything on the page linked to that supplied url)
2. Followed the prompts, which involved giving my phone number (the one now linked to my Galaxy S5 but formerly to my iPhone 4s) and verbally requesting a representative at the appropriate time after the appropriate prompt. NOTE: disregard the warning about a $19 one-time service charge; it will not apply once you speak to someone.
3. Wait for a rep.
4. When the rep answers, say, "I just upgraded from my iPhone (4, 4s, 5, etc.) to a Samsung Galaxy S5 and can no longer receive texts from other iPhone users. I found online that this is because my iMessage is still turned on and I need you to deactivate my iMessage that automatically sends other iPhone users' messages to that old phone, which I no longer have."
5. The rep, who -- if they are anything like Victoria, who said she's done this "quite a lot today, actually" -- will recognize your issue. The rep will send you a text message to your new device, which contains an alphanumeric code that you must read back to the rep to authenticate it. At that time, the rep will put in your iMessage deactivation request; it should (here's fingers crossed) become active within 24 (some users here say 48, so be patient) hours, at which time the problem should disappear.
I hope this is detailed enough to help everyone else out there. Based on the Apple rep's familiarity with my problem, I'm hopeful the process will work as promised. I will update when I know for sure after a day or two that it is (or isn't) working.
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