Not getting the HD version?

Hi all,
Like many, I have "purchased" the free BSG Season 4 episode in HD. However, despite having "purchased" it twice and downloaded it twice, I keep getting the 521 MB 852x480 SD version and not an HD version (which presumably would be 1280x720 or 1920x1080 resolution).
I have seen many posts about how buying the episode downloads both HD and SD, but mine seems to be downloading only SD and never queues the HD one up.
I have never used iTunes to buy anything (except for iPhone applications) before so I don't really understand what I am doing wrong. I would appreciate any assistance.
I upgraded to the latest iTunes and Quicktime yesterday.
Thanks!
Doug

You can do two things to avoid running into this:
1. Make sure the Allow simultaneous downloads checkbox at the bottom of Downloads is checked.
2. Don't pause or otherwise interrupt your downloads while downloading HD TV shows.
Contact iTunes Store Customer Service for further assistance with downloads.
I will post back here when I have more information.

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