Not Getting the Promotion Code for Trade In and Up program
I was lured into buying a new phone from Verizon due to the trade in and up program. From the website it says I could get a minimum $100 for my old phone when I purchased/activated a new smartphone. I activated my new device and have been waiting for more than 5 business days for the promo code but it never arrived. I called both Verizon customer service and Verizon recycle program but they cannot help much since they can only escalate the issue. Now I really doubt if this is a legitimate program? Does anyone else have the same issue? Did you contact anyone who can help you?
Karen,
I was trying to take advantage of the "Trade In and Trade Up" promotion. I was supposed to get a promotion code 5 days after activating a new phone. Almost 3 weeks after activating a new phone I hadn't gotten a promotion code.
Anyway I finally got the promotion code after 4 phone calls (2 to verizon, 2 to the recycling program). So now I'm on to the next step and have submitted my phone trade in information. We'll see if I have the difficulties others have described on the forums here.
However, even if everything goes smoothly I've already wasted almost an hour of my time following up on something that should have just happened. I would imagine most Verizon customers find it annoying to have their time wasted.
Regards...
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