Not given credit for subscription with skype to go...

hi, my skype to go number had expired,by mistake,I renewed,buying only 120 minutes to call the country of my subscription,I let that expired,and bought the unlimited minutes to that same country,which is supposed to have the skype to go number...that was never reactivated by Skype,and now they are telling me I need to pay again!! ???I have record of the payment which I showed to a person on the chat,and still cannot get the number reactivated...help PLEASE!!!!!

Hello,
I believe there's a small misunderstanding around Skype To Go versus subscription, but I'll gladly explain these.
Skype To Go is a number that you can call from a regular phone and Skype connects the call to your contact's phone using either Skype Credit or a subscription as payment method.
Here's a quick sketch that should explain how call is connected to your contact.
If you already have a subscription then once you set up Skype To Go you can use this subscription to cover calls to your friend. If your subscription covers your contact number then all you need to do is set up Skype To Go number
You can set up Skype To Go as shown here: http://www.skype.com/go/togo.setup
More information about Skype To Go:
https://support.skype.com/faq/FA1300
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

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Hi,
Did you try to choose Skype Credit as payment option?
https://support.skype.com/en/faq/FA1781/How-can-I-pay-for-a-subscription
If this option is not given and you have enough credit to cover subscription payment then please contact customer service: https://support.skype.com/en/faq/FA1170/How-can-I-contact-Skype-Customer-Service
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Hi,
It seems you have already resolved this issue and extended your Online Number with Skype Credit.
For other users with similar issue, if you need to purchase subscription with Skype Credit then this FAQ helps: https://support.skype.com/en/faq/FA1781/How-can-I-pay-for-a-subscription
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Hi ,
I have the same issue recently, I have suscribed to Europe unlimited and I cannot make my calls anymore to Denmark or switzerland landline. I am calling from the UK (london). Skype message says I don't have enough credit to make the call...
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Thanks for your help.

Hi there,
I have exactly the same problem. I have just taken the unlimited one month free offer and tried to make calls in France since yesterday but the system keeps on telling me that I don't have enough credit make calls. My pay to go account is obvisouly at zero but logically this should not prevent the unlimited subscription to work. Does anyone here in the skype community can help??
Otherwise I will unfortunately have to cancel the subscription.
Cheers
Alex

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EllieNellie wrote:
I was wonderen if I could use my Skype credit to pay for a subscription.
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I believe there's a small misunderstanding around Skype To Go versus subscription, but I'll gladly explain these.
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You can set up Skype To Go as shown here: http://www.skype.com/go/togo.setup
More information about Skype To Go:
https://support.skype.com/faq/FA1300
If answer was helpful please mark it with Kudos and if issue is resolved mark it with solution. This will help other users find this answer more easily. Thanks in advance!

Not given credit for subscription with skype to go...

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