Not Identifying Printer to install Software, even though wired in!
Im pulling my Hair Out
I have got a HP Officejet Pro 8000 Enterprise and it is connected Via Ethernet Cable to my Modem.
I have a PC with Windows 7 64Bit and a Laptop with Widows 8.
The Printer is picked up by both as they are wirelessly connected to the modem
Control Panel > Network & Devices and the printer is shown as a "Printer" (Which is Good ) IP Address 192.168.0.2
The issue comes when trying to install the software to actually use the printer. The "HP Officejet Full Feature Software and Driver" software I downloaded as instructed by the HP Website just will not pick up the fact the printer is connected. This is the same when connected with USB, however USB won't work properly because Windows Update fails to download the Drivers needed too.
In Control Panel > Printers & Devices the Printer is shown but with a "Troubleshoot Icon" when pressed Windows just says No Driver Found On Windows Update.
I can access the printer settings via the IP Address which means its all connected correctly, Im just stuck as to how to actually get to the computer identifying it as a printer that I cant PRINT WITH !!
Any help much appreachiated as im going round in circles
@RobM91
Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP
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