Not Loaded. A runtime error occurred during the load of the COM add-in.

Hey All!
I am relatively new to Hyperion, and need some help. I recently purchased a new laptop, and I am trying to reinstall Smart View 11.1.2.1 on my home system, but I continue to run into difficulties. I launch the Smart View installer by right-clicking and selecting "Run as Administrator," and everything seems to install successfully. However, when I open Excel or any Microsoft Office product, the Smart View tab is unavailable, and when I Manage my COM add-ins, the pop-up box reads "Load Behavior: A runtime error occurred during the loading of the COM add-in."
I have looked into my registries, and everything seems to be in order. I have changed my load behavior back to 3 as well. Any ideas? Are there any compatibility issues I need to consider? Thanks for your help!
Craig

PLEASE do not do this! You are storing up trouble for the future that will be so much harder to unpick.
1. It does not solve the problem. Whatever the problem was, this is not the solution! If the issue is multiple DLLs, you need to delete the duplicates and register the correct ones, not make even more copies. If the problem is permissions, you need to sort that one out.
2. If it appears to solve the problem, then the problem (something to do with permissions) needs to be solved at source, not kludged round like this.
3. If there is an unresolved problem on the system, it is more likely that the next upgrade will not go well.
4. Uninstaller cannot remove the copies you made manually. The same thing applies to upgrades! You risk getting mixed versions afterwards.
My first steps to resolve this problem would be:
1. Uninstall the SmartView client. You must be an administrator to do this -- try to be the same administrator that installed it.
2. Clean up. Make sure the files are all deleted. Search the whole box for old files (HsTBar.xla, HsAddin.dll etc.) possibly left over from an old installation -- you might have upgraded into a different location at some time in the past and left orphaned files hanging around. Get rid.
3. Reboot. Log in as a local administrator.
4. Open Excel and visit the Add-Ins dialog and remove any entries for SmartView.
5. Install SmartView client from a local copy of SmartView.exe -- make sure you have the correct version.
That solves 99% of problems like this. If you have to register the DLLs manually, it suggests that your 'administrator' account doesn't have the full rights you think it has. DON'T kludge it by copying DLLs into your profile!
Thanks.

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    SMART status is 'not supported'.
    Error now reads unable to complete back up, An error occured while creating the back up folder.
    The time machine buddy log is copied below;
    Starting standard backup
    Backing up to: /Volumes/JAMIE BKUP/Backups.backupdb
    Error: (22) setxattr for key:com.apple.backupd.HostUUID path:/Volumes/JAMIE BKUP/Backups.backupdb/Jamie’s MacBook Pro 15" size:37
    Backup failed with error: 2
    Does this mean that I list as an exception the back up volume? Is it trying to back up the back up?
    Appreciate any advice thanks. Jamie

    It's still a drive malfunction. The drive hasn't necessarily failed in the usual sense. Those drives just don't seem to work well with Time Machine. I don't know why, and I don't know why it worked until now.

  • I keep getting this message: "The back up was not performed because an error occurred while copying files to the backup disk. The problem may be tempory. Try again later to back up.  If the problem persists, use Disk Utility to repair your backup disk."

    I've repeatedly "tried again" over the past month with no luck.  I'd rather not delete everything if that's what "repairing" the back disk involves. 

    On a time capsule the error message is meaningless. That would only apply to an external drive...TC is a network drive.
    I recommend you just reboot the whole network.. from off..
    Restart in order.. modem.. TC.. clients. Wait 2 min between each one.
    If the disk still won't mount give us more info..
    Are you using wireless or ethernet?
    How is the TC configured?
    What sort of internet?

  • My laptop (Windows 7) will not install iTunes. "Error occured during installation of assembly 'Microsoft.VC80.CRT.type=win32'

    I have a picture of the entire error message, but it won't let me attach it. Also, if anyone knows a way of contacting apple support without being charged $20 that would be nice as well...

    Hi mateo3303,
    Welcome to the Support Communities!  The article below will help you troubleshoot the issue you are having installing iTunes on your PC:
    Issues installing iTunes or QuickTime for Windows
    http://support.apple.com/kb/ht1926
    I hope this information helps ....
    - Judy

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