Not logging in from iPad but logging from pc browser

Hi all, I just signed up for a premium account and I'm being able to log in by the web browser in my computer but not in my iPad or Windows Phone. Through the browser it works fine, but on the iPad or Windows Phone it always gives me 'login failed message'. I'm not logging in via facebook, I have an account for spotify. I already redefined my password but it didn't work. Any ideas? Tks

Hello , Welcome to the Community! :)
Are you sure you are entering your username and not your email when attempting to log into the Ipad app? 
I hope this helps! :)

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