Not printable document

I am trying to print from ipad to new all in one printer w fax that supports eprint. I keep getting a message from eprint that document is cancelled because There was no printable document, want to know why? What i am trying to print is an email.

Hello!
Verify that there is text in the body of the email.
ePrint is designed to omit the To, From and Subject lines in emails, so that the print job comes out with a very professional appearance.
I am a HP employee.
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