Not printing the black ink

I was printing yesterday and all of a sudden the black stopped printing. So I replaced with HP ink and tried printing and still blank. I also replaced of the color ink as well and it still does not print. I even bought a second black ink to see if maybe something was wrong with the cartridge but it still is not prinitngI don't know what else to do. I have cleaned everything and I also tried to realign the printer which fails every time. Any suggestions or do I just go out and buy a new printer. Extremely frustrated at this point.

Hi , Welcome to the HP Forums! I noticed that you cannot print in black with your HP Photosmart B210 printer. I am happy to look into this issue for you! Please, try the steps within this guide, Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Photosmart Plus e-All-in-One (B210a, B210b, B210c, and B210e) Printers. If this guide does not resolve your issue, the printer will need to be serviced/or replaced. Please contact HP, phone support for further assistance. (After you fill out the information, you will be given a phone number.) If you live outside the US/Canada Region, please click the link below to get the support number for your region. Country-language selector. Best of luck! “Please click the Thumbs up icon below to thank me for responding.”

Similar Messages

My hp printer 7520 is not printing the black ink.

hp 7520: I have an empty photo black in but I have not printed photos. I have replaced the other black (with a pentagon) but the printer still seems to be using the empty photo black(bow tie icon) - (and i have no black being printed). I have no spare black bow tie ink,and i don't need it anyway. Help

Hi @southmimms
The black cartridges have their own purpose, the photo black is for printing photos and the Black is for text. The second black cartridge is not there to back up the first one when it becomes deplete. When a cartridge is depleted it needs to be replaced.
Source
Since you replaced the black cartridge, and the printer is still not printing black ink, one of the first things that comes to mind is the cartridge vent. Please use the steps below to check and clear the vent area;
Examine the vent area on each cartridge, above the HP logo on the top of the cartridge.
If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.
1 - Clogged vent
2 - With a straight pin, gently remove excess adhesive from the vent
3 - Unclogged vent
If the issue persists, please use the following document to troubleshoot the quality issue you are experiencing. Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.
Finally, if you complete all of the steps in the document above and the issue continues, my own personal recommendation, not one of HPs, is to use the solution offered in the following video. I only suggest doing this if he printer and printhead are out of warranty. Hot Water Printhead Flush - HP Ink Series Printers with removable Printhead.
I have recommended this solution to others and have seen success, but I can not guarantee this will resolve the issue, it is an end of the line kind of effort. I hope it helps.
I hope one of my recommendations resolves the issue.
Note: Although you do not use the photo black it is important to replace empty cartridges to protect the printhead from becoming damaged.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP 5510 wil not print in black ink after installing a new black ink cartridge

My HP 5510 printer will not print in black ink after installing an official HP black ink cartridge. I see other people have had the same problem. I have gone through all the troubleshooting suggestions.
I would like to know if anyone has been able to fix this problem. I just spend money on a new XL cartridge. Any help/suggestions would be appreciated.

Hi @obxgirl,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My printer will not print in black ,i replaced the ink and now it will not print in black ink

my printer will not print in black ,i replaced the ink and now it will not print in black ink

Please read this post then provide some details. What printer model? What operating system? Are there any error messages on the printer or computer screen?
Is your printer still in warranty? You can check with HP's warranty tool here.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

HP Photosmart 5510 will not print in black ink

Hello, I started having an issue with my photosmart 5510. It slowly stopped printing in black in. I started printing, it printed a few pages normally, but then phased out to not printing black at all. When searching for solutions, I found a forum where an expert mentioned different instructions that have to be messaged privately, may I also have these instructions?
I have tried all the suggested steps and still no black ink, only wasting colored ink while I try one fix or another and then do a test page after each try.
I have had this printer for more than a year, possibly more than 2 years even, so it is way out of warranty and I am willing to try anything at this point.
Thank you.
PS I did try to private message the expert, but it wouldn't send due to "Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied." and it still wouldn't send. So here I am making a whole new thread about it :/

Hi MamaChickadee,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
You have completed the steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success and would like to try the reset on the machine. I suspect the issue may be the printer and not the cartridge and do not feel a reset would help in this situation.
I would like to get this taken care of for you as soon as possible, can you please let me know which Country/Region you are in?
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

Text not printing with Black Ink on Canon i560

I've been having a pretty annoying problem with my Canon i560: When printing black text, instead of using the black ink, the printer mixes black from the color inks. This has been a problem for a little while but recently, the colors got a little offset so it became really obvious.
Also, I just received an update for the Canon printer drivers and according to the Apple page, the Canon i560 is supported and the drivers are actually updated.
I'm pretty sure that it's a driver problem because I can print from a Windows virtual machine to the exactly same printer all other variables remaining the same - and guess what: When printing from Windows, black is black, colors are colors, as one would expect with this kind of printer.
So, does anyone have an idea how I can make my make send the right signals to my Canon i560?
Here's the data from my System Report:
Canon i560:
Status:     Idle
Print Server:     Local
Driver Version:     10.57.2.0
Default:     Yes
Shared:     Yes
URI:     usb://Canon/i560?serial=2089RX
PPD:     Canon i560
PPD File Version:     10.57.2.0
PostScript Version:     (3010.000) 705
CUPS Version:     1.5.3 (cups-297.9)
Fax support:     No
Scanning support:     No
Printer Commands:     PrintSelfTestPage ReportLevels
CUPS filters:
Raster2CanonIJ:
Path:     /Library/Printers/Canon/BJPrinter/Filters/Raster2CanonIJ/Raster2CanonIJ.bundle/ Contents/MacOS/Raster2CanonIJ
Permissions:     rwxr-xr-x
Version:     10.57.2
Command2CanonIJ:
Path:     /Library/Printers/Canon/BJPrinter/Filters/Command2CanonIJ.bundle/Contents/MacOS /Command2CanonIJ
Permissions:     rwxr-xr-x
Version:     10.57.2
Printer utility:     /Library/Printers/Canon/BJPrinter/Utilities/BJPrinterUtility2.app
Printer utility version:     7.27.3
PDEs:
CanonIJPDE.bundle:
Sandbox compliant:     Yes

holtsch wrote:
Ah, sorry, I missed that when reading your reply. Probably should have re-read it. However, I have just made a test-print from TextEdit with the "Grayscale Printing" checkbox enabled - and I'm still getting precisely the same ugly, greenish result.
Then it is not working as it should be and it is either the driver or the core printing system. To check both there is alternate driver available called Gutenprint. With this driver suite installed you can create another printer queue on the Mac, this time selecting the Gutenprint i560 driver. When you then print and have the i560 Gutenprint driver selected, change to the Printer Features menu and then select the General tab in Feature Sets submenu and then set the Color Model to Grayscale. Does this work correctly?
And with the Canon driver, if you want to repair the colour offset, you can go to Print & Scan, select the i560 using the Canon driver and then open Options & Supplies. Then select the Utilities tab and click on Open Printer Utility. This will open the Canon IJ Printer Utility. From here you can select the Test Print menu and then Print Head alignment.

Re: HP Officejet 6500 Wireless will not print with black ink

My black ink cartridge was not working and I came across this site. Thank you Pokerchip your method worked fine I was about to buy a new printer till I came across your blog, I placed all the cartridges in plastic bags and I washed the printer head first in metholated spirits then rinsed it well under the tap till the water ran clear, I placed the printerhead ouside in the warm night air overnight and in the morning put it back in my printer when it was thoroughly dry at first the printer message read no printhead installed so I press the ok button and the printer when through a process and finally printed a test page it was absolutely perfect, you saved me heaps of money very grateful for your help and I hope this helps others as well. Check out Pokerchip's blog on this site

I am glad things worked out for you, but there are two parts I would NOT recommend: first, do not use metholated spirits as this can cause the printhead to delaminate requiring printhead replacement. Secondly, I would not recommend leaving the printhead out of the printer overnight as this can allow the printhead to dry out and/or introduce air into the printhead.
The post here has my recommendations for cleaning the printhead, this has worked for many people.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Wil not print in black ink

I have a photosmart 7450 printer.Will only print from colour cartridge.I have replaced the black cartridge but still no joy.I have tried cleaning the print head but still refuses to print in black.
This question was solved.
View Solution.

Sounds like you need a new print head. in our UPGRADE program you may be able to purchase a new printer for about the same price as a new print head.
if you would like some one from HP to give you a call about our printer UPGRADE program message me your number.
Upgrade benifits
-up to 50% off retail price for Printers
2 year service warranty (care pack for $1)
**only avalible to current HP customers**
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Printer does not print the blue ink and clean printheads does not show the blue blocks

I cleaned my printheads numerous times and ran the printing test but the blue blocks do not show up. There are no streak lines in any of the other colors. How do I fix this problem?

Hey there @mvelalis!
Thank you for posting on the HP Forums!
I would be happy to provide some assistance regarding the cyan not printing. If you have already run the printhead cleaning with no success in getting the cyan to print then I suggest removing the printhead from the printer and manually cleaning the copper contacts. The printer takes 4 print cartridges and 2 printheads. The printheads need to be replaced like cartridges but not as often. The printheads are what actually put ink onto the page.
To manually clean the printheads click: http://support.hp.com/us-en/document/c01609042
I was also able to locate a document regarding Fixing Print Quality Problems for the HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g.... I suggest going through the documents for possible solutions to your issue!
Please post back and let me know how it goes!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Photosmart Premium C309g-m will not print in black ink

I have read all the solutions to this problem and tried them all- cleaned printhead, replaced printhead, replaced cartridge, re-installed software, unplugged machine & tried again, etc. Can't get anything to help. Does anybody have any other ideas or is it time to relace the printer??

I presume the printer is out of warranty? If so it might be worth soaking the printhead as described in the post below
http://h30434.www3.hp.com/t5/Other-printing-questions/Photosmart-Premium-c309a-Black-prints-out-gree...
1) Get a pan and put 1/2" of very hot (not boiling) water in the bottom.
2) Next remove all the ink cartridges, then remove the printhead assembly.
3) Gently put the printhead nozzles down in the water and let it soak for five minutes.
4) Remove the printhead and gently dry the electrical contacts.
5) Put the printhead back in the printer and then reinstall the ink cartridges.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

My officejet 4620 printer will not print in black ink all cartridges are full (new)

I'm lost

I saw your post and have forwarded it to the right people to have it reviewed. You should hear back from someone shortly via private message on this forum.
Keep an eye on the PM (Private Message) envelope at the top right corner of each page. When you see a number next to the grey envelope, click it. That's the way you'll be contacted.
If you need to know how to post a private message
click here
Thanks.
- I worked for HP.

HP Photosmart 7510 will not print in black - brand new HP cartridges

I just replaced both black cartridges (photo and XL) now printer will not print in black. Even my test page will not print the black. I cleaned the print heads also still nothing.

Hi rine051662hart,
Welcome to the HP Forums.
I see that you are having an issue when attempting to print in black ink.
Please click on the following link that deals with when the Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
Please feel free to write me back if you have additional questions or you can contact HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

HT4356 How do I AirPrint in black and white from my iPad so I do not waste the color ink unnecessarily? I never see the option to choose printing in black and white.

How do I AirPrint in black and white from my iPad2 wifi/3G so I do not waste the color ink unnecessarily? I never see the option to choose printing in black and white. I have an Epson Workforce 845 printer.

There is no option to force black and white ouput.
You can request the feature here:
http://www.apple.com/feedback/ipad.html

I changed the black ink cartridge - does not print

I changed the black ink cartridge to a refilled one, but as it did't work , changed it to a genuine one. Now the printer does not print, though it seems to be working, all I get is plank pages. I unplugged the printer, but it didn't help. what can I do?
The genuine cartridge is new and has ink. I changed an other cartridge too (blue) , but this one to a genuine one, and it is working if I copy/print coloured pictures.

Hi there, which printer model do you have?
*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the right, as a way to say "Thanks!".
If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***

Black ink is not printing but the printer states that the black ink cartridge is full

Hi.
I was printing something and the printer was working fine after i changed the black ink cartridge. After a few minutes, i continued to print and the ink was extremely light (almost unseeable unless it was held up to a light) for some words and non-existing for others. I tried cleaning the printerhead and the ink cartridge as well as resetting the ink cartridge but that did not help. I tried using anther black ink catridge but that didn't help. The printer does not state that the cartridge is damage or low in ink. When i printed the quality status, it stated that ink levels were good but showed the box for the black in to be completely empty. I tried to use the clean cartridge and align cartridge functions in tools but that did not help. Rather, when i performed the aligned cartridge, it stated that the alighment failed. I'm not sure what I should do to fix this problem? Any suggestions?

@BabyBluePanda, welcome to the community!
I read about the black ink troubles you've been having with your Photosmart 7525, and I'd like to help.
I absolutely understand you've tried the majority of troubleshooting for this issue however, please take a look at this guide I have linked you to below and ensure you've tried all of the steps.
Fixing Print Quality Problems for the HP Photosmart 7520 e-All-in-One Printer Series
If the black ink is still not printing, a faulty cartridge or printhead could be to blame. If that seems to be the case, please give us a call.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Good luck!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Not printing the black ink

Similar Messages

Maybe you are looking for