Not receiving 10% bonus on trades

I just traded in a copy of Shadow of Mordor and even though the employee told me it pulled up my GCU information, I did not receive a 10% bonus in trade. 
I have the printout with the transaction # with me so I can provide that information if needed.  Please let me know how this can be resolved.
Thanks.

Hello Mabrahams85,
You’re done with Shadow of Mordor already?! I need to find more time to play games because I feel like I’ve barely even scratched the surface of the game. It is however nice to trade in a game when it still holds a higher value. I’m sorry to hear that your Gamers Club Unlocked (GCU) benefits may have been missed when trading in your copy and I’m happy to look into this further.
I’ve sent you a private message requesting some additional information. As a reminder, you can check your private messages by clicking the small envelope on the top right of the screen when logged into your account.
Thanks for posting and you’ll be hearing from me shortly!
Brian|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.cache.MemcacheResponseCache#debug] Adding to cache: '21a0cc58845276ae69a523c52cc9d642' = '((I0\\nNtp1\\nI6863881604889304901\\n(I0\\nNtp2\\n(dp3\\n(I207\\n(dp4\\nS\\'DA V\\'\\np5\\n(lp6\\nS\\'1, access-control, calendar-access, calendar-schedule, calendar-auto-schedule, calendar-availability, inbox-availability, calendar-proxy, calendarserver-private-events, calendarserver-private-comments, calendarserver-sharing, calendarserver-sharing-no-scheduling, calendar-query-extended, calendar-default-alarms, addressbook, extended-mkcol, calendarserver-principal-property-search, calendarserver-principal-search\\'\\np7\\nasS\\'Content-Type\\'\\np8\\n(lp9\\nS \\'text/xml\\'\\np10\\nasS"<?xml version=\\'1.0\\' encoding=\\'UTF-8\\'?>\\\\n<multistatus xmlns=\\'DAV:\\'>\\\\r\\\\n  <response>\\\\r\\\\n    <href>/principals/__uids__/E47FA586-0340-45AF-8DDB-70F0B77E5A06/</href>\\\\r\\\ \n    <propstat>\\\\r\\\\n      <prop>\\\\r\\\\n        <calendar-user-address-set xmlns=\\'urn:ietf:params:xml:ns:caldav\\'>\\\\r\\\\n          <href xmlns=\\ (truncated, continued)
    2013-10-01 15:50:43+1000 [-] [caldav-1] 'DAV:\\'>/principals/__uids__/E47FA586-0340-45AF-8DDB-70F0B77E5A06/</href>\\\\r \\\\n          <href xmlns=\\'DAV:\\'>/principals/users/ashtonbishop/</href>\\\\r\\\\n          <href xmlns=\\'DAV:\\'>mailto:[email protected]</href>\\\\r\\\\n          <href xmlns=\\'DAV:\\'>urn:uuid:E47FA586-0340-45AF-8DDB-70F0B77E5A06</href>\\\\r\\\\n         </calendar-user-address-set>\\\\r\\\\n        <displayname>Ashton Bishop</displayname>\\\\r\\\\n        <email-address-set xmlns=\\'http://calendarserver.org/ns/\\'>\\\\r\\\\n          <email-address>[email protected]</email-address>\\\\r\\\\n        </email-address-set>\\\\r\\\\n      </prop>\\\\r\\\\n      <status>HTTP/1.1 200 OK</status>\\\\r\\\\n    </propstat>\\\\r\\\\n  </response>\\\\r\\\\n</multistatus>"\\np11\\ntt.'
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    2013-10-01 15:50:43+1000 [-] [caldav-1]  [HTTPChannel,31943,192.168.15.1] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 4, #busy: 1, #pending: 0, #queued: 0
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    2013-10-01 15:50:43+1000 [-] [caldav-1]  [-] [twistedcaldav.cache.MemcacheResponseCache#debug] Checking cache for: '97c1466c67a97bfc6d06eb3e3f7a3153'
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [-] [twistedcaldav.memcachepool.MemCachePool#debug] Busied client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [-] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 4, #busy: 1, #pending: 0, #queued: 0
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Freed client: <twistedcaldav.memcachepool.PooledMemCacheProtocol instance at 0x10a50e200>
    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 5, #busy: 0, #pending: 0, #queued: 0
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    2013-10-01 15:50:43+1000 [-] [caldav-1]  [PooledMemCacheProtocol,client] [twistedcaldav.memcachepool.MemCachePool#debug] Clients #free: 4, #busy: 1, #pending: 0, #queued: 0
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    Follow the instructions in the short dump."
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    Thanks,
    Rao.

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