Not receiving alerts in BBM

How do I turn on alerts for messages rec'd in BBM? I usually use the phone only profile, but have modified certain contacts to vibrate when messagea are received from them. This has worked for e-mail and text messages, but I receive no notifications for BBM msgs from the same contacts. I have a Torch 9860, but had the same issue with my Pearl 9100.

Hello liprncezita,
it is more than enough.
I think you can try two things : the soft reboot, and if it does not work, the hard reboot. Don't worry, you can't lose data with these two reboots.
Soft reboot :
1) Hit the three following keys at the same time :
- Alt
- Right Shift
- Delete
2) wait 2 minutes for the Blackberry to wake up.
Hard reboot :
1) your Blackberry device is on
2) remove the battery and wait for a minute
3) Put the battery back
4) wait 5 minutes for the device to wake up.
Please tell us if it works for you.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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