Not receiving Apple email from Apple Corp. on any corp emails or devices.
Not receiving Apple email from Apple Corp. on any corp emails or devices.
We are not blocking anything from Apple.com. (We do block any traffic from the Far East.)
Getting all email from other email providers. Not receiving any email from APPLE.COM.
Any Ideas??
Bill
All the clues indicate this is not the problem on recipient Server/Client. We are out of control for the message item even doesn't touch our domain. Maybe we need to contact ISP or resolve the issue on Sender site.
Tony Chen
TechNet Community Support
Similar Messages
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Do not receive E-mail from apple.
have forgotten my password.assigning my E-mail for recoving password.i do not receive E-mail from apple
I have a similar issue: I can send and receive email on my MBA, from my iPad and iPhone, but suddenly I can't send or receive on my MBP (computers running 10.8.4). I can get mail from icloud.com.
In System Preferences I signed out of my icloud account and then re-entered my credentials and signed in again: No Change.
I have the Triangle with the ! in the middle of it next to my Inbox. I've gone to Mailboxes > Take all accounts on Line with no change.
In Mail Preferences nothing has changed and all Accounts tabs are exactly the same as on my MBA which succesfully receives mail.
The Connection Doctor indicates that there is a problem with iCloud IMAP mail.
I've tried turning off SSL: No Change
What to do? -
Has anyone else put in for the Mountain Lion upgrade and not received a reply from apple
Has anyone else gone through the update to Mountain Lion site and not heard from apple?
a lot of us haven't heard back....
takes a minimum of 72 hours since everyone wants it now...
be a little patient and you'll get yours soon...
cheers.. -
Apple has been no help. Emailed me to call and ask them to reset my questions, tried to call and got told that I did not have apple support registered to my phone. Even though it is nothing to do with the actual phone. All I want to do is buy some apps but because I havent purchased on my iphone 5 before it makes me answer my security questions which I know the answers but must of written them a different way because it keeps telling me they are wrong. Please help!
You will need to contact iTunes Support, http://apple.com/emea/support/itunes/contact.html (select Account Security as your help topic).
After you reset your security questions, it is highly recommended you add a rescue email address. To do so, log in at appleid.apple.com and click on Password and Security. Answer the questions and then click on "Add Rescue Email Address:" -
ATTENTION!! RECEIVED FRAUDULENT EMAIL PRETENDING TO BE APPLE!! I received an email informing of a purchase made on my account and telling me to change my password if did not purchase the item, which I had not. I have received valid emails from Apple in the past asking letting me know a purchase had been made and asking if I had made the purchase, but the item listed has alway been a purchase that I had made. Since I had received similar emails in the past, I didn't think anything of it. Because I had not purchased the item listed, I immediately clicked on the link in order to change my password, which has been suggested in authentic emails i had received from Apple in the past. The site I was redirected to was exactly the same as the Apple site where you go to change your password. I entered my userID and password and it stated a verification email would be sent, if it was not sent click "resend email." When I did not receive an email, after about 10 seconds I went to the Apple site and followed the SAME EXACT step on pages that were IDENTICAL to the FRAUDULENT website I apparently had just been at. When I clicked "Send verification email," I DID receive an email within seconds, which had a special link that brought me to a page where I could change my password, which I did. I later compared a legitimate email to the FRAUDULENT email and I DID FIND A DIFFERENCE, BUT IT WAS ALMOST UNNOTICEABLE unless you were really, really looking. I doubt it would be noticed by anyone if not comparing it closely to a real email. THE DIFFERENCE WAS AT THE BOTTOM OF THE AUTHENTIC EMAIL, THERE WERE THREE LINKS THAT COULD BE SELECTED - My Apple ID/Support/Privacy Policy. ON THE FRAUDULENT EMAIL THESE LINKS WERE NOT PRESENT!!! Just today I received an email from Apple stating my password had been changed today. I did not change my password today. When I changed after getting the fake email, I did not think about my SECURITY QUESTIONS!!! If you forget your Apple password, you are able to answer the security questions in place of your ID and you get a confirmation email. Even though I changed my password within a one minute when I did not get a confirmation email with a link to change my password right away and I went dierctly to Apple's site, apparently it was enough time to take all the information on my account - INCLUDING MY DEBIT CARD NUMBER, WHICH HAD BEEN REQUIRED WHEN I INITIALLY SET UP THE ACCOUNT!!! Today I received a call from VISA FRAUD PROTECTION asking about strange activity on my account and stating they were concerned and wanted to ensure I had used the account. I HAD NOT, AND ALL THE MONEY IN MY BANK ACCOUNT HAD BEEN STOLEN!!!!! I am writing this in hopes that many people will see it and NOT FALL VICTIM TO THIS SCAM. Please pay close attention to any emails you supposedly receive from Apple - If the links "MY APPLE ID/SUPPORT/PRIVACY POLICY," PLEASE DO NOT ASSUME IT IS AN AUTHENTIC EMAIL FROM APPLE. I suggest you immediately forward the email to apple, which I didn't do because this happened days ago. Nothing was taken from my money that was already on the Apple account, and nothing had been taken from my checking account. I guess I assumed there had been something wrong with the link in the email directing me to where I could change my password, plus I had gone to the valid Apple website and changed my password for real, and I guess I was thinking that changing my password would prevent someone from being able to acces my account info. PLEASE DO NOT FALL VICTIM TO THIS SCAM AS I DID!!!!
No need for alarm. There are several folks a day posting like threads. Most folks know these phishing attempts for what they are and merely delete with prejudice.
To the bottom line... if you wish - and I am sure Apple will take notice - you should FORWARD the email to [email protected] and delete.
CCC -
I am not receiving email messages in my Mail account on my Mac OSX. However, emails are being received on my ipad and my yahoo web site. Also, all emails from Apple are going through in my Mail account. How do I fix this problem?
Well, the other person said theirs was working now. On yours let's try this...
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.
If that doesn't do it and you can afford to redo all your Rules, try these & reboot...
/Users/YourUserName/Library/Mail/MessageRules.plist
/Users/YourUserName/Library/Mail/MessageRules.plist.backup
Note, in 10.5 & up /Users/YourUserName/Library/Caches/Mail/ may or may not exist. -
have received an email from apple to say my ID has been used to download an emoticon package for £15.99 - it was not me. is there a way to find out which device it is? and to get my money back? ta
It is a phishing attempt. Do not respond. Do not divulge any personal or financial information. You can use the address below to forward the suspect email message to Apple.
[email protected]
The link below has information to help identify fraudulent emails.
http://support.apple.com/kb/HT4933 -
Received a email from Apple stating that my Apple ID was used for a purchase not on my device. It had a link to cancel purchase but asked for my email and password which I gave then it wanted my credit card info! I didn't give that,what should I do? Do you think this is just a way to get my credit card information?
It sounds like a phishing email. You can't "cancel" purchases. You've now given them your AppleID and password, so you should immediately change your password to something new and very secure.
Also watch out for suspicicious activity on your account. -
i am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support. Can i know what should i do to retrieve my security question's answer?
http://support.apple.com/kb/HT5312
-If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com. Clicking the link will send the reset to your rescue email address (NOTE: This is not the same address as your Apple ID email)
-If there is no link on the page, then you didn't establish a rescue email address. Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security. You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
-If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
HTH -
My husband received an email from Apple stating our account was frozen and we needed to update our credit information. We recently got a new credit card and so went ahead and updated information. They asked about mothers maiden name and social security information. Now we are feeling skeptical. Are these the kinds of questions Apple would ask? Now all my information is out there and I can't even get a hold of a human being at support to answer any questions for me as to whether they sent this or not????? Help!!!!!!!!!!!!!!!!
That email was a phishing attempt to get your iTunes account and payment details - iTunes accounts aren't 'frozen', and iTunes don't need your social security info.
If your husband entered his card details then he should contact the card issuer immediately and get it cancelled and replaced.
He should also change the password on his iTunes account e.g. via the Store > View Account menu option on his computer's iTunes or via http://appleid.apple.com
If you still have the email then you could forward it to Apple : [email protected] -
I am receiving emails from apple to reset my password that I have not requested
Hi wondering if anyone could help. About 3 weeks ago I received an email from apple that my apple ID was used to download an app that was not from the device which is normally used. This was initiated from the United States, I am in n.ireland. As this was not me I followed the instructions & changed my password. However the past 2 days I have received 7 emails from apple on how to reset my apple ID that I did not initiate & am concerned that someone is trying to get access to my apple account. Has this ever happened anyone else? If so how did you deal with the problem as I can't seem to get through to apple to discus the matter. Thanks
That's very scary. They might do it, but I personally have never had Apple contact me re id's except on their site when signing in. I suggest you DO NOT respond until you have a phone conversation with Apple security. They can verify if they sent you the e-mail and why.
While it's very possible it's true,again, I suggest you not respond until you speak to someone at Apple. I've often read here that when people sign in they are not allowed to because "someone else has used the id" type of statement.
Also, you should be able to go to the app store and see what apps you have downloaded.
Though it could have been a free app, have you checked to see if any were bought with your id account?
I've gotten these types of e-mails from places like USPS and FedEx which look amazingly authentic and were from their website. I also received an odd e-mail from my cousin in Ireland last year that clearly was not from him. It was also sent to others in his family in Ireland. I e-mailed him that I only opened it because it had a .ie, but suggested he change... Days later I received mail from 'him' - same name, but at yahoo.com.
Again, I would call Apple. You can also report it at [email protected], but I would not settle for that given your situation. If nothing else, call Apple sales (sales depts. anywhere answer fast) and ask them to transfer you to security. Apple will not want anybody accessing their name, and while it's unlikely, it's not impossible that it is someone phishing.
Hope this helps and can you let the support community know your results by posting on this thread when you're done? Thank you.
Hope this helps. -
How discover the direct link of my book published while I had not received an email from Apple ?
How discover the direct link of my book published, while I had not received an email from Apple ?
You are most welcome
Good luck in the store.
Ken -
I received an email from apple stating my icloud storage was almost full. I deleted apps and photos and the storage has not changed, so what am I supposed to do?
... I clicked on it (I know I am not supposed to do this - I won't ever do it again) and no window opened up.
You're right - it is never a good idea to click on links sent in an email unless you are absolutely certain they are legitimate, and that is only becoming more difficult as spammers and phishing attempts are getting better every day. Having no association with Verizon is all the more reason to simply delete the thing.
Next, by supplying your email address all you did was confirm to whatever site was sending you this spam that your email address was legitimate. Again, when in doubt just delete the email and forget you ever saw it.
... How can I check to see if my computer has been hacked and how can I protect it further.
The good news is that is highly unlikely. The bad news is that your email address might be used as the "from" address for spam sent to others, and that you are only more likely to get more spam from the phony Verizon site as well as every other potentially malicious operators.
The best advice would be to simply abandon that email address, but if you can live with the previous potential concerns it would be overkill. I would recommend changing your passwords for financial institutions (banks, credit cards and so forth) as well as your email account or accounts. That is simply good practice whether or not you did what you did.
As far as any malware is concerned, again that is unlikely, but make sure you run Software Update to get all Apple's latest updates. -
Change domain of the email not received email from apple
update my ipad 2 and then ask activate, im loss my id and password change domain of the email not received email from apple I can not activate my ipad please help, my little girl put false information fuel the only thing certain email
If you're using the tell a friend tag ({tag_tellafriend}) you can modify the subject of the email that is sent out by Site Manager > System E-mails > Tell-a-Friend.
If you're not using this, please let us know how eaxactly you're achieving this functionality. -
Do not receive email from Apple when trying to reset iCloud password
Hello. I have an iphone set up an old iCloud account. I can't remember password. I then tried the iforgot procedure. But I do not receive any email from Apple after completing the procedure. I can't either use the "answer the questions" method, since I have not used mu actual birthdate !! (yes I know, stupid). Is there any way to contact anyone at Apple to help ?
ThanksYou need to give Apple Support a call - only they will be able to help you. See this webpage on how to contact Apple Support in your country: There are either telephone numbers given or an email form:
Apple ID: Contacting Apple for help with Apple ID account security
Explain, that you need help with an account security problem.
You can also try to email the iTunes Support using this form: https://ssl.apple.com/emea/support/itunes/contact.html
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