Not receiving Email authentication for apple id..

I was helping my mom create and apple id for her all ne Ipad and we are not receiving Email authentication for apple id.. Security question is being answered correctly but said that "The authentication information provided does not match our records. Please verify your personal information and try again"
We have already created to apple ids from 2 different email address and the issue is still the same.
<Email Edited by Host>

Do you have a rescue email address on the account ? If you do then you've checked the inbox and spam folder on that email account as well ? If it's not there either, and you've tried requesting the reset email again, then you could try contacting Support in your country and see if they can re-enable the account for you.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

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