Not receiving email ... cant find problem

I stopped receving emails on Thursday afternoon even though I am still able to send emails out. I've already checked the settings suggested on the Help page of the Mail software but all of them are set correctly. I also spoke with my ISP (Roadrunner) and its not a server problem; they thought there could be an additional setting (software upgrade that creates a Firewall issue?) that needs to be adjusted. While my Firewall is not enabled, there is something called "Network Time" that is checked but I dont know what that does. The only other source could be that I started receiving heavy doses of Spam in the last 10 days (from the CIA, FBI, etc) which has occassionally clogged up my email and pushed me over my storage capacity.
I would appreciate any help. Thanks.

I also started suffering this problem on Nov 29. The symptom is that my Exchange account no longer recognizes any received email. Sending is fine. I have deleted and rebuilt the account, both as an Exchange and IMAP connection, and the problem persists. I have 10 other accounts in Mail with tens of thousands of emails, so I'm loathe to blow away my entire config to try to solve this problem.
Note that this problem began occurring for me without installing any patches or upgrades, or making any changes whatsoever to a formerly functioning Exchange account configuration. All other email accounts on this system still work fine. I am running 10.3.9, with Mail 1.3.11 (622/623).
There are no spam mails with the missing header information (as referenced in another post in this thread) in this account, although these exist in some of my other, functioning, email accounts.
I am not convinced that the problem is corruption in the com.apple.mail.plist. It may be that other steps in the solution (blowing away ~/Library/Mail, removing all accounts, etc.) could actually solve the problem. I have looked at the plist file and once the Exchange account is removed, the only reference in this file to the Exchange server is under the key 'CurrentTransferMailboxPath'. Other than that I can see nothing which would cause a persistent problem with this particular mail server.
Unfortunately there is no way to "rebuild" an exchange account, and somewhere in the system Mail is remembering some settings, since once you've blown away the exchange account, when you create a new one the pref panel gets pre-populated with some of the original account info. This is scary, and I wonder if the root of the problem is that some data persisted behind the scenes is actually corrupted.
I hope Apple is looking into this. It is a major pain and I'm not about to blow away and recreate 10 other accounts to attempt to solve this. I'm more likely to switch to Entrourage for my Exchange email (which I'm also loathe to do).
Powerbook 15" Mac OS X (10.3.9) Mail 1.3.11

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Using osx 10.7.5 can send but not receive emails. Mail server support rep tried everything

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You may have a corrupt preference. Mail - Preferences - Accounts - click the offending account and re-enter all prefereneces. Also you can use Apple's OS X Mail: Troubleshooting sending and receiving email messages located at:
http://support.apple.com/kb/ts3276

HT3376 I am not receiving emails in my Mail account. However, I am receiving them on my web based yahoo account and on my ipad. The other strange thing is that on my Mac, I have been receiving emails from Apple. How can i fix this problem?

I am not receiving email messages in my Mail account on my Mac OSX. However, emails are being received on my ipad and my yahoo web site. Also, all emails from Apple are going through in my Mail account. How do I fix this problem?

Well, the other person said theirs was working now. On yours let's try this...
Not certain, but this can fix myriad Mail problems...
Safe Boot from the HD, (holding Shift key down at bootup), it will try to repair your Disk Directory while the spinning radian is happening, so let it go, run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, then move this folder & file to the Desktop.
Move this Folder to the Desktop...
/Users/YourUserName/Library/Caches/Mail/
Move this file to the Desktop...
/Users/YourUserName/Library/Mail/Envelope Index
Reboot.
If that doesn't do it and you can afford to redo all your Rules, try these & reboot...
/Users/YourUserName/Library/Mail/MessageRules.plist
/Users/YourUserName/Library/Mail/MessageRules.plist.backup
Note, in 10.5 & up /Users/YourUserName/Library/Caches/Mail/ may or may not exist.

My phone is not receiving emails, what can I do to solve this problem?

Hello Everyone
Can someone help me solve this problem? My phone is not receiving emails. I have two accounts set up, my work and my personal emails; neither one is receiving any mail. What can I do to fix it?
Thanks

I purchased this phone in December of 2010. It has worked perfecty since then. I recently deleted a GMail account that I was not using a couple of weeks ago. Since this morning my phone has not received any emails. I have just deleted both of my email accounts and will attempt to set them up as new accounts to see if this will rectify the problem. Any suggestions are welcomed.
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I can send but not receive email

Hello All. I know this is a highly posted topic but I cannot find a solution. Any help is greatly appreciated.
Basic Problem- I can send but not receive email.
My ISP is. Yahoo SBC Global
I have a 3rd party email provider: 1and1.com
I have set my preferences according to the specifications of 1and1.com
The error I get is this: The server error encountered was: The attempt to read data from the server "pop.1and.com" failed.
I have a Macbook Pro, running 10.4.9. My account with the 3rd party email provider is new and only has 1 or two emails in the account. I know this because I can log on via the internet and use their website to check the emails in the inbox. So the "email" address is working. I just can't get it to forward to my laptop.
I'm wondering if it has something to do with port 110 being blocked by my ISP. But I really don't think they are blocking that port. Due to the fact that my previous computer was a dell, and I used a similar 3rd party provider to email, the account used port 110 and things worked fine.
Thanks to all.

Ok. I've got it working.
All I did was delete my account information from the preferences. Before, I was editing it.
I entered a completely new POP account and it started working. I have a hard time believing that I entered information incorrectly prior to this because I checked it, rechecked it had a friend check it and it all looked OK. I was copy and pasting information anyway.
However, once I deleted and re- entered a brand new account, it worked fine.
Ernie, thanks for replying to my emails! I appreciate it.
-Fraky

New ISP - not receiving email

I have a relative with an eMac running 10.3.9. She recently switched to a new ISP and is not receiving email in Mail. She has to use web mail to retrieve it. Sent mail goes out ok from Mail, web-surfing works. She revised the account information in the previous email account in Mail, typing in the new email address, password and server info. I believe the problem is that she should create a new email account in Mail and disable the old account (archive and delete). Any ideas to resolve the incoming email issue? I will try my idea tonight and report whether it works or not.

Hi RarelyDan,
Welcome to the Apple Discussion forums!
You may wish to try the troubleshooting tips found in Apple's Mail Help:
"If you can't receive email, try the following:
▪ Send yourself a test email. The mail has to go out through your outgoing mail server and back into your incoming mail server. This is a good basic test of your account and server information.
▪ Make sure your computer can perform other Internet tasks, such as opening a webpage. If not, choose Apple menu > System Preferences and click Network. Choose Network Status from the Show pop-up menu. A green dot indicates that you are connected to the Internet or a network. If you aren't connected, go to the Finder and choose Help > Mac Help, then search for "Connecting to the Internet."
▪ Choose Mail > Preferences and click Accounts. Verify your account name and password. Your account name will usually be either your email address ([email protected]) or the part of your email address to the left of the "@" (tclark3). If your Internet service provider (ISP) lets you access your email via a web browser, you may be able to verify your name and password there. If the same information does not work using a web browser or your ISP doesn't offer a web-based mail option, confirm your user name and password with your ISP or network administrator. Remember to type your email password, not your Mac OS X user account password or ISP password (if different).
▪ Find out if you can reach your incoming mail server from your computer. Open Network Utility, located in Applications/Utilities, and click Ping. Ping is a simple network testing tool that shows whether a server computer is running and can be reached from your computer. Type the mail server name (such as mail.mac.com) or IP address in the address field, and click Ping. If you see 10 repeating lines, then the server can be reached. If you see a message such as "ping: unknown host bogus.apple.com," then the server is either down or unreachable.
▪ Mail works with the following account types: POP, IMAP, .Mac, and Exchange (only if configured as an IMAP server). You can't log in directly to Hotmail, AOL, or any service that does not support POP or IMAP access, and retrieve email using Mail.
▪ If you have an IMAP account, it may be placed "offline" if Mail can't access it. Choose Mailbox > Online Status. If you see the choices Go Online or Take Account Online, connect to the Internet, and then choose Mailbox > Online Status > Go Online.
▪ Make sure there is no firewall software blocking email traffic. A firewall works by selectively blocking network traffic. Mac OS X has a built-in firewall, which you turn on and off using the Sharing pane of System Preferences. Open System Preferences and click Sharing, then click Firewall. Make sure your firewall is off.
▪ You may be affected by another firewall, either software installed separately from Mac OS X or built into an Internet sharing router, or administered by your ISP or network administrator. Contact the appropriate person to find out whether a firewall may be in place.
▪ If you have changed options (such as Use SSL or Authentication) in the Advanced pane of your email account preferences, check with your ISP or system administrator for the correct settings."
post back if still no luck or you have additional questions or comments,
LS

Everything works fine including gmail, but I am not receiving email to my imap account. any suggestions?

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Try to find is there any problem with blogs ??? Subscriber that by another emali like gmail , rediff etc.... if u receive mail thn its cleared that yahoo has a problm .... and if u dont get mail thn its bloge problem !!!!!

OWA is not receiving emails // SBS 2003

Hi Guys!
I have a following problem on my SBS 2003 Server, I do not receive emails when I access my mailbox with Outlook Web Access from home or any remote location. But if the outlook on my workstation is left on it is ok, mails are popping up right away on the
OWA too.
It was working great for me for many years.
I looked over the internet but nothing seemed to help yet...
I deleted and then created new .ost file, I have cashed mode switched off, I deleted forwarding rule that I had to my private account.
Do you have any ideas what might cause this?
Any help would be appreciated!

Most interesting. From the sound of it your Outlook is somehow set to trigger the release of mail into the Exchange server, which I have never seen. Whether SMTP or POP3, mail should arrive at the Server and OL or OWA are just "windows" or "periscopes" to
allow viewing. Is it possible that your Outlook is popping for the mail and the default mailbox is the Exchange server?
For your home copy of OL, consider Outlook Anywhere instead of VPN. VPN's are old school and expose your business network to any nastiness that creeps into your remote systems. You will find instructions on the RWW landing page.
For SMTP... you should have a static IP at the office, forward port 25 from your edge device/firewall/router to the ip of your SBS, then change your MX record at your public DNS host to point to your public IP (some use A records for the IP and the
MX points to the A record, some use IP numbers, check with your DNS host), then run the CEICW wizard specifying SMTP mail.
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than those in the SBS space uses SMTP and you get the idea. SMTP is "store and forward", meaning if your system is off line for some little time the mail will still come. Usually it will not be returned to sender for about 48 hours, which is sufficient
time to get the SBS back on line or to change the MX record back until it is. There are also web services that will act as backup mail servers and hold your mail, some that will allow "Web Mail" access to it, and some that will do both and are very low
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Larry Struckmeyer[MVP] If your question is answered please mark the response as the answer so that others can benefit.

Not receiving email on optonline account

Hi Im not receiving email on my optonline account?

Guys,
Good newz is my problem is solved now....
the issue was with the firewall setting...
you can find this in options->adv. options-> Security Settings -> firewall settings..
check the settings of "blackberry internet service" -- it should be unchecked for receive mail on blackberry.....
thanks for your support n suggs....

My Mac is not receiving emails, but my iPhone receives emails. How can I fix this?

I have a MacBook Pro Retina with OS X Yosemite 10.10.2. I recently tried to send a large file through the iCloud email drop. The email stayed in my outbox for a day and made my email app extremely slow. The email never sent, so I deleted the email from my outbox and restarted the program. Now, my email is no longer receiving any emails. The same email account on my iPhone receives emails, but my Mac email program will not receive emails. I've restarted the program and the Mac, but nothing has resolved the problem. Any suggestions???

Mail (Yosemite): If you can’t receive messages

Can not receive emails from third party email accounts

Recently I started working for a small business which has small business server 2011 and exchange 2010 installed. Before I started there were eight user accounts and they all have unlimited email access. I created a few users through sbs AD and also from
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Checklist for testing inbound email problems, I am assuming outbound emails works ok.
1. Check Port 25 forwarding on all modems routers/firewalls
2. MX Record is created and pointing to the correct Public IP Address, use MXToolbox.com to verify MX Record and test SMTP flow. Also Verify your public IP has not changed, use whatsmyip.org to check you public IP
3. If using POP Connector Service, make sure POP accounts are created properly
4. If using a 3rd party spam host, make sure they forward email to correct public IP address, use step 2 to verify your public IP.

Not receiving email? Check your modem/router!!!

Hi all. My Logoc board fried last week and server/mail server was offline for that time. Everything worked up to that point. When I got the server back from the genious bar with a new logic board mail and web refused to work. I could send email and surf the web but could not receive email or visit my website from outside my subnet. After 3 three days of checking and tweaking everything from D.N.S> to mail settings, firewall settings I decided to check my Modem. It is a 2wire 2701HGB. What I saw astounded me. All the firewall settings That had allowed the incoming connections no longer had the public I.P. back to my server. It had deleted it, on its own. So if you have has a similar problem check your modem. It could save you a lot of grief. Everything works just like it used to now.
Best,
emackiii

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on the account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Not receiving Email

I am not receiving email. I am running System 10.6.8 on a MacBook Air.
Email takes a long time to 'load' followed by an error message, shown below, on each of my 4 accounts, 2 AOL and 2 Gmail. Each account is 'imap'. The 2 Gmail account have the same error message.
There may be a problem with the mail server or network. Verify the settings for account “******” or try again.
The server returned the error: The connection to the server “imap.aol.com” on port 993 timed out.
I have emptied the cache in Safari.
I am, however, able to receive email from these accounts on my iPad.

Are you using Safari (using web access to your email) or are you setting the accounts up in the mail application? With Safari you probably just have to have the right userid and password, there are probably no settings right?
With the mail tool, I'd verify that your email address and password are correct by actually trying web access for gmail on safari just to make sure they're right. if you're like me, you have a million userids and passwords and it's easy to mistake one for another. Once you have done that, I'd delete the accounts in Mail and try re-adding them starting with the gmail accounts. It should set the all up for you.
Also remember if you don't have an internet connection you could get an error as well. I'm sure someone else will pipe up with the Apple document for troubleshooting mail.

Exchange server not receiving emails from gmail

Hi dear.
From 2 days ago our exchange server 2013 not receiving email from gmail account. but we can send from our exchange or outlook to gmail account.
we can receiving email from yahoo, hotmail, aol or other mail server But, just gmail account we can not receive email. plz help us, how can i do.
Thanks

Hi Beigi,
According to your description, I understand that Exchange cannot received the message from Gmail, however others works well.
Great checklist from Hotaka.
Additional, I want to double confirm whether any other antivirus and protection software in your environment, also the
Anti-Spam
or
Transport rule settings, for example sensitive words, IP block list and attachment filter, so that the message from external trigger constraints and be rejected. Meanwhile, please double check in OWA.
Besides, please use message tracking log to get more details for this issue. It’s more helpful to narrow down the problem, for your reference:
http://technet.microsoft.com/en-us/library/bb124375(v=exchg.150).aspx
Best Regards,
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User not receiving email / corrupt database?

Much like another recent post, I have a user that can not receive email the emails just sit in the queue.
The error on those messages is "[[email protected]]: temporary failure"
Here are the twists:
1) We had a power spike a couple of days ago. The user's UPS failed and his machine lost power completely. He rebooted and everything else was fine, but he has not received an e-mail since then.
2) When looking at the list of users on the Server Admin > Mail > Maintenance > Accounts screen, the list in the database stops at the person BEFORE this particular user. They're alphabetical, obviously, so everyone after this person are not listed at all - 13 total missing accounts.
The kicker is that the rest of us are still receiving e-mail normally!
Thoughts?!
Details:
Mac Xserve running 10.4.11
Dual 2GHz, and 2GB RAM
Keep in mind I am NOT a born tech person, have a mild to moderate comfort level with a command-line prompt, and no native intuition for any of this.
Thanks!
-Rita

I'm the consultant that fixed MNX04's server, but it took several attempts.
the Cyrus reconstruct command failed to resolve the issue, and even removing the user using cyradm, and re-creating them in Workgroup manager didn't fix the problem.
Pterobyte's mailbfr utility did the trick: mailbfr -f, wait awhile for the repair to run, and all was well.
I'm grateful for all the help pterobyte has given to people on this forum, but it concerns me a little bit that the Cyrus utilities built in to OS X server can't fix this sort of problem. (However, this is the first time I've run into a problem with OS X mail servers that the Cyrus reconstruct command couldn't fix.)

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Erdygirl please be aware you are posting to a public forum. I have removed your personal information from your previous post.
Please check your account at http://www.adobe.com/ to locate your serial number. You can find more information on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

Not receiving email ... cant find problem

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