Not receiving email? Check your modem/router!!!

Hi all. My Logoc board fried last week and server/mail server was offline for that time. Everything worked up to that point. When I got the server back from the genious bar with a new logic board mail and web refused to work. I could send email and surf the web but could not receive email or visit my website from outside my subnet. After 3 three days of checking and tweaking everything from D.N.S> to mail settings, firewall settings I decided to check my Modem. It is a 2wire 2701HGB. What I saw astounded me. All the firewall settings That had allowed the incoming connections no longer had the public I.P. back to my server. It had deleted it, on its own. So if you have has a similar problem check your modem. It could save you a lot of grief. Everything works just like it used to now.
Best,
emackiii

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on the account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

Similar Messages

HT5312 I Forgot My Answer of Security Questions and iam not receiving email from your side what can i do

Dear Sir.
Iam facing a problem that I Forgot My Answer of Security Questions and iam not receiving email from your side what can i do.
If is possible to Solve this prob as soon as possible.
Thank You

We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
If you aren't receiving the email to your rescue email account (and you've checked the spam folder on the account as well as the inbox, and tried clicking the reset link again) then you will need to contact iTunes Support / Apple in your country to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699

When I had my old blackberry connected to my computer, all incoming emails were routed to my outlook so I did not get mails on my blackberry. How do I get it so my iphone4 does not receive emails when connected to my computer?

I am getting my iphone inbox bombarded so would like it to not receive emails when connected to my computer. My old blackberry had an app that took care of this which worked really well. Am wondering if I can do the same with my iphone4.

Blackberries were/are able to do that with some types of e-mail accounts because the mail is routed to an intermediary (BlackBerry Service).
There is no equivalent for the iPhone as the phone communicates directly with the mail servers and does not go through a 3rd party.

Can not receive emails from third party email accounts

Recently I started working for a small business which has small business server 2011 and exchange 2010 installed. Before I started there were eight user accounts and they all have unlimited email access. I created a few users through sbs AD and also from
exchange console a week ago. Unfortunately none of them can not receive emails from third party accounts. they all can receive internal emails and also can send mails to any email accounts internally and externally.
This is a night mare for me as new users are having trouble with communicating via mails. I have tried all the methods and now thought of posting this issue on tech net. Please help me on this!!
Thanks a lot!!
Sammy

Checklist for testing inbound email problems, I am assuming outbound emails works ok.
1. Check Port 25 forwarding on all modems routers/firewalls
2. MX Record is created and pointing to the correct Public IP Address, use MXToolbox.com to verify MX Record and test SMTP flow. Also Verify your public IP has not changed, use whatsmyip.org to check you public IP
3. If using POP Connector Service, make sure POP accounts are created properly
4. If using a 3rd party spam host, make sure they forward email to correct public IP address, use step 2 to verify your public IP.

New ISP - not receiving email

I have a relative with an eMac running 10.3.9. She recently switched to a new ISP and is not receiving email in Mail. She has to use web mail to retrieve it. Sent mail goes out ok from Mail, web-surfing works. She revised the account information in the previous email account in Mail, typing in the new email address, password and server info. I believe the problem is that she should create a new email account in Mail and disable the old account (archive and delete). Any ideas to resolve the incoming email issue? I will try my idea tonight and report whether it works or not.

Hi RarelyDan,
Welcome to the Apple Discussion forums!
You may wish to try the troubleshooting tips found in Apple's Mail Help:
"If you can't receive email, try the following:
▪ Send yourself a test email. The mail has to go out through your outgoing mail server and back into your incoming mail server. This is a good basic test of your account and server information.
▪ Make sure your computer can perform other Internet tasks, such as opening a webpage. If not, choose Apple menu > System Preferences and click Network. Choose Network Status from the Show pop-up menu. A green dot indicates that you are connected to the Internet or a network. If you aren't connected, go to the Finder and choose Help > Mac Help, then search for "Connecting to the Internet."
▪ Choose Mail > Preferences and click Accounts. Verify your account name and password. Your account name will usually be either your email address ([email protected]) or the part of your email address to the left of the "@" (tclark3). If your Internet service provider (ISP) lets you access your email via a web browser, you may be able to verify your name and password there. If the same information does not work using a web browser or your ISP doesn't offer a web-based mail option, confirm your user name and password with your ISP or network administrator. Remember to type your email password, not your Mac OS X user account password or ISP password (if different).
▪ Find out if you can reach your incoming mail server from your computer. Open Network Utility, located in Applications/Utilities, and click Ping. Ping is a simple network testing tool that shows whether a server computer is running and can be reached from your computer. Type the mail server name (such as mail.mac.com) or IP address in the address field, and click Ping. If you see 10 repeating lines, then the server can be reached. If you see a message such as "ping: unknown host bogus.apple.com," then the server is either down or unreachable.
▪ Mail works with the following account types: POP, IMAP, .Mac, and Exchange (only if configured as an IMAP server). You can't log in directly to Hotmail, AOL, or any service that does not support POP or IMAP access, and retrieve email using Mail.
▪ If you have an IMAP account, it may be placed "offline" if Mail can't access it. Choose Mailbox > Online Status. If you see the choices Go Online or Take Account Online, connect to the Internet, and then choose Mailbox > Online Status > Go Online.
▪ Make sure there is no firewall software blocking email traffic. A firewall works by selectively blocking network traffic. Mac OS X has a built-in firewall, which you turn on and off using the Sharing pane of System Preferences. Open System Preferences and click Sharing, then click Firewall. Make sure your firewall is off.
▪ You may be affected by another firewall, either software installed separately from Mac OS X or built into an Internet sharing router, or administered by your ISP or network administrator. Contact the appropriate person to find out whether a firewall may be in place.
▪ If you have changed options (such as Use SSL or Authentication) in the Advanced pane of your email account preferences, check with your ISP or system administrator for the correct settings."
post back if still no luck or you have additional questions or comments,
LS

OWA is not receiving emails // SBS 2003

Hi Guys!
I have a following problem on my SBS 2003 Server, I do not receive emails when I access my mailbox with Outlook Web Access from home or any remote location. But if the outlook on my workstation is left on it is ok, mails are popping up right away on the
OWA too.
It was working great for me for many years.
I looked over the internet but nothing seemed to help yet...
I deleted and then created new .ost file, I have cashed mode switched off, I deleted forwarding rule that I had to my private account.
Do you have any ideas what might cause this?
Any help would be appreciated!

Most interesting. From the sound of it your Outlook is somehow set to trigger the release of mail into the Exchange server, which I have never seen. Whether SMTP or POP3, mail should arrive at the Server and OL or OWA are just "windows" or "periscopes" to
allow viewing. Is it possible that your Outlook is popping for the mail and the default mailbox is the Exchange server?
For your home copy of OL, consider Outlook Anywhere instead of VPN. VPN's are old school and expose your business network to any nastiness that creeps into your remote systems. You will find instructions on the RWW landing page.
For SMTP... you should have a static IP at the office, forward port 25 from your edge device/firewall/router to the ip of your SBS, then change your MX record at your public DNS host to point to your public IP (some use A records for the IP and the
MX points to the A record, some use IP numbers, check with your DNS host), then run the CEICW wizard specifying SMTP mail.
As for mail getting lost or something going wrong.... yes it can. But so can POP3. Historically there have been more issues with POP3 than SMTP. Consider that only the smallest of the organizations would use POP3, that every business larger
than those in the SBS space uses SMTP and you get the idea. SMTP is "store and forward", meaning if your system is off line for some little time the mail will still come. Usually it will not be returned to sender for about 48 hours, which is sufficient
time to get the SBS back on line or to change the MX record back until it is. There are also web services that will act as backup mail servers and hold your mail, some that will allow "Web Mail" access to it, and some that will do both and are very low
cost or even free.
Larry Struckmeyer[MVP] If your question is answered please mark the response as the answer so that others can benefit.

Exchange server not receiving emails from gmail

Hi dear.
From 2 days ago our exchange server 2013 not receiving email from gmail account. but we can send from our exchange or outlook to gmail account.
we can receiving email from yahoo, hotmail, aol or other mail server But, just gmail account we can not receive email. plz help us, how can i do.
Thanks

Hi Beigi,
According to your description, I understand that Exchange cannot received the message from Gmail, however others works well.
Great checklist from Hotaka.
Additional, I want to double confirm whether any other antivirus and protection software in your environment, also the
Anti-Spam
or
Transport rule settings, for example sensitive words, IP block list and attachment filter, so that the message from external trigger constraints and be rejected. Meanwhile, please double check in OWA.
Besides, please use message tracking log to get more details for this issue. It’s more helpful to narrow down the problem, for your reference:
http://technet.microsoft.com/en-us/library/bb124375(v=exchg.150).aspx
Best Regards,
Allen Wang

In my Mac Mail Version 4.5, I am not received email pdf attachement. It is shown in some html like form in message content. Please help

In my Mac Mail Version 4.5, I am not received email pdf attachement. It is shown in some html like form in message content. Please help

Erdygirl please be aware you are posting to a public forum. I have removed your personal information from your previous post.
Please check your account at http://www.adobe.com/ to locate your serial number. You can find more information on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.

TS4002 Not receiving emails w/ attachments from a few of my existing contacts

This is a problem I just started having in the last couple weeks! I am not receiving emails w/ attachments from two of my every day mail contacts. Both of these people are with different organizations with different email accounts. If they send me an email without an attachment I receive it, but when they send one with an attachment, I don't even get a notification that they TRIED to send it! I have missed multiple emails from important business clients and my realtor! I have received hundreds of emails from these clients over the last 3 years. The attachments are simple PDF files so I know they are not exceeding the limit. They do not show up on the iCloud site, in my Mail app, or on my iPhone.
I have had several other contacts send me attachments which I receive as expected.
I have an @me.com account. Have had no complaints until now.
Any help?

Hi Tattoosleeve,
I suggest double check the Anti-Spam configuration if you have enabled it. More details in the following link:
http://technet.microsoft.com/en-us/library/aa997242.aspx
Did the customers get NDRs when they can't send to your org? If yes, please paste the details without sensitive information for the further troubleshooting.
I want to double confirm your Exchange server version. If you are using Exchange Online, I suggest contact Exchange Online Forum for help so that we can get more professional suggestion. For your convenience:
http://social.technet.microsoft.com/Forums/msonline/en-US/home?forum=onlineservicesexchange
Thanks
Mavis
Mavis Huang
TechNet Community Support

User not receiving emails regarding approval notifications

Hi,
SRM system has been upgraded to 5.0.
User is not receiving emails regarding Approval notifications. However, the user is able to view the SCs pending for his approval in his approval list.
I checked the transmission of the emails, the approval notifications are sucessfuly sent and the email of the user is correctly maintained. I tried resending the emails, and the user didnt receive emails even then.
Could be please advice what could the error.
Thanks
Hemanth

Hello Hemanth Kumar,
If approval mail:
- is correctly generated,
- you can see it in SOST transaction,
- request status in SOST is OK,
this means SAPconnect is working fine, so your problem does not come from SAP.
You have to check your STMP gateaway and your mail server.
Regards.
Laurent.

E6 (Belle) - Phone can sent but not receive emails

Hello,
I have set up a 2nd mailbox. The first mailbox functions fine. But with the second mailbox I can send, but not receive emails.
Has anybody an idea how to solve that?
Many thanks

One more try. The problem here is that I don't have hands-on experience with Belle. Some backtracking... I assume that
1) Your firmware is up to date.
2) Even manually syncing email doesn't work.
3) You are not seeing any error messages that would help us track down the problem.
I did a web search, and found other Belle users complaining about Gmail support, but mostly that push doesn't work reliably. Manually syncing (or polling every X minutes) still does. It's a long thread, but you might want to read http://discussions.nokia.com/t5/Messaging-Email-Browsing-and/E-mail-doesn-t-sync-automatically-after... in case any comments help you.
If none of that helps, try enabling logging. Within Nokia Email, I have a logging option under Settings -> Global Settings -> Log Output. It writes at least two files to Phone Memory -> Logs. In my case, one file logged only GUI calls...and so was useless, and the other file was always empty. (A third file applied only to Mail For Exchange.) But give it a try and check the files later for references to Gmail or IMAP. Read them from a computer if that helps, and then post any relevant portions here. Also turn off logging when you're finished.
Again, good luck!

Document library is not receiving emails

Dear all,
my document library is not receiving email. For the last 2 months only this is not working.
I had followed the following link for the configuration of the setup - initially
http://technet.microsoft.com/en-us/library/cc287879%28v=office.14%29.aspx
I had checked the ULS log. Didn't find major ones. i have seen like this The Incoming E-Mail service has completed a batch.
Can anyone give input to solve
Cheers
sathya

Check if any thing changed since it was working. something like permission or update
Does the app pool account has access to pick-up \ drop folder
How is IIS SMTP configured
restarted SMTP service
Do you see
E-mail cannot be delivered because site is over quota or locked for editing. Site URL:
http://YourSiteURL.
Go to the SharePoint Central Administration > Application Management > Configure quotas and locks > on the Site Quota Information section > set a limit (i.e: 5000 MB) on this setting: “Limit site storage to a maximum of:” >
and then press “OK”.
http://sharepoint.stackexchange.com/questions/62365/sharepoint-incoming-email-not-working
It's not working because SharePoint adds a header to the email message called X-Mailer: SharePoint Foundation 2010, and the incoming email feature will not accept emails with that header. This is apparently by design.
To make it work I will have to write some custom code to either take the X-Mailer header out of the email messages while they're waiting in the drop folder, OR add it to the InfoPath form's code-behind to use a System.Net.Mail method to send the form data
instead of the standard email submit option.
http://webcache.googleusercontent.com/search?q=cache:n2_iOqwNzmcJ:turismon-sp.blogspot.com/2013/07/incoming-e-mail-does-not-pickup-e-mail.html+&cd=4&hl=en&ct=clnk&gl=in&client=firefox-beta
If this helped you resolve your issue, please mark it Answered

My Sprint cellphone has not received emails since yesterday and I entered the correct settings incoming and outgoing from my Thunderbird email account, advise?

I have not received emails on my Sprint Galaxy S3 since yesterday morning. I can send but not receive. I have matched my settings to the phone from my Thunderbird account. I thought I had everything synced. Sprint told me there may have been a change in server settings from Thunderbird but I never received any notification from Thunderbird. I am at a loss and not very good at this so any help will be appreciated.
If anyone can answer and I don't respond quickly, I will answer as soon as possible. Thank you.

Thunderbird is not an email provider. It has no servers to have settings to be changed. It is email client software just like the one you have on your phone. You would need to get the correct server settings from your email provider and set your phone to use them correctly.
Too bad that the "helpless desk" at Sprint is not smart enough to know that.
Thunderbird software does not run on any mobile phones so troubleshooting your phone is outside the scope of this forum.
One thought, is your email account set up as IMAP or POP?
You really need an IMAP account if you are going to use multiple devices to check your email. If you use POP and have your computer set to remove the emails off the server then there are no messages left on the server of your email provider for the phone to download. IMAP email is server based and the messages are left on the server and remotely viewed by the remote devices.

Not receiving email on optonline account

Hi Im not receiving email on my optonline account?

Guys,
Good newz is my problem is solved now....
the issue was with the firewall setting...
you can find this in options->adv. options-> Security Settings -> firewall settings..
check the settings of "blackberry internet service" -- it should be unchecked for receive mail on blackberry.....
thanks for your support n suggs....

Why am I not receiving emails that I know have been sent to me??

I am not receiving emails into my Mail program. I know that I have been sent emails, in fact I have sent myself tests from both the email as well as my Yahoo account. Neither have come through. I have tried the "send/receive" button and it does not register that there are any emails. This is an ongoing problem and the emails will sometimes come through hours later (if not the next day). My coworkers are not experiencing this problem at all. This is seriously effecting my ability to respond to my clients - since I'm not getting their emails.
PLEASE HELP!!!

Thank you!
I actually saw your post below on another listing and have just finished trying it...unfortunately it did not work. I have also checked my Quota Limits and we have 858GB and my account states it is using only 2.9GB. So VERY odd and frustrating...Any other ideas are greatly appreciated!
Also, I am trying to go through and remove attachments without deleting the entire email. I found online how to do this, however, it does not seem to be working...any ideas?
Thirdly, do you know if having your Inbox organized into numerous folders/subfolders would increase the amount of space used and could be causing these issues?
Sorry to ask so many questions...I'm at a loss for what to do.
Thank you!

Not receiving email? Check your modem/router!!!

Similar Messages

Maybe you are looking for