Not receiving email from a particular sender

Hi,
I've been subscribing to a newsletter for 2 years and receiving daily emails until about 2 months ago. Then the email stopped arriving from this source. The sender says I'm on the distribution list and i believe them as I pay a fee for this service. They suggest there may be something wrong with my mailbox setup. I use my Mac.com mail account and have troubleshooted preferences and rules etc and read "help". If I inadvertently "bounced" an email, would this cause all future emails to stop?
Any suggestions?
Thanks,
John.

Have you checked you junk folder on the computer. Also, check spam folders at your email provider's website. Also check any settings that may exclude this sender.
If the sender in your Address Book. Make sure they are so they will be excluded from junk filtering.
Also, check any rules that could delete or junk message from this sender or content it may contain.

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Why am I not getting email from one particular sender? .

Hi all,
Hope you can help because I am stumped. A few days after installing Mountain Lion (not that I think that necessarily has anything to do with it), I stopped receiving email from a particular sender. The email from this person is very important, so I've been trying to figure out what's going on. He is in my Contact list. I have received email from his successfully for months. We did some testing yesterday. I think the email is coming in, then being deleted immediately. I hear a little ding in the background when he sends me something, but it doesn't make it into any of my inboxes.
I have temporarily disabled junk mail filtering. I also can't find a setting that indicates to delete anything automatically. I am at a loss.
Any ideas?
Thanks so much!
Sharon

Go to Mail Preferences, and click the "Rules" icon. Make sure there are no rules that move these messages to another folder (you can just uncheck the rules to deactivate them).
Also try searching for the sender's email address to see if it turns up - be sure to click "All" in the mailbox row after typing his address in the search box.
And depending on what email service you use, you may want to check to make sure there are no "rules" or "filters" in the web site - for instance if you use gmail, you can set up filters in gmail that "archive" a message before Apple mail ever sees it - the mail is still there, you just wouldn't see it in your inbox. The only way to fix it is to log in through the gmail web site.
Another possibility is that you accidentally turned on "threaded" mail view, which is extremely confusing if you don't expect it. Instead of grouping by date, the messages will be grouped by subject line - and if the person sending this message is replying to an old message of yours, it will continually group those new messages together with the old ones. Click the "View" menu, and check to see if the "Organize by conversations" option is turned on or off. Or maybe it's even simpler - maybe your mail is no longer sorted by date - what does it say at the top of the list of messages?
Of course there's alwys the possibility that he has the wrong email address in his contacts, so keeps sending to the wrong address over and over again. He should try manually typing your full email address, and not accepting the "autofilled" suggestion.

Mail app crashes when receiving email from a particular sender

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Here is a problem I'm facing, Mail App crashes while receiving email from a particular sender. I'm testing our new Email Hosting solution "Rackspace" and it works fine with all other Email clients or on deveices (Android, Windows Phone & Blackbarry) but on Iphone 4s (IOS 6.1.4, i guess) it crashes the Mail App.
The email I'm using is sending over to an email at ttv-asia.com domain. The user of ttv-asia.com is based in China and just to see if the problem is with the Iphone, I've tested the Iphone's Mail App in Hong Kong and it works normal.
So now... Im confused and have no Idea on how ro fix this.
~Ray
<Email Edited By Host>

Sorted, it seems that livemail configured for exchange and having Google premier for exchange, results in the mail app on the iPhone crashing, when selecting an email in the Google exchange mail box, then calling up the folders , it crashes. switched off livemail mail, worked fine.
Weird.
Google vs Microsoft, with a little help from Apple ???????????

TS3276 What if you're not receiving email from a specific sender?

For some reason, I cannot receive email from a specific sender. I can send it to her, if she sends it back, I do not receive it.
If she sent to four people, and I was one of them, I won't receive email but others will and if the others try to forward that email
to me, I won't receive it but I will receive separate emals from them. Why is this?

Have you checked you junk folder on the computer. Also, check spam folders at your email provider's website. Also check any settings that may exclude this sender.
If the sender in your Address Book. Make sure they are so they will be excluded from junk filtering.
Also, check any rules that could delete or junk message from this sender or content it may contain.

Not receiving email from particular sender

I don't know what is going on. Email from a particular sender isn't being received on AOL or iCloud accounts. I've checked the usual things, e.g. rules, spam filters, etc. User is in my address book, and things were fine until about a month ago. Has anyone else run into such a problem with Apple Mail?

Hi, thanks Linc. Not exactly sure what you mean by quit your mail client. But, I did log on to my webmail service as you suggested, through the Cox website, and the email I know the company sent me yesterday was not there. So, I guess it's some sort of block at some point during transmission. Is there any way I can access or control whose emails I receive? I know I can designate Junk to prevent receiving future emails, just wondering if there's a way I can unblock something that may have inadvertently gotten blocked? Very frustrating. Thanks.

Not receiving email from one sender

I suddenly stopped being able to receive emails from a particular company. Never a problem before with them. They get no kickback messages saying mail is undeliverable. My provider doesn't know why. Nothing in my Junk folder. Is there any way I somehow blocked this company? I don't get emails from anyone who sends from there company's email system. They get mine, usually; they can't even reply to ones I send. Any thoughts?

Hi, thanks Linc. Not exactly sure what you mean by quit your mail client. But, I did log on to my webmail service as you suggested, through the Cox website, and the email I know the company sent me yesterday was not there. So, I guess it's some sort of block at some point during transmission. Is there any way I can access or control whose emails I receive? I know I can designate Junk to prevent receiving future emails, just wondering if there's a way I can unblock something that may have inadvertently gotten blocked? Very frustrating. Thanks.

Not receiving emails from specific sender

I have tried many times to receive emails from one sender, both automated and support ones, but none appear in my inbox. Is there any way that this sender can have been blocked without me doing anything?
(ps: I already checked "rules" under mail preferences, and there is none)
Message was edited by: victor jahr

I have junk folder disabled, and I even created a rule now that is supposed to redirect any mails from the sender to my inbox, but still no luck
By the way, the sender I'm not receiving emails from is called Jagex, a games company.

Not receiving emails from one sender

I have recently stopped receiving emails from @nytimes.com. I've received them for many years. They are not in my spam folder. All other senders are OK. Any help appreciated.

I have junk folder disabled, and I even created a rule now that is supposed to redirect any mails from the sender to my inbox, but still no luck
By the way, the sender I'm not receiving emails from is called Jagex, a games company.

Some emails from a particular sender causing Outlook 2010 to hang, task manager shows memory use spikes

Posting this to the Exchange forum because I'm hoping there's a server-side solution.
SOME emails received from an external sender (gmail.com address, not sure the mail client) are causing Outlook 2010 to hang when trying to open the email. Outlook becomes non-responsive when viewing the email through the preview pane or by double-clicking
the email. If I open Task Manager I see that the outlook.exe process memory use starts increasing very quickly. As far as I know the only resolution is to end the task and re-open Outlook (and avoid that email).
I've found several excellent threads on these same symptoms, but there seems to be a variety of causes. I've tried a bunch of things so far:
- Tried opening from another system on our network running Outlook 2010, same issue.
- Tried opening from OWA, opens fine.
- Tried exporting the email to a PST, then opening from a completely different system outside of our network, but still running Outlook 2010, same issue.
- Tried exporting the email to a PST then opening from a completely different system outside of our network, running Outlook 2013, email opens fine.
- Tried setting Outlook to open all emails as PLAIN TEXT, opens fine.
Systems are running the latest Outlook 2010 SP and patches, and running a variety of OS's. Only common denominator seems to be Outlook 2010.
I was hoping to find a way to convert incoming emails from this sender to open as Plain Text using a Hub Transport rule, but cannot find a way to do it.
Unfortunately I have no control over the sender, so don't know what could be triggering the problem.
Can anyone advise on a possible solution? Any way to someone convert emails from a particular sender to Plain Text automatically?

Either you inform the sender to configure in sender's outlook to send only to you in plain text please check this
http://office.microsoft.com/en-001/outlook-help/change-the-message-format-to-html-rich-text-or-plain-text-HA101992313.aspx
Or
Call a macro in your outlook example below. Please check
this for details
Dim msg As MailItem
For Each msg In myNS.GetDefaultFolder(olFolderInbox).Items
If msg.Unread = True And _
msg.SenderName = "Linda Cooper" Then
Item.BodyFormat = olFormatPlain
Else
' Message doesn't meet criteria.
End If
Thanks,
MAS
Please mark as helpful if you find my comment helpful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you.

Not receiving emails from certain people/clients?

Hi like the tiltle says, i'm not receiving emails from certain clients.
it doesnt even go into spams, there is no trace at all... like it was never sent
this makes me worries about how many other emails i've never received
this particular domain is a domain that i own, and hosted on a dedicated server (i'm the one sending the emails) i was doing tests before moving that specific site to BC.
i've tested with a bunch of other accounts that i own and i'm receiving them no problem on my gmail account, and other accounnt that i have on a dedicated server)
But from that specific domain ie: thatdomain.com i'm am not receiving anything in any accounts of my partner domain.
where should i look?
help
Doesnt help me loving BC, i'v been having a bunch of deceptions ever since i "made the big move"

Just FYI, everyone here is just a fellow user. .Mac employees provide no technical support here and probably never read any of these posts. If you want to contact .Mac support, you need to fill out and submit the form on this web page. When you fill out the form, provide as much detail as possible - the most important items will be the domain(s) (i.e. someplace.com) that the problem emails are being sent from.
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Recently I started working for a small business which has small business server 2011 and exchange 2010 installed. Before I started there were eight user accounts and they all have unlimited email access. I created a few users through sbs AD and also from
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This is a night mare for me as new users are having trouble with communicating via mails. I have tried all the methods and now thought of posting this issue on tech net. Please help me on this!!
Thanks a lot!!
Sammy

Checklist for testing inbound email problems, I am assuming outbound emails works ok.
1. Check Port 25 forwarding on all modems routers/firewalls
2. MX Record is created and pointing to the correct Public IP Address, use MXToolbox.com to verify MX Record and test SMTP flow. Also Verify your public IP has not changed, use whatsmyip.org to check you public IP
3. If using POP Connector Service, make sure POP accounts are created properly
4. If using a 3rd party spam host, make sure they forward email to correct public IP address, use step 2 to verify your public IP.

Exchange server not receiving emails from gmail

Hi dear.
From 2 days ago our exchange server 2013 not receiving email from gmail account. but we can send from our exchange or outlook to gmail account.
we can receiving email from yahoo, hotmail, aol or other mail server But, just gmail account we can not receive email. plz help us, how can i do.
Thanks

Hi Beigi,
According to your description, I understand that Exchange cannot received the message from Gmail, however others works well.
Great checklist from Hotaka.
Additional, I want to double confirm whether any other antivirus and protection software in your environment, also the
Anti-Spam
or
Transport rule settings, for example sensitive words, IP block list and attachment filter, so that the message from external trigger constraints and be rejected. Meanwhile, please double check in OWA.
Besides, please use message tracking log to get more details for this issue. It’s more helpful to narrow down the problem, for your reference:
http://technet.microsoft.com/en-us/library/bb124375(v=exchg.150).aspx
Best Regards,
Allen Wang

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I am not receiving emails from at least one person.

I am not receiving emails from at least one person. The emails don't show up in my Junk mailbox and they do not get an email that there email did not go through. Their address is in my mail recipients list. Does anyone know why this is happening? Is there somewhere else that email get's filtered? If there is somewhere else, I'd like to fix it so that this users emails get sent through. I'm very concerned that there could be other people that are trying to send me emails that are getting through that I may not even know about yet. Thanks for any help that you can lend.

Hi Ricardo,
Contact iTunes Support:
http://support.apple.com/kb/HE57
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Not receiving email from a particular sender

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