Not receiving email with ETP.DAT file

I have two users that are not receiving the email from the blackberry.net domain that has the ETP.DAT file attached. I set a new activation password on my blackberry and received the email. I have tried activating these guys a dozen time. I deleted them from the BES and re-entered their BES profile still nothing. I am only having problems with these two. When I activated myself I was able to trace the email through our SMTP Server right to my mail box. We are a Lotus Notes camp. Can anyone think of something I can try?

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