Not receiving external mail

Question

First things first. Thank you for taking the time to look at this issue. I am a relatively new to Groupwise, the last time I did anything with Novell was around 10 years ago and it was Netware 4.11.
Recently I took over as a Network Administrator for a local school and was pretty much thrown into the mix as the person that was doing the Tech department stuff has since moved on and I had no transition time to learn anything from them. Nothing like working blind.
So the problem is users cannot receive any mail from outside the domain. I've checked the GWIA log and it says that it is queuing the messages for MTA, but it never delivers them to the mailbox.
The users can send mail to each other internally and to other externally though.
When looking at the POA web console it shows the MTP status as Open for Send, but closed for Receive. I'm pretty sure this is the issue, but I have no idea how to fix it.
Any help would be appreciated. Thank you.

Answer 1

* tmccomb45 wrote, On 09/11/2012 01:46 AM:
> When looking at the POA web console it shows the MTP status as Open for
> Send, but closed for Receive. I'm pretty sure this is the issue, but I
> have no idea how to fix it.
You cannot click the "Closed" part? It should be a hyperlink.
Go to Console One, highlight the Groupwise system, then "Tools", Groupwise Utilities", "Link configuration"
Select the domain of the PO, the click "Post Office Links"
Please read some manuals. It's pretty hard to troubleshoot such issues if you don't have a basic grip of the stuff ;-)
Uwe
Novell Knowledge Partner (NKP)
Please don't send me support related e-mail unless I ask you to do so.