Not Receiving Extra 10% for trade in's when I do it in store

The last time I traded games in, I did not receive the extra 10% trade in credit. The store's customer service (Christiansburg, VA store) said there was nothing they could do about it and told me to contact Best Buy customer service. After several hours of being transferred between departments, I finally gave up and got on this website. I private messaged someone from support here, and they were able to resolve the issue by adding the appropriate points to my account that I should have received plus the extra bonus that I should have received. I recently traded in a game today and there is still no extra 10% being given to the trade in. I gave them my phone number and email that the account is tied to, but it still is not showing up in my transaction history and I am not receiving the bonus nor the points that I should have received. I would like someone to help me get the extra 10% I was due on the trade in ($40 trade in so $4 bonus, plus the points that I should have gotten for it), and I would especially like someone to help me figure out why this store seems incapable of doing the trade-in properly. The store does not have a dedicated register in the gaming section and trade-ins have to be done at the customer service counter, not sure if this is the problem or not. I love the prices that BB gives for their trade-in's, but if this issue persists I will have to stop trading in and shopping for my games there because this is getting too frustrating to have to deal wth everytime I trade in games. Any help would be appreciated, thanks.

Hey gang,
Like radiantbc mentioned, your My Best Buy membership number does need to be scanned/entered in order for Gamers' Club benefits to be applied to any given trade-in. If the three of you have any recent trades where this may not have been done, I'd invite you to send me a private message -- I'd be glad to review them and make sure any applicable trade-in bonuses are properly applied.
To send me a private message, simply sign into the forum and then click on either the link in my signature below or the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

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Not Receiving Extra 10% for trade in's when I do it in store

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