Not receiving rescue emails

How do I change my rescue email address if I do not know my security questions and answers?

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  • HT5312 Not receiving rescue email

    After trying tirelessly to send email to rescue email address, I still have not received an email from apple. Please help I have a gift card I would like to use can't because I can't remember the security question passwords since I have moved and upgraded my phone but will not have internet for another day or two which I could access iTunes from my mac but I would like to access iTunes from my new iPhone.
    Please help. It says the email was sent but it not being received.

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (94460)

  • HT5312 Not receiving rescue emails.

    I have forgotten the answers to my security questions, so I have requested a rescue email.  These emails do not come through at all.
    To confirm my email, I have added it as an alternate in my profile.  This came through within seconds and was verified.
    Am I doing something wrong?

    This issue is often reported here.
    Call AppleCare for your country and requesy help resetting the questions.

  • HT5312 I forgot the answer to my questions and I'm not receiving any email

    I forgot the answers to my questions and I'm not receiving any email in rescue email

    Alternatives for Help Resetting Security Questions and Rescue Mail
         1. Apple ID- All about Apple ID security questions.
         2. Rescue email address and how to reset Apple ID security questions
         3. Apple ID- Contacting Apple for help with Apple ID account security.
         4. Fill out and submit this form. Select the topic, Account Security.
         5.  Call Apple Customer Service: Contacting Apple for support in your
              country and ask to speak to Account Security.
    How to Manage your Apple ID: Manage My Apple ID

  • HT5312 When I request a security question reset I do not receive an email to reset them, AT ALL. Why?

    When I request a security question reset, I do not receive an email to do so. Why?
    I have requested it many time at many different times and I have not received a single email to reset the security questions.

    We are fellow users here on these user-to-user forums, we won't know why. You've checked the spam folder on your rescue email account as well as the inbox ? If it's not there either then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • HT5312 How do I receive rescue email - I have exceeded maximum attempts

    How do I receive rescue email - I have exceeded maximum attempts
    I have this message:
    Exceeded Maximum Attempts
    We apologize, but we were unable to verify your account information with the answers you provided to our security questions.
    You have made too many attempts to answer these questions. So, for security reasons, you will not be able to reset password for the next eight hours.

    If there's an option on that message to have it sent to you, use it, wait a few hours, and check the spam filter. If not or it doesn't work, you need to contact Apple, either through the link in that article or by phoning them.
    (79307)

  • I am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support.

    i am trying to redeem my itune prepaid card and the system request the security question's answer which i have forgot. im trying to retrieve it through my yahoo email address which i set earlier but i do not receive any email from apple support. Can i know what should i do to retrieve my security question's answer?

    http://support.apple.com/kb/HT5312
    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • HT2534 i did not receive any email verifications? what will i do?

    i already made an apple id but i cannot use it bcoz i did not receive any email verification, what will i do about this?

    You've checked the spam folder on your rescue email account as well as its inbox, and tried clicking the reset link again ? If you still don't receive it then contact Support in your country, after confirming your id and that it's your account they should be able to reset them.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security.
    When they've been reset check that your rescue email address is spelt correctly for potential future use : Manage your Apple ID primary, rescue, alternate, and notification email addresses.

  • HT201363 I did not receive an email from apple to reset the secret answer

    Please send me to link for reset my secret answer

    Hi huycovip,
    Thanks for visiting Apple Support Communities.
    See this article for help with your rescue email and security questions:
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    iTunes Store Support can help if you follow this process but do not receive an email to your rescue email address:
    You'll need to contact iTunes Store support to have your questions and answers reset.
    Regards,
    Jeremy

  • I am trying to reset my security questions, but I have not received the email with instructions. What is the problem?

    I initially created my apple account years ago. I am trying to reset my security questions because my answers are continually incorrect. I pressed the link that sends reset security questions info to my alt. address, but I have not received the email with instructions. I have resent the email several times and checked both of the emails I have set up with my apple account to no avail. I have tried everything that is provided in the support article about the issue and my problem has not be resolved. I've even deleted my alt email from the apple account and then reassigned it and tried again, however, I still have not received the email. Without knowing the answers to my security questions, I cannot purchase anything from the iTunes store, which I have been trying to do.
    I do not know what the problem is and I am asking for any resolutions. Please and thank you!

    Go to the Apple ID Security site from http://support.apple.com/kb/HT5699 or call the AppleCare support number from http://support.apple.com/kb/HE57 and ask to speak with the Account Security Team...either can help you reset your questions/answers.

  • Not receiving some emails from specific sender.

    Hi.I just started getting the problem of not receiving some emails. I have not had this problem with the sender until yesterday.  My sender is sending me emails from gmail, some with attachments and some without, to my comcast email and it's not getting through. It is just one specific sender that I know of. I narrowed it down to my comcast account because I had the sender send myself the email to my comcast address and cc me on my gmail address. I received it on my gmail account but not my comcast account. I use Outlook for comcast but I even checked the webmail on comcast with nothing there. I checked the spam folder also and it's not there. Please help, these are important emails. Thank you.

    Same issue, as far as I know it is just 1 person.  But I have no way of knowing.  I also had them CC my Gmail and it went through to Gmail but not my comcast.  I then had them use a secondary comcast email and it didn't go through.  Comcast seems to be blocking this person for some unexplained reason.  It's frustrating and so far has cost me $525 because they thought I was ignoring them.  They are using my Gmail until I get it straightened out, so the financial loss shouldn't increase, I just hope others aren't having the same problem and I don't know about it.  

  • Not receiving Alert emails in TFS Projects

    Hi 
    When users in TFS are not receiving Alert emails for any of the notifications. I tried testing the email feature from TFS Admin console and its working fine (Received email)
    We enabled the send email in GUI.. However when we try to verify in command prompt , it shows as disabled.

    I was able to reproduce this with a desktop install of Team Foundation Server 2013, version 12.0.30723.0 (Tfs2013.Update3) and 12.0.31101.0 (Tfs2013.Update4).
    The command-line help for tfsconfig configuremail says:
    TfsConfig configureMail /Enabled:<true|false>
    /FromEmailAddress:<email address>
    /SmtpHost:<SMTP host name>
    Changes the From: email address and the SMTP host used for Team Foundation
    Notifications.
    I was able to enable or disable email alerts from the command line by setting the Enabled parameter to true or false.
    However when I ran the command without the parameter Enabled, it set the "Enable Email Alerts" checkbox to false, and then I got the message "Email alerts disabled."
    Notice that this parameter is not mentioned in the
    documentation.
    This behavior seems to be a documentation bug or tool bug, depending on the perspective. It might be that the intended default behavior was to disable alerts if no parameter was passed. If so it needs to be documented.
    However, the logical expectation would be for the command without parameters to just show its current Enabled, SMTP Server and Email From Address values. From this perspective this is a bug as it has an unintended and undocumented side effect. You might
    want to report this at the
    Microsoft Connect website.
    Clementino de Mendonça ALM Ranger

  • Not receiving iCloud emails

    I haven't received a single email to my iCloud (@me.com) account since Friday - I know there must be some sort of problem because I have ordered from Amazon and Tesco, who always send confirmation emails but I have received nothing. I've already checked my settings and there is nothing being forwarded anywhere. I don't know what to do, I feel like I am missing important emails and haven't a clue how to fix it. The problem is the same on all of my devices - using icloud.com, my iPhone, and my iPad. Anyone have any advice?!?

    Hi nickp0423,
    Thanks for the question. After reviewing your post, it sounds like you are not receiving any emails to your iCloud email account on multiple devices. I would recommend that you read this article, it may be able to help you isolate or resolve the issue.
    iCloud: Troubleshooting iCloud Mail - Apple Support
    Thanks for using Apple Support Communities.
    Have a great day,
    Mario

  • Not receiving bt emails?

    My email telling me my bt bill is ready online and my bt confirmation email for paying my bill online in my bt have not been received. I always get an email for both these things. Any ideas why I have not received these emails?
    Thanks.
    Solved!
    Go to Solution.

    The customer service bloke had no idea and could not help. That is the BT solution to not receiving a confirmation email when you pay using their online system. Absolutely no help what so ever. I have the live chat transcript- which when the poor english is deciphered, promises help in 24 hours. The famous BT lie. I will not be using their online payment system again as i do not feel it is secure as it gives no confirmation of payment. I do not want my bank details going around overseas when i thought the system was secure and electronically automated. I have contacted my bank regarding the matter and they agree with me i should not risk my card details in an unsafe system.

  • Not receiving confirmation emails

    I logged into the the Creative Cloud and I am hit with a message that says I must confirm my email. However, no matter how many times I hit "resend" I am not receiving the email (I added adobe.com to my "safe sender list"). I never received a confirmation email of my order, either. This concerns me if you are going to rely on my confirming my email address to offer services that I may have problems using your new service. Any ideas?

    Agreed, but its still under final brush as if I know and would be live on 11th ,
    I would not say it is the small version its more for the trailer of the film, with jus few shots here and there,

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