Not receiving security question reset instruction email. What am I missing??

I have tried multiple times to request an email that provides instructions on how to reset security questions. Each time I try, I get confirmation that the email was sent but it never arrives. I have confirmed that I am using the proper email address. Any solution to the problem would be appreciated!

Either it got caught in a spam filter, or got delayed(allow a few hours), or there's a problem on Apple's servers.
(98465)

Similar Messages

  • I don't remember my security questions ither rescue email.what to do?

    I don't remember my security questions ither rescue email.what to do?

    Read here:
    http://support.apple.com/kb/ht5312
    If nothing works, either:
    Go here, ask for assistance:
    https://getsupport.apple.com/GetproductgroupList.action
    Or, call AppleCare & ask for "Account Security".

  • Security question reset when email does not work

    I dont Get any mails to my email which is suposed to reset my security question. Is it anyway to change the eMail it is sending the security question reset?

    Read this about how to change the security questions: http://support.apple.com/kb/HT5312
    If you can't use these procedures because you don't have a rescue email address you will have to contact Apple. See http://support.apple.com/kb/HT5699
    You can also call your country number from http://support.apple.com/kb/HE57 and ask to speak with Account Security.
    You can also go to the ExpressLane at https://expresslane.apple.com and then iTunes > iTunes Store > Password and Security Questions and fill out the form.

  • Dear apple I forgot my security question and rescue email what should I do?

    Dear apple I forgot my security questions and my rescue email what should I do?

    See Kappy’s great User Tips.
    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities
    https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions
    http://support.apple.com/kb/HT5312
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us http://www.apple.com/emea/support/itunes/contact.html
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service http://support.apple.com/kb/HE57
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
     Cheers, Tom

  • HT5312 I didn't receive security questions reset from Apple to my rescue email. Apple can't reach me at my mobile phone...... Help needed please! Thank you in advance!

    I have entered a country code with my mobile number. Apple said they have tried to reach me but fail twice. My mobile phone doesn't ring at that time scheduled by Apple.
    How can I change my rescue email address?

    It's not supposed to; an alternate email isn't the same as a rescue email. Click here, phone Apple, and ask for the Account Security team.
    (87548)

  • I asked reset secret question, but I did not receive a message on my email

    I asked reset secret question, but I did not receive a message on my email
    what can i do right now??

    If the email hasn't arrived after a few hours and isn't in a spam filter, you need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
    They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
    (108393)

  • Forgot security questions and recovery email HELP

    I have forgot my answers to my security questions and my email what should I do now?

    You need to contact Apple to get the questions reset. Click here, phone them, and ask for the Account Security team, or fill out and submit this form.
    (95451)

  • Ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset.

    ok i have been trying to download albums, songs, apps, etc. and my itunes keeps asking me for the security question and for the life of me i cant remember the answers. I dont know what the email is that receives the question reset. is there anything i can do to fix this or am i screwed?

    If you have music that was purchased on different iTunes accounts than the one you use, then you must provide the password, otherwise the tunes are not considered yours.  You can turn off iCloud and just use the usual USB sync method.  But I wonder whether you'll have the same problem?

  • I did not receive email of security question reset

    Hi.
    I recently bought an iPad Air 2 64gb 4g. I wanted to purchase new app when it asked to authorize my apple ID for the first time on this device, and by answering my security questions. I've forgotten the answers so I used the link in my account management page to be sent the reset info to my alternative email. When I clicked the link it said the email was sent successfully and I should follow the steps it would say.
    The problem is no email comes to me even after two days and several attempts with sign out/in in between.
    My alternative email has nothing in spam folder.
    My alternative email receives all emails I tested.
    I changed my alternative email in my account successfully but that link of reset email under security question boxes still shows my previous alternative email as for the address to be used.
    I was able to change every other detail of my account.
    My Questions are:
    1. Why apple is not sending me the email even after noticing it as successful?
    2. Why although I changed the alternative email, there is still my previous one shown as the destination for reset email? So how can I change the destination shown in the link of security questions reset inquiry?
    Thanks in advance

    The reset email should have been sent to your rescue email address, alternate email addresses are different and not used for account security - is it your rescue email account that you've checked, or just your alternate email address ?
    You won't be able to view and/or change your rescue email address until you can answer your questions, if the email isn't there then you will have to contact Support in your country to get the questions reset.
    Contacting Apple about account security : Contact Apple for help with Apple ID account security
    If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
    When they've been reset you can then view and/or change your rescue email address for potential future use (you won't be able to set it to be the same as any other email address on the account) : Manage your Apple ID primary, rescue, alternate, and notification email addresses
    Or if it's available in your country you could change to 2-step verification : Frequently asked questions about two-step verification for Apple ID

  • HT5312 When I request a security question reset I do not receive an email to reset them, AT ALL. Why?

    When I request a security question reset, I do not receive an email to do so. Why?
    I have requested it many time at many different times and I have not received a single email to reset the security questions.

    We are fellow users here on these user-to-user forums, we won't know why. You've checked the spam folder on your rescue email account as well as the inbox ? If it's not there either then you will need to contact iTunes Support / Apple in your country to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699

  • Im am trying to send the reset information for my apple security question to my email, they are not be received and it says it is sending it to a email that starts with c

    Im am trying to send the reset information for my apple security question to my email, they are not be received and it says it is sending it to a email that starts with c

    That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/

  • I need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do

    i need to reset security question but the email that was saved for changing the password and security question is blocked , what can i do?
    i purchased my account but i cant use that because apple ask me about security question and i forgot the correct answer

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a valid rescue email address, then use this procedure:
             Rescue email address and how to reset Apple ID security questions.
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
    Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                             Apple ID- All about Apple ID security questions.

  • I have forgotten the answers to my security questions. The emails apple is sending to reset this is not reaching me. I want to change my password. how do I go about it?

    I want to change my password. how do I go about it? I have forgotten the answers to my security questions. The emails apple is sending to reset this is not reaching me.

    Hi ...
    Check your junk mail folder just in case.
    If it's not there, contact Apple for assistance with your security questions > Contacting Apple for support and service

  • The e-mail on the security question reset is not vaild. So I can not retreive my reset. What shall I do?

    The e-mail on the security question reset is not vaild. So I can not retreive my reset. What shall I do?

    You need to ask Apple to reset your security questions. To do this, click here and pick a method; if that page doesn't list one for your country or you're unable to call, fill out and submit this form.
    (116211)

  • Hi ,, I need to reset my security question but the email that I should reserve the reset link has changed , and i don't know it ,, what can I do ????.

    Hi ,, I need to reset my security question but the email that I should reserve the reset link has changed , and i don't know it ,, what can I do ????.

    If you still have problem, call Apple to help reset your Security Question.
    http://support.apple.com/kb/HT5699

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