Not receiving texts/calls when on WiFi

As soon as I switch to mobile data my texts come through and I can receive calls again. Tried googling but I haven't found anyone with this problem for this particular phone, and the solutions they found for their phone don't work for me. It's really frustrating as my 3G is incredibly slow. Does anyone else have this problem? I'm with Virgin Mobile (SIM only).

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
That sounds really strange. I would suggest that you first of all try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
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My new IPhone 6 will not receive a call from my wife's phone

I have a new IPhone 6. It will receive and ring all calls except from my wife's IPhone 5?
Her number is not blocked.
Any help?

Can your wife make phone calls to others? If her number is not blocked on your device, there is no reason you should not receive a call from her, unless she cannot make calls to others. A block would be the only reason you should not receive a call. Check with your carrier to make sure there is no restriction on their end.

SCH-U450 Intensity not receiving texts/ calls from 1 contact

Hello,
I have an SCH-U450 Intensity by Samsung. It is three years old. I have a friend who has T-mobile and lives/works in Manhattan/Bridgeport, CT. We always have issues receiving/sending texts and calling each other. I am trying to troubleshoot why. I think it is on my end because when I use Google Chat to send texts / call, it seems to work better (call quality wise, my contact receiving my texts, etc.).
I am considering buying a new phone. I do not want to do the free upgrade I am eligible for because if it is indeed the service and not the phone, I do not want to extend my family plan another 2 years. My priorities are signal strength and call quality. Could anyone recommend one? I'd appreciate any feedback.
Thank you!
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Initially it sounds like something with your backup data caused the issue with your new device but if you restored your device again without using the backup and the issue still exists it wouldn't appear to be the issue at all. Since the problem seems to only be with one person are you sure it's not an issue on their end and with their network that is stopping you from receiving the messages? Have you tried *228 option 2 to see if that helps?

Not receiving texts/calls from some iPhone users

What is the fix for if your phone suddenly stops receiving calls/texts from some iPhone users? This started happening on my phone right before a system update and is continuing to happen. (Or rather, not happen.) Thanks in advance.

Thanks for responding. I was able to receive email. I guess the problem was that it was just over 2 years old. Really loved that phone until that started happening. Trying out an iPhone now but would have liked to make that phone last longer. :/

Not receiving video calls when not on Skype

This Topic has been Moved for correct placement

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
That sounds really strange. I would suggest that you first of all try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
What are your thoughts about this forum? Let us know by doing this short survey.

Nokia 5800 not receiving texts problem!

Hi guys Bought the Nokia 5800 about 2 weeks ago and all has been fine with it until recently.....
Ive done no modifications of upgrades or played about with any of the settings..
But now for some reason im not receiving text messages when they are sent??
The only way I can get them is by either sending one, turning my phone off then back on or by going into message settings and selecting view sim messages then the message will pop up....
But I have to do this everytime which is quite annoying! I can do everything else fine....send messages, ring people receive calls etc.
Ive rang vodaphone and 5 times they have fobbed me off with different things to try and none have worked....Ive tried the hard reset and still nothing!
Is anybody else having this problem, or does anyone know a solution to fix it?
Thanks

I haved the same problem and I think I solved it, and it works (right now and hopefully also in future).
I have 5800XM with latest firmware upgrade - V30.0.011
THIS IS NOT NEEDED BUT USEFULL
Connect your phone (with phone battery loaded on full) to PC. Make backup of your phone data. Menu START, Nokia, Nokia Ovi, Content Copier
If you have V20 or V21... *#0000# - select this combination as a phone number to check what version do you have. If you have V20 you can update firmware to V21 via NSU (Nokia Software Updater). All international language versions beside English are corrupt (last week I checked, maybe something changed) so better use English version because it's always latest, fresh etc. ALWAYS read what NSU talk to you on the screen.
If you have already V21, update to V30 you can do only from phone. You must have access to stable WIFI connection (because file to download is something like 5MB size) and phone battery loaded on full. I'm using Polish language so I don't know how it's named in English but... Press middle button twice, go to Preferences, go to Phone and find icon with arrow ("Phone management" or something like that) then phone icon with arrow straight down - this is responsible for firmware update.
THIS IS IMPORTANT IF YOU ARE AFTER FIRMWARE UPDATE (OR IF YOU HAVE BASIC FIRMARE VERSION) AND DON'T GET NEW MESSAGE INDICATION AND/OR NEW SMS SOUND INDICATION
Press middle button twice, go to Preferences, go to Phone and find icon with arrow - "Phone management" or something like that, then pure phone icon - "Factory settings" or something like that. Some window arrive, click OK. This is not hardcore format, you don't loose anything.
After this operation you will have "clean screen" like straight from factory, so if you haved before little "tuned" screen and overall phone (added phonebook contacts from SIM card, selected wallpaper, different profile etc.)... you know what to do - tune it again. ;PP
I tested it. On different profiles (General, Outside - one hella loud profile on 5800 speakers, better don't use it rooms where silent is needed xD), with upcoming sms when screen was active, with upcoming sms when screen was locked - indication works with the sound!
Turning on/off phone registry logging (incoming/outgoing connections, sms etc.) got nothing to do with solving this problem.
Have hope it helps someone... This is for 5800 but what I see also other Nokia models have the same problem so maybe other users find this post usefull too.
Greetings from Poland
Marcin
NOKIA IN USE: N8

FXO not receiving the call

Hello,
I'm using a 1760 router with 1 FWO port, and a PVDM of 256.
The FXO ports are connected to a PABX with 4 extensions. And three of them are working correctly. The fourth one is not receiving any call when using the extension. And when conncting the PABX directly to an analog phone, it receives the call.
What can be the problem ?
To be clearer, only one port is not receiving the call, and sometimes the same port works with another extension.
Any suggestion ?
Regards,
Omar

Omar,
I don't think so. In case you are using PVDM-256K-4 then you can use 4 lines of G.729a Medium Complexity. Would you please test making a call to that port? Does it work? To make sure that the 4th can work correctly.
This is a useful link.
http://www.cisco.com/en/US/products/hw/routers/ps221/products_tech_note09186a00800c3399.shtml
Toshi

I have been having issues with not receiving texts and voicemails daily, for a few months now. If I turn the phone completely off, when I turn it back on the messages will flood in from hours before. I can't be continually turning off my phone in case som

I have been having issues with not receiving texts and voicemails daily, for a few months now. If I turn the phone completely off, when I turn it back on the messages will flood in from hours before. I can't be continually turning off my phone in case someone left me a message. How do I resolve this issue?

Wifi: my Cell phone will remember 10 wifi connections. So delete any you don't use often and your home wifi and try to enter home wifi again.
if it still won't connect to home wifi, call your internet provider for help. You may need a newer router or different settings Or upgraded service. Your phone seeks the best connection and will refuse lesser connections.
last resort. Backup the phone. Do a full reset, then restore as new with the backup.
if still not fixed, go back to apple and insist on repair or replacement.
HOWEVER. voicemail is not a wifi issue, it's a carrier function, which is why the SIM card is a suspect.

I can call my iphone from my imac but the accept screen disappears when receiving a call to my imac, therefore I can not receive a call placed to my imac,, help!

I can call my iphone from my imac but the accept screen disappears when receiving a call to my imac, therefore I can not receive a call placed to my imac,, help!

Hi,
I also have a similar issue since upgrading from the 4s to the 5s.
The issue I have is, issue number 2:" If I do receive a text message/iMessage notification, it disappears within 5-10 minutes before I can even check (no other notifications disappear)"
Which also consists of the same events in the last message from monicash "So for example, if i get a text while sleeping... i wake up in the morning to check my notifications and there is nothing there because it disappeared (even though there should be a notification there with my current settings that are ON)."

IPhone 4 not receiving texts off wifi

Not sure what is going on with texts (specifically iMessages from other peoples' iDevices) not getting to me sent as iMessages, nor texts until my phone is back at home and on wifi? I thought iMessages were supposed to work over cellular data as well?
I've tried figuring this one out from the troubleshooting guides. My phone is set up to send and receive iMessages as well as SMS at my phone number. I can send texts even if I completely turn iMessages off. It's just not receiving texts from people that are on wifi, when I'm off of it... until I get on it, by which time it's usually too late, and I get angry reprimands. Don't feel like getting fired over something like this, just because my phone is messing up and my boss can't get a hold of me...

Hi there petra1685,
You may find the troubleshooting steps in the article below helpful.
iOS: Troubleshooting Messages
http://support.apple.com/kb/ts2755
-Griff W.

Can't access contacts, not receiving texts, not all calls come through....

I downloaded the required update to my Motorola Droid Bionic this morning. Ever since I can't get into my contacts. For over 8 hours when I click on the contacts icon, I see a message: "Contact list is being updated." I am not receiving text messages and only occasionally do I receive incoming phone calls. I can call out however. Most of my emails aren't coming through either. I've tried turning off and removing the battery. Any suggestions? Thanks.

Not sure why you started a duplicate thread to this one:
https://community.verizonwireless.com/message/954772#954772
At any rate ... you might try a system cache clear:
Power down phone
Hold volume up/down & power simultaneously until you see the Boot Mode Selection Menu
Use volume down to navigate to 'Recovery', use volume up to select
Should see screen with triangle and exclamation point next to an Android
Press volume up/down simultaneously to go into system recovery
Use volume rocker to navigate to 'wipe cache' and use power button to select
Once finished, use volume rocker to navigate to 'reboot system now' and use power button to select

I got problem when trying to contact my iphone 4 using facetime,it did ringing,but my iphone 4 did not receive that call as if nothing happen.But,when the call ended,that call appeared in the missed call list.fyi both are connected to internet.

i got problem when trying to call my iphone 4 using facetime with my Macbook Pro 13',it did ringing,but my iphone 4 did not receive that call as if nothing happen.But,when the call ended,that call appeared in the missed call list.fyi both are connected to internet.Help!! thank you in advance

i got problem when trying to call my iphone 4 using facetime with my Macbook Pro 13',it did ringing,but my iphone 4 did not receive that call as if nothing happen.But,when the call ended,that call appeared in the missed call list.fyi both are connected to internet.Help!! thank you in advance

My IPhone's volume is not working. I have checked and tried everything. When I use my headset I can hear when phone rings or receive text msg when I pull the jack out I have no sound on anything

My IPhone's volume is not working. I have checked and tried everything. When I use my headset I can hear when phone rings or receive text msg when I pull the jack out I have no sound on anything

I had this problem with my 4s a couple of times when I'd taken the headphones out and it hasn't registered it. My solution was easy, all I had to do was turn the phone off and then on again.
Although I'm sure you've already tried this its a sometimes forgotten and very easy solution to a lot of problems. I hope you find out what's wrong.

I have a new IPhone5c and do not receive texts or calls from my daughter's phone. We did not have this problem with my old Envy Touch. Verizon is our provider. Can you troubleshoot?

I have a new IPhone5c and do not receive texts or calls sent from my daughter's phone; I'll call this phone 2. We did not have this problem with my old Envy Touch. Verizon is our provider. Can you troubleshoot? My other daughter has a new IPhone5c too. She receives calls and texts from sent from phone 2. Any tips for remedying this problem?
Thank you.

Turn off iMessage in your phones settings. Apple devices can only use iMessage to other Apple devices.
Turning off iMessage will allow the messages to go as regular text messages.

I am not receiving text when they are sent to my phone number , I do receive them when they are se to my email address . Any thoughts

I am not receiving text when they are sent to my phone number , I do receive them when they are se to my email address . Any thoughts

Alll I can say is try to reset your iphone like, taking out the sims card. ALso try loging out of your Facetime and your email on your phone, telll me if that works, and did you try connecting Apple Support Team?

Not receiving texts/calls when on WiFi

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