Not receiving texts from a Sprint phone

This has been happening for a little while now, but whenever I text my friend who has a sprint phone I'll randomly stop receiving their text messages. They receive all of my messages, but they'll answer me back I won't get it. I've tried resetting my phone but that hasn't solved anything. Is there any other way I can fix this or should I just bring it back to a Verizon store?

Carrado246,
I definitely understand how important it is to receive all of your text messages. I would like to ask a few questions to begin assisting you. Do you notice that you are experiencing this with any other person? If so, what carrier are they with? Does your Sprint friend state that other people mention this is happening as well or just with you? If the scenario has not come up is there a way for you to test messages with other people to draw any trends? What we are looking for is a common denominator to address the root cause. As you answer these questions if it root cause points to your phone only then we can proceed with troubleshooting your device. If it points to your friend's phone please advise him/her to contact their carrier for further troubleshooting. Please let me know if you need additional assistance. Thank you.

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>>Personal information removed to comply with the Verizon Wireless Terms of Service . Personal information such as full names and phone numbers should be shared with Verizon reps via Direct Message (How To: Direct Message), not posted on this public forum<<
Message was edited by: Verizon Moderator

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>>Personal information removed to comply with the Verizon Wireless Terms of Service . Personal information such as full names and phone numbers should be shared with Verizon reps via Direct Message (How To: Direct Message), not posted on this public forum<<
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Not receiving texts from a Sprint phone

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