Not receiving the 486 message from CUCM to Genesys via SIP trunk.

I have setup where Genesys is used along with CUCM 9.1
Below is the snapshot how it will look for call flow.
PRI----V.G----CUCM---SIP trunk (created in CUCM)-----Geneys server.
Query here is for outbound call from SIP softphone to PSTN, where if the PSTN user cancel the call.
the SIP phone is still assuming the call is continuing and after 40 sec its getting disconnected.
after looking in to the sip traces... it looks like that SIP trunk from cucm is not sending the user busy message 486....
(checked in V.G and its giving user busy)...but in the CUCM its not getting sent to the genesys...
After some time in genesys server itself send the 480 Temporarily Not Available message...
I assume I should get the 486 message from CUCM to genesys when the PSTN party disconnect the call without answering.
Please assist.

From logs what i can see is after one min call legs stops transmitting and receiving packets.
You certainly need to check this Genesys support for this behavior , as far as I know there is no problem either with the CUCM or with VG.
1477 : 1515 22820290ms.1 +0 pid:0 Originate connecting
dur 00:01:15 tx:3765/602400 rx:3387/541760
IP 10.129.0.45:32596 SRTP: off rtt:0ms pl:67720/140ms lost:0/1/0 delay:55/55/65ms g711ulaw TextRelay: off
1477 : 1514 22820290ms.2 +0 pid:0 Originate active
dur 00:01:16 tx:3387/568856 rx:3838/614080
Tele 0/3/0:15 (1514) [0/3/0.31] tx:76760/76760/0ms g711ulaw noise:-68 acom:3 i/0:-64/-62 dBm
1477 : 1515 22820290ms.1 +0 pid:0 Originate connecting
dur 00:01:26 tx:4330/692800 rx:3387/541760
IP 10.129.0.45:32596 SRTP: off rtt:0ms pl:67720/140ms lost:0/1/0 delay:55/55/65ms g711ulaw TextRelay: off
1477 : 1514 22820290ms.2 +0 pid:0 Originate active
dur 00:01:30 tx:3387/568856 rx:4515/722400
Tele 0/3/0:15 (1514) [0/3/0.31] tx:90290/90290/0ms g711ulaw noise:-68 acom:3 i/0:-67/-61 dBm
Rate all the helpful post.
Thanks
Manish

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