Not receiving video calls when not on Skype

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Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
That sounds really strange. I would suggest that you first of all try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:
http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
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Similar Messages

  • Can receive video calls but when I try to call som...

    As I said in the subject line, I can receive video calls with no problem. But when I try to call somebody, I eiither get a "failed call"  or a "not on line."  Yes I know the person must be on line, but what's with the failed call?  Somebody please help.

    Sounds like a Text Free issue. Contact their support.
    Basic troubleshooting steps  
    17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
    Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

  • Does it cost money to receive video calls

    Hi There, I want to know if it costs money to receive video calls from other skype users? as I have an important call in two days and I need to know if I have to pay to receive a call via skype? I will be using my computer on my home wifi network. Thank you
    Solved!
    Go to Solution.

    you will not be charged for receiving video calls (the same goes for initiating one-on-one video calls).  Unless your ISP charges it's users for incoming traffic.
    IF YOU FOUND OUR POST USEFUL THEN PLEASE GIVE "KUDOS". IF IT HELPED TO FIX YOUR ISSUE PLEASE MARK IT AS A "SOLUTION" TO HELP OTHERS. THANKS!
    ALTERNATIVE SKYPE DOWNLOAD LINKS | HOW TO RECORD SKYPE VIDEO CALLS | HOW TO HANDLE SUSPICIOS CALLS AND MESSAGES
    SEE MORE TIPS, TRICKS, TUTORIALS AND UPDATES in
    | skypefordummies.blogspot.com | 

  • Ipod touch won't ring receiving FaceTime call when in standby

    I am trying to FaceTime one touch from another. If the one receiving the 'call' is in standby it will not ring. If I take it out of standby or disable locking then it rings normally. I am assuming this is because it loses the wifi connection when sleeping? Is there a way to keep it connected? Is there a way to receive FaceTime calls when in standby mode?

    mjl4321 wrote:
    I am trying to FaceTime one touch from another. If the one receiving the 'call' is in standby it will not ring. If I take it out of standby or disable locking then it rings normally. I am assuming this is because it loses the wifi connection when sleeping? Is there a way to keep it connected? Is there a way to receive FaceTime calls when in standby mode?
    Welcome to Discussions, mjl4321
    My iPod touch rings and displays the incoming FaceTime screen from sleep. Yours should, too.
    Here are some things you can consider:
    • If you are using both on the same LAN, try moving one to another wi-fi location. Some users report problems when using more than one FaceTime device simultaneously on the same LAN.
    • If you have multiple devices on your network, check with your ISP for this possibility:
        http://support.apple.com/kb/HT2460
    • Might you merely not be hearing the call? I changed my ringtone to a louder sound and turned the ringer volume to maximum so my partially deaf ears could hear the call if I happened not to be looking directly at my iPod when a FaceTime request was received.
    • Do you have a solid wi-fi connection with minimal interference? I occasionally need to refresh my wi-fi connection. In my case, I think this is due to interference from my nearby neighbors, but interference can be caused by portable phones, microwave ovens, and a variety of other electrical sources:
        http://support.apple.com/kb/HT1365
    To refresh, turn Settings > Airplane Mode ON and then immediately back OFF.
    Of course, if you lose wi-fi while your iPod is sleeping, you will not know when you need to reset. However, if connected apps ever stop working while you are using them, this may be your problem during sleep, too. You can try the suggestions in the link above to see if you can eliminate the problem.
    • If nothing works for you, ask your retailer or Apple Authorized Service Provider to check whether your iPod may need service.
    BTW, your posted system info shows "new ipod touch  iOS 4". If this is correct, you should update to iOS 4.1. If it is wrong, you can correct the info in the "My Settings" link in the upper right part of the page whenever you are logged into Discussions.
    Message was edited by: EZ Jim
    Mac Pro Quad Core (Early 2009) 2.93Ghz Mac OS X (10.6.4); MacBook Pro (13 inch, Mid 2009) 2.26GHz (10.6.4)
    LED Cinema Display; G4 PowerBook 1.67GHz (10.4.11); iBookSE 366MHz (10.3.9); External iSight; iPod touch 4.1

  • Video Calling when logged in at multiple locations

    Hi Everyone.  Thank you in advance for your help.  I have a question regarding video calling when you are logged in at multiple locations.  If I am logged into Skype at home and at work, and I participate in a video call at work, does the video call display at both locations, or just the location where I accepted it?  Is there any indication at the other location that I am participating in a video call?  Thanks!

    Is one version iChat 2.x ?
    If so then the answer is No.
    If both are iChat 3 try changing the setting when the other computer is Off. This maybe difficult but maybe the weekend would be the time to log out of the Work one first and then on Monday turn the Home one Off.
    9:10 PM Friday; August 24, 2007

  • Skype Charges for Received Video Calls

    Under Skype's current payment plan policy is there a charge to a Skype receiver of a video call?

    Just wanted to post a more current reply. After spending some time today in online chat with VZ support, and having the rep tell me that incoming international calls ARE charged for roaming, and me persisting to get the correct answer ... she checked with global support and DID confirm Grothka's answer: that is, if the VZ customer is in the US and receives an international call, they are ONLY charged minutes; no additional fees.

  • Video call when I log in at two different computer...

    Hello!
    I am wondering what would happen if I am making a video call while logging in at two different computers. Will both computer show the pictures and have the sound? Thanks!

    Hi, pixie12,
    No, they will not -- you can place your video call from one computer or the other.  The same would apply for an audio call.  If you really had to do this, the work-around is you would have to set up another Skype account and conference your two accounts with the participant with whom you are speaking with.
    Instant messages will syncronize accross different computers and devices, but likewise you could not start a sentence on one computer, finish it on another, and press the Send key. 
    Kind regards,
    Elaine
    Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
    Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

  • Apple technical support india isnt connecting, no one is receiving the call when calling 1800 425 0744

    I am Chetan and trying to reach apple technical support in india but it is not connecting, phone is only ringing and no one is receiveing the call.
    The number is 1800 425 0744
    Please do the action at the earliest.

    Please be aware that you are not communicating with Apple when you post in these forums. The only people who will reply to your posts are your fellow users.
    Regards.

  • Not receiving texts/calls when on WiFi

    As soon as I switch to mobile data my texts come through and I can receive calls again. Tried googling but I haven't found anyone with this problem for this particular phone, and the solutions they found for their phone don't work for me. It's really frustrating as my 3G is incredibly slow. Does anyone else have this problem? I'm with Virgin Mobile (SIM only).

    Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
    That sounds really strange. I would suggest that you first of all try to boot your phone into safe mode to see if the problem may be related to any 3rd party app that you have installed in your phone:
    http://talk.sonymobile.com/t5/FAQ/How-to-boot-your-phone-into-safe-mode/m-p/348008#U348008
    What are your thoughts about this forum? Let us know by doing this short survey.

  • IPhone 3G OS 3.0 (not able to start / receive phone calls)

    Since I've updated to iPhone OS 3.0 I can't make phone calls via the "normal" cellular network. When my iPhone is on the 3G network everything works fine.
    When my iPhone is on the "normal" cellular network with full signal and I try to make a phone call I get the "call failed" message after 10 to 20 seconds.
    When the iPhone shows it's connected to my provider via the "normal" cellular network and people try to call me they reach the voice mail
    Sometimes I can make a phone call via the "normal" cellular network and then after a couple of minutes the connection got lost and I get the "call failed" message.
    Sometimes I can make a phone call via the "normal" cellular network and then after a couple of minutes I can hear the other side of the connection but they can't hear me anymore.
    Sometimes I can make a phone call via the "normal" cellular network and then after a couple of minutes the other side hears my voice "scrambled" and the connection gets lost.
    And again, when my iPhone is on the 3G network everything works fine!
    With iPhone OS 2.2.1 everything worked fine but after the update to iPhone OS 3.0 the problems started
    I tried to restore the phone now for a couple of times without restoring the backup but nothing seems the solve this issue. I tried with different SIM cards (iPhone is sim-lock free, Belgium iPhone) but all with the same issues. At this time I don't use the iPhone anymore and switched back to my old phone "Sony Ericsson K750i" because otherwise I want be able to receive phone calls when I'm in a area where there isn't any 3G network available.
    Apple please fix this issue, I've got my iPhone for the "Phone" part, not the "i" part.

    I have exactly the same problem with my Q-Three and 3GS 3.0. I haven't found a solution. Motorola bluetooth works fine. Previously used the Q-Three with a Samsung T919 without issue. Looks like a compatibility issue. Lots of problems posted in the blogs with iPhone and Bluetooth... If you figured it out, please let me know. Thanks.

  • FXO not receiving the call

    Hello,
    I'm using a 1760 router with 1 FWO port, and a PVDM of 256.
    The FXO ports are connected to a PABX with 4 extensions. And three of them are working correctly. The fourth one is not receiving any call when using the extension. And when conncting the PABX directly to an analog phone, it receives the call.
    What can be the problem ?
    To be clearer, only one port is not receiving the call, and sometimes the same port works with another extension.
    Any suggestion ?
    Regards,
    Omar

    Omar,
    I don't think so. In case you are using PVDM-256K-4 then you can use 4 lines of G.729a Medium Complexity. Would you please test making a call to that port? Does it work? To make sure that the 4th can work correctly.
    This is a useful link.
    http://www.cisco.com/en/US/products/hw/routers/ps221/products_tech_note09186a00800c3399.shtml
    Toshi

  • Skype Premium after Free Group Video Calls

    The short version of it: Either
    Good Decision, now refund your loyal paying customers; or
    Poor Decision, it should remain a pay-only product.
    Which one is it going to be?
    The long version of it:
    Okay, Skype, I think there will be a flood of people coming in here and also people flooding the e-mails and live chats of the support team. So since it looks like nobody is going to put it up for talks, I guess I'm going to do it - what's going to happen to us who paid for a month... a few months... or even, like myself, a year of Skype Premium? Are we getting pro-rated refunds? 
    I know there will be someone from the Skype team that will redirect everyone to the "Refunds are eligible for those who haven't used the service yet" support article, but what about those who already paid and are now publicly notified that the core feature of Skype Premium, Group Video Calling, is now free? I've shelled out on almost $500 of Skype Premium gifts to my friends (over $100 of it to myself), each for a year of Skype Premium. What does that mean for us? What does that mean for you if you did something similar... or just had a year of service for one?
    Be advised, folks, I see nothing that says that when Skype Premium is discontinued, no refunds will be offered. This means the Skype team can do as they will. If they do the wrong thing, however, then maybe their competitor (and I'm talking about the big, blue G) might have more worth in the end. 
    Don't disappoint your customers, Skype.
    Are you affected by this change? How muc hdid you pay for Skype Premium and what's your length of subscription? Is it still going to be active the next month and probably the month after? Let's all let the Skype team know what's going on and how we feel about it.
    -- Warmest Regards,
    A loyal, paying Skype customer.
    I.T. Professional
    Virtualisation Solutions (VCA-DCV - VMware)
    Donating time to help you here with your Skype needs.
    If I've answered your question, feel free to "Kudo" me!
    Solved!
    Go to Solution.

    Summary: Skype eventually refunded my money into my bank account, after an ordeal though!
    Initially, Skype had given me pro-rated Skype credit on 9-May  from 1-May to the year on. But I don't use Skype credit at all, so there wasn't much I could have done with it. The only reason I had premium was to make group video calls.
    I contacted Skype and the Customer Service Executive (CSE) told me that since it has been more than 14 days from the transaction date, a refund could not be made. I had to explain that that credit was useless to me, I had not received a notification of such a transfer and if I should onsider my £20 donated to Skype. I was told that, "... because you are a loyal customer, we'll refund the money into your bank account and it will reach you within 3 - 5 business days"
    I left a really nice feedback for that CSE, since I was satisfied. But, then I received an email saying that as the amount of $20 (note the currency mixup), had already been added to my Skype credit, there was no monetory refund needed. My head blew up!! This was not only deceiving but also a company backing out on its word.
    Following that, I contacted Skype again. Re-iterated the entire scenario and mentioned how the first CSE had lied to me. After almost 30 mins of debating, I got the same "loyal customer" dialog and a confirmation of refund (again). But this time I was skeptic and the feedback wasn't equally good.
    After 3 days I got the money in my account.

  • Phone Volume buttons doesn't work when you receive a call while listening to music

    It is surprising to see such a silly and annoying bug. I was listening to music at high volume. Then received a call when the phone was unlocked and on music player. Now the fun started. I cannot reduce the volume by the outside volume buttons where as the volume of voice stays same. Very annoying dis-pleasurable experience. Don't know if it is common on other iPhones but it happened consistently on iPhone6+.
    Workaround - If we lock the phone and use the volume buttons then it reduces and increases sound successfully.

    The point I am referring to is already when I picked the call the controls didn't switch to Phone App. The whole time Phone app is active on the screen volume is not reducing at all. Quirk of the system - there is no soft volume control on the phone app hence user has to use the Hardware side buttons only. When phone app is in focus and in control the volume controls should work. This is definitely a major bug.

  • Video calls on skype or any other program ?

    hi any chance of a video call program like skype working on the E7 ? in the making or not anytime soon ?

    Hi I am also disappointed with the E7. Even with 2 cameras it doesnt seem able to support video calls (at least on skype) I've never tried a videocall with a real phone call actually. However if you ever get a chance I would suggest the Nokia N900 (I had it for 1 year and a half): It supports skype video calls and its perfect!!!!  I used it all the time . Unfortunately it broke during my vacation and I sent it to the nokia care center but it couldnt be repaired so they gave me the nokia e7 in exchange. better than nothing but no comparison with the n900. If ur looking for skype video calls the NOKIA N900 is the way to go !!!!

  • Microsoft skype video call for nokia belle

    hi its normal nokia plus microsoft and nokia belle still didn´t get support for video call and the ios and android yes what can i thing about this?it is the big problem make that for nokia8 or where is the problem ? please can someone tell me more about this tanx

    I read an article in a blog site here : http://blog.gsmarena.com/skype-makes-its-way-to-no​kia-belle-sans-video-calling-for-now/  . hope skype will come up something good for nokia users.

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