Not receving emails via active sync unless outlook is running...

testing my iPhone 3GS, running iOS4.01, trying to get my emails from an Exchange 2007 server. Everything was working fine until I was migrated to Exchange 2007. The funny thing is, if we disable TrendMicro ScanMail I can get my emails with outlook closed. If ScanMail is running, and outlook is open, no emails.
We have a case open with TrendMicro, but no luck so far.
Anybody else run into this?
-Paul

I have this exact same issue!
I was on 2.0.1 running fine until late last week, noticed emails would not show up unless I had opened them in outlook. I thought I ran into a bug so I upgraded to 2.0.2. Now I can sync my email if outlook had them opened previously, but no calendar or contacts at all. I don't think my exchange admins will move me to another server, any other ideas?
I love my iphone but if these features don't work I can't use it. I would appreciate any ideas.

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Linking Multiple Resource Accounts via Active Sync

Ok guys/gals the scenario is... We have one idm account linked to accounts on one resource, and we want to be able to link them up via Active Sync...We don't care about the attributes, just want to make sure that if a another account for a user is created outside of IDM we can grab it and link it. So far, I've seen that the active sync process will see the new account, correlate it to a user, but it will not link the user...And outside of doing a custom Process Rule workflow, I'm not seeing any other way to get the accounts to link via active sync. Is what we are trying to do a reconciliation thing only? Have I missed something?

Yes. You can add a field to your ActiveSync form to do this: Here is an example with AD:
<?xml version="1.0" encoding="UTF-8"?>
<!DOCTYPE Configuration PUBLIC 'waveset.dtd' 'waveset.dtd'>
<Configuration name="Sample ActiveDirectory ActiveSync Form" wstype="UserForm">
     <Extension>
          <Form name="Sample ActiveDirectory ActiveSync Form">
               <Field name="processType">
                    <Default>
                         <s>NONE</s>
                    </Default>
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               <Field name="dispatcher">
                    <Expansion>
                         <cond>
                              <eq>
                                   <upcase>
                                        <ref>feedOp</ref>
                                   </upcase>
                                   <s>UPDATE</s>
                              </eq>
                              <block>
                                   <set name="update.selectAll">
                                        <s>false</s>
                                   </set>
                                   <dolist name="resObj">
                                        <ref>waveset.accounts</ref>
                                        <block>
                                             <set name="resName">
                                                  <get>
                                                       <split>
                                                            <ref>resObj</ref>
                                                            <s>:</s>
                                                       </split>
                                                       <i>1</i>
                                                  </get>
                                             </set>
                                             <set>
                                                  <concat>
                                                       <s>update.accounts[</s>
                                                       <ref>resName</ref>
                                                       <s>].selected</s>
                                                  </concat>
                                                  <s>false</s>
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                                             <cond>
                                                  <match>
                                                       <ref>resName</ref>
                                                       <ref>activeSync.resourceName</ref>
                                                  </match>
                                                  <cond>
                                                       <eq>
                                                            <ref>
                                                                 <concat>
                                                                      <s>waveset.accounts[</s>
                                                                      <ref>resName</ref>
                                                                      <s>].accountGUID</s>
                                                                 </concat>
                                                            </ref>
                                                            <ref>activeSync.objectGUID</ref>
                                                       </eq>
                                                       <set name="resourceName">
                                                            <ref>resName</ref>
                                                       </set>
                                                  </cond>
                                             </cond>
                                        </block>
                                   </dolist>
                                   <cond>
                                        <isnull>
                                             <ref>resourceName</ref>
                                        </isnull>
                                        <set name="processType">
                                             <s>LINK</s>
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                                        <set name="processType">
                                             <s>UPDATE</s>
                                        </set>
                                   </cond>
                              </block>
                         </cond>
                    </Expansion>
               </Field>
               <Field name="IAPI.cancel">
                    <Expansion>
                         <s>true</s>
                    </Expansion>
                    <Disable>
                         <eq>
                              <ref>processType</ref>
                              <s>LINK</s>
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               </Field>
               <Field name="doLinking">
                    <Expansion>
                         <block>
                              <append name="waveset.resources">
                                   <ref>activeSync.resourceName</ref>
                              </append>
                              <set>
                                   <concat>
                                        <s>waveset.accounts[</s>
                                        <ref>activeSync.resourceName</ref>
                                        <s>].accountId</s>
                                   </concat>
                                   <ref>activeSync.identity</ref>
                              </set>
                              <set>
                                   <concat>
                                        <s>waveset.accounts[</s>
                                        <ref>activeSync.resourceName</ref>
                                        <s>].sAMAccountName</s>
                                   </concat>
                                   <ref>
                                        <s>activeSync.sAMAccountName</s>
                                   </ref>
                              </set>
                              <set>
                                   <concat>
                                        <s>waveset.accounts[</s>
                                        <ref>activeSync.resourceName</ref>
                                        <s>].accountGUID</s>
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                                   <ref>activeSync.objectGUID</ref>
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                         </block>
                    </Expansion>
                    <Disable>
                         <neq>
                              <ref>processType</ref>
                              <s>LINK</s>
                         </neq>
                    </Disable>
               </Field>
          </Form>
     </Extension>
     <MemberObjectGroups>
          <ObjectRef type="ObjectGroup" id="#ID#Top" name="Top"/>
     </MemberObjectGroups>
</Configuration>

After accepting the carrier update yesterday my iPhone 5s will not receive emails via my work Exchange system.

After accepting the carrier update yesterday my iPhone 5s will not receive emails via my work Exchange system. I can send emails, but can not receive. I deleted my account and added it back with the directed provided by our Corporate IT, but I still can't receive emails. I've hard booted and soft booted my phone several times to no avail. What else can I do to help remedy this situation?

I don't have any other email accounts on my phone and I don't get any type of error message. It just says "Checking for Mail" and I receive nothing, so I know that it is accessing my work email system. I haven't made any changes to my account. I only accepted the message to update my carrier system.....I do have an appointment with the local Verizon store to see if they can help.
Just FYI, my Exchange email account still works on my iPad, so I'm pretty sure the settings are correct.

Calendar & Contacts do not Sync to iPhone via Active Sync

I've been trying to figure this out for 3 days now. I have searched all over this site and the Internet in general and nothing I have found has fixed the issue.
Basically, starting last week, my Push mail from Exchange started draining my battery from 100% - dead in about 8 - 10 hours. I turned off Push and my battery draining issues went away.
On Monday while searching the net for assistance with the battery draining issue I saw a suggestion to delete the account from the iPhone and re-add it. I did this and all h*ll broke loose.
Ever since adding the exchange server back in the following issues exist:
1. No contacts will sync over from my Outlook Mailbox.
2. No calendar entries will sync over from my Outlook Mailbox.
3. Only a handful of existing mail messages synced over after adding it (doesn't matter what I set my number days/months to save).
4. New mail seems to show up fine, but if I read it in Outlook it does not mark it as read on the iPhone and vice versa.
5. If I get a new invite for a meeting it adds it to my calendar on the iPhone but I dont' get any of the options to accept/decline.
I have tried everything I can think of an all of the suggestions that have been posted online. I've even gone as far as deleting/archiving EVERYTHING out of my mailbox, including contacts, calendar entries, tasks, all mail sent and received, you name it. Nothing I do gets Active Sync working the way it should.
I've added and removed the exchange account to/from my iPhone so many times I can practically do it blindfolded. I even restored my iPhone to factory defaults and then restored a backup I had from before the problems started occurring.
Other co-workers on the same Exchange server are not having these issues.
Any ideas from anyone? I'm trying to see if I can get some assistance from our Exchange team but I don't know what if any help I will get as this is not a supported device on our network.
One thing that I can't seem to do (probably the version of Exchange we are running) is get to the mobile devices section of the Outlook Web Access Client to delete the iPhone profile.
FWIW, this is an original iPhone running 2.2.

I have this exact same issue!
I was on 2.0.1 running fine until late last week, noticed emails would not show up unless I had opened them in outlook. I thought I ran into a bug so I upgraded to 2.0.2. Now I can sync my email if outlook had them opened previously, but no calendar or contacts at all. I don't think my exchange admins will move me to another server, any other ideas?
I love my iphone but if these features don't work I can't use it. I would appreciate any ideas.

Hotmail via Active Sync on iOS 5.1

Hi
I've just set up a hand-me-down 3GS for my wife. I have set up a work email account for her successfully through Microsoft Exchange and then tried to set up Hotmail through the predefined setting - which I believe means through Exchange or Active Sync - and initially it was fine. All the folders synced and the iPhone downloaded the messages.
However, since then, it won't download any new messages - it just sits and says it's checking but nothing happens. So I ended up deleting the account and re-installing it but now I just get an message saying "Cannot Get Mail - The Connection to the server failed".
No amount of deleting the account and re-installing it works. No problems accessing Hotmail via the web. And I managed to send a simple text email from the Mail App on this phone to my own iPhone successfully.
But I don't understand why it won't work now.
Does anyone have any ideas? I've trawled the internet but can't find an answer.
Thanks for any help.

I have been getting the same problem for a couple of days now on my 4S (iOS 5.1). Hotmail was working fine, now all of a sudden I get the "Cannot Get Mail - The Connection to the server failed" message.
Have tried to reset and restore the phone, delete items from my inbox, changed the sync days to no limit and anything else I have found suggested on the net. Still no luck.
If I delete my hotmail account from the iphone and add a different account (still hotmail) that works fine. If I then delete that and try to put mine back on there the problem comes straight back!!!
I am sure like you all, it is really starting to annoy me now!! Anyone got any ideas?? Apple HELP!!!!

Connect Exchange email without active sync just as I do on Mac mail on Mac book. Using OWA site.

I am trying to connect my exchange email to my iPhone without using active sync. I am able to connect it to the Mac mail program on my MacBook pro with out ay issues. Can this be done on the iPhone? Please instruct.

Hi,
I have a similar issue, just purchased Iphone4, can't get my enterprise emails because i get the typical "Unable to verify" message. My It guys (which are totally unfamiliar with Iphone because we are a blackberry-organisation ) tried to create an acoount on my iphone with no succes, afterwards they said that our email application is not compatible with iphone and that "we will upgrade it but don't know when".
After googeling (without understanding much ) i found that:
Active Sync is needed for Iphone to get emails, Active Sync works only with Microsoft Exchange SP2.
We have Microsoft Exchange 2003 RTM (6.5.6944.3) so no SP1, no SP2.
Is this the issue why we can't get it work? If yes, is there any other way to get my emails without this ActiveSync?
(we have OWA in case this is usefull).
Thanks a lot!

Iphone not receving emails from specific sender

Hi all,
not sure whether this is an iphone issue or email issue, but had to start somewhere.
I am using a mail.live (outlook) email account. I've notced that recently (since iOS update??) that I no longer receive emails on my iPhone from one particular sender.
If I log into same account via computer (PC or Mac) all the eamils from that sender are sitting in the inbox.
I still receive emails from other contacts that use the same email client server as the one that I'm having issues with.
Any ideas?
Cheers

I have junk folder disabled, and I even created a rule now that is supposed to redirect any mails from the sender to my inbox, but still no luck
By the way, the sender I'm not receiving emails from is called Jagex, a games company.

Email & Exchange Active-Sync

As far as I can tell, The Rezound does not support HTML emails on an Active-Sync account. If this, is not true what are the settings? If it is true, will there be an update to allow this?

you can try touchdown, my buddy has the rezound and he gets a lot of work email
idk about html but i'll ask

Exchange server with active sync in outlook for mac

I am currently using windows7 machine and installed outlook in it. The outlook is configured with exchange server2013 with active sync protocol. Everything works fine. Now, i planning to purchase a new mac book, and want to install office for mac 2011
in it. I want to know that, can i configure my exchange server2013 with active sync in that.

Outlook is not using ActiveSync, not Office for Mac uses it. Outlook is using MAPI (over HTTPs) to connect to Exchange Server, while ActiveSync is used only by mobile devices (such as smartphones and tablets) and by Windows Mail client. And for the Office
2011 for Mac, it uses EWS to connect to Exchange. I can confirm that it works fine.
Please mark as helpful if you find my contribution useful or as an answer if it does answer your question. That will encourage me - and others - to take time out to help you. Thank you! Damir

Apple ID is not an email: iPhone activation issue

I had problems activating my iPhone 4S yesterday. More specifically it would not let me use my appleID whihc is not an email address. I have an email address attached to it but the webpage does not seem to work when I tell it to make my email address and Apple ID one in the same. How can I get this to work. I only use my account that is not an email for all my purchases in the past. Compounding things is that I did at one point create an account with the same email address (of course as the apple ID) but I never use it. What can I do here? can I get the other accounts deleted? because my iPhone activated with the email address ID it says the account is not verified and I can't download apps. I was supposed to get an email to verify this account but it never arrived??? What is going on?

Can you sign with it into http://appleid.apple.com ? If so:
Firstly, if you have 'Find My iPhone/iPad/iMac' enabled on any of your devices, turn it off.
Create a new email address, for example at Yahoo or Gmail, or anywhere convenient (or you can use an existing address asa long as it has never been associated with an Apple ID).
Go to http://appleid.apple.com and click 'Manage your Apple ID'. Sign in with the current ID.
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Enter your new address and click 'Save changes'.
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I re-iterate: before you start, turn off 'Find My Mac' (or whatever) or you will need the services of Support.

Not no longer able to sync with Outlook

I recently upgraded to Windows 7 on my computers.
Ever since, I have not been able to sync on any of my computers with my storm.
An error message of "No available messages stores" comes up when trying to set up the sync parameters.
Does anyone know what this means and or is it a Windows 7 issue????
Many thanks for your help.

On your new computer, to what are syncing? Outlook?
Read this:
No available messages stores
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Notes Enable fails with Active Sync

We are using the Sun IdM 6.0. we using the oracle database table as a authoritative source.we have configured the Active sync to keep polling for any change in the "status" attribute in database table.
With the status attribute "0", it disables user on Lotus notes (resource).Which in turn passing the DenyGroups account attribute(access expire) to the resource.This is working sucessfully.
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Are they using the same user account?
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Am I missing how I can set a signature for my emails sent from my blackberry email for work with active sync? Seems like with the Torch, I did this on the device...
Please help...
Solved!
Go to Solution.

You do it on the device with the Z10.
Open your Hub
Touch the overflow three dots icon at lower right.
Settings
Email Accounts
Touch your email account
Scroll down to the signature setting.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

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yes they will
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No eMail and Calendar Sync on Outlook 2010 under Windows 8 with iTunes 11

Hey there,
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See image below.
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Greetings,
m-a-l-t-e

I've never used iCloud.
Is there an option in iTunes where to choose "select keeping contacts and calendar through iCloud"?
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Not receving emails via active sync unless outlook is running...

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