Not Receving Verification Code e-mails or Reset Account Password e-mails
Hello
I'm unable to login to my Best Buy account. When I try to login, I get the message "In order to protect your account, we need to verify your identity before you sign in. We have sent a verification code to your e-mail." Yet I do not receive the email. I also tried to do a password reset on my account several times, but I don't get that email either.
I tried to submit an e-mail support ticket, and was able to receive a confirmation and reply regarding the issue. In that e-mail they claimed they sent me a reset password e-mail, which I also didn't receive. I have gone through and checked spam, etc. If it is any help, that reference number is: {removed per forum guidelines}
I also even created a new best buy account to test with, and I was able to receive a reset password e-mail for that account. I tried to link it to My Rewards and it says it sent a confirmation e-mail to the other e-mail address (the one I'm having an issue with) for linking and I never received that e-mail.
I signed up for this forum using that same e-mail and received the confirmation e-mail with no issue.
Any help would be appreciated.
Darin
Good afternoon Darin, and welcome to the Best Buy forum,
You would think that logging into BestBuy.com to access your My Best Buy™ account would not be that difficult, so I can understand feeling frustrated at this point. From my experience, using an alternative email address will usually resolve the issue. If you have already setup a BestBuy.com account with a different email address, then I may just need to make sure your information is up-to-date so that you can link your My Best Buy™ account.
I will need some additional information from you before I can move forward, so I will be sending you a private message to gather the information I need. You can check your private messages by logging into the forum and clicking on the little yellow envelope icon located at the top of the page. I look forward to further speaking with you.
Thank you for posting and for being a My Best Buy™ member.
Derek|Social Media Specialist | Best Buy® Corporate
Private Message
Similar Messages
-
I keep recieving e-mails to reset my apple id password. I changed my password and still getting the e-mails to reset my password. What do I need to do to resolve?
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I'm trying to restore my iCloud back up on my new iPhone 5s and keep getting "could not sign in your apple Id or password is incorrect. I noticed that the Id it's showing is not my complete email address. I've reset my password 5 times. It accepts my password when I install as a new phone. How can I resolve this so I can restore my back up?
Hello jwpg,
Thank you for the details of the issue you are experiencing after restoring an iCloud backup. I recommend the following articles for an issue like this:
iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207
iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223
Thank you for using Apple Support Communities.
Best,
Sheila M. -
HT1911 the link in my e-mail to reset my password keeps saying there is an error.
the link in my e-mail to reset my password keeps saying there is an error.
error 3194
I can't update my phone and I AM using the latest update of Itunes AND have restarted computer and followed everything. I'm to the point of booking an app't with the genius bar because I'm finding apples instructions and this latest update to be a complete waste of time. -
Doesn't send me an e-mail to reset my password
I had made an Apple ID for my iPad, but when I tried to log into my Apple ID account in settings under iTunes&App Stores, it said that "Your Apple ID or password is incorrect". I repeatedly tried to log in, but it continued to inform me that it was incorrect. So then I clicked "Forgot Apple ID and Password?" in order to reset my password. However, when I chose "Email authentication" I waited and waited but an e-mail never came. I also tried this multiple times. So then after I decided to try and click "Answer security questions", but I never got to my questions because it told me that the birthdate I entered "did not match their records". Can someone help me with this problem?
Whew, so sorry to hear Jimmy.
Try Apple's Express Lane...
https://expresslane.apple.com/
If that doesn't work, call apple support, work your way upto Customer Relations.
Good Luck & eep us posted please. -
Cannot reset my password - e-mail doesn't come
Hi, I have been trying to reset my password, i believe i know the e-mail, when I try to do it, it says it sends the e-mail, but the e-mai never comes... it's not for this account, this is just a back-up...
https://support.skype.com/en/faq/FA34537/i-don-t-have-or-don-t-know-my-registered-email-address
I had to google a ton of info and when i finaly found it i was happy apprently the fill out form works but not the e-mail recover system. It made me very frustrated that everytime i get a skype update or something i get locked out and cannot reset my password.
Hope this works for you to -
Trouble Sending & Receiving Mail Through Exchange Account from Lion Mail
Mid-2011 MacBook Air, 1.7 GHz Intel Core i5, OS X 10.7.2.
I'm having trouble sending and recieving mail through my Exchange Server Mail account under Lion 10.7.2 on my MacBook Air. The MBA is new with a factory install of Lion. On my MBP the server settings were as follows:
Internal & External Server: red001.mail.microsoftonline.com
When I allow Mail to configure the server settings based on my company eMail ID & Password it sets it up as follows:
Internal Server: 10.32.16.62
External Server: autodiscover-red001.mail.microsoftonline.com
Part of the time this seems to work ok but frequently Mail cannot seem to connect to the Exchange Server to send/recieve. The internet connection is fine and I can send/recieve from my iCloud mail account with no problems.
I recently "upgraded" from mobileMe to iCloud, I do not seem to have any of these issues on my iPad2 or iPhone4, both of which are running iOS5.
Anyone have any ideas?This started happening with me a week ago. Don't know if it's connected to the latest update or not. I'm running 10.6.7. I can get Exchange mail (sometimes) on my iPhone 3GS, but it's stopped on my MBP and iPad2. Neither can I log onto the company's web mail site from home ("can't reach server" error message). Weird and very frustrating. IT guy at work says there is nothing wrong at his end.
-
Resetting account password or code
Hello. Please help. I am in a nightmare loop. Skype rejected my password on an account I have used for years.
1. Went through process to reset password
2. Received code via my working email address.
3. Code did not work and was rejected. Tried 4 times locked out for 24 hours
4. Have tried the above for 2 days same problem.
Have been forced to set up access just to get support. No numbers to call or help available... Can someone get me out of this hell...JonWharrad wrote:
Hello. Please help. I am in a nightmare loop. Skype rejected my password on an account I have used for years.
1. Went through process to reset password
2. Received code via my working email address.
3. Code did not work and was rejected. Tried 4 times locked out for 24 hours
4. Have tried the above for 2 days same problem.
Have been forced to set up access just to get support. No numbers to call or help available... Can someone get me out of this hell...If you are using your email address (Microsoft account) to sign in to Skype, the temporary code won't work. If you are using a Skype username to sign in and was unable to reset your password. Kindly fill-out the Account Recovery Form you'll need to answer some of the question in the form. After you sumbitted the form Skype customer Support will respond if you pass the verification within 24 - 48 hours. -
Mail forgets pop account passwords
If there's a problem on the pop3 server (e.g. server denies for some reason user's login / password), mail doesn't try to use the same login keychain entry any more, and even when the pop3 server becomes operational, Mail continues to ask for account password.
Greetings,
It sounds like the Keychain entry for that account password may be corrupted. Try opening Keychain Access > Passwords and scroll through the list until you find the one for the account in question and delete it.
Then restart Mail, enter the password when prompted and check the box to store it in the Keychain. With any luck, it will be accepted and won't ask you again. -
Mail loosing email accounts passwords everyday
The last few days Mail is asking for my email accounts passwords everyday. Meaning that I setup the passwords it works and the next day keeps asking for the email accounts passwords again. I use Gmail, iCloud and my personal email accounts based on my companies website domain name.
Any suggestions ? Is there a way to reset mail ?
Thanks in adavance.Hi there,
You should be able to set main passwords for all devices you're using in Settings / Internet Accounts
Also, when configuring your password in Mac Mail, be sure that the passwords are actually saved (after inserting password, change tab for example, and a save prompt should appear).
Hope it's helpful! Good luck! -
Not all mails from IMAP account downloaded to Mail
I use an IMAP email account from GMX together with Apple Mail.
After some investigation I noticed, that there is a different number of mails on the server and locally on my Mac.
The Mac has much less mails.
Digging deaper it appears, that there are duplicates on the server which are not synced - hopefully only duplicates.
How did a realize that?
1. number of mails shown in Apple Mail's Account Information is identical to the server information.
2. Selecting all folders and all mails shows a significant difference
Anybody experiencing the same behaviour?
How do I get the missing mails transfered to my Mac?
Thanks a lot in advance.
PS: OS X 10.8.2 with Mail 6.2I've run across this problem as well. I'm using a non GoDaddy IMAP account and under 10.8.2 some messages aren't appearing on the computer. They show correctly on the server and two different pre 10.8 computers.
What's odd is that if you select (cmd+a) all the messages and then go to View--≥Display Selected Messages Only, the number of messages and missing ones show up correctly.
I've duplicated this problem on two different 10.8.2 computer installations. Creating a fresh user account and adding the account results in the same behavior. Any ideas? I may try doing a fresh install from 10.8.0 and seeing if that resolves the problem. -
Choose Mail sending default account in the Mail app.
There should be a option of choosing the mail account from which i need to send the mail everytime a send the mail and it prompts. its not like that i have to choose the default mail sending account in the settings before hand and then if i need to send the mail from a different account i need to go to settings to edit it. there should be a option of choosing it everytime i send the mail in the Mail app.
Hi SubirMondal,
Thanks for visiting Apple Support Communities.
You can tap the From field in the Mail app to send your email from a different email account:
Send a message from a different account. Tap the From field to choose an account.
See the iOS 7 User Guide for more information:
http://help.apple.com/iphone/7/#/iph3caef30a
All the best,
Jeremy -
Apple mail rejects pop account password
suddenly and i think this is the first time it has happened on this account My Freeserve pop mail account needs the password entered.
BUT I entered it and I know it is correct. So why am I being asked for it again and again.
I think I need to do somethng in the keychain but as I can;t remember exactly what I don;t want to mess it up.
I need my mail as awaiting an important message.
thanks
I will try looking on the web for my message but that does not solve my problem.
Thanks
Shirleystrange it is now working. it took three attempts though.
-
Mail message settings or password incorrect, Mail message settings or password incorrect
I was getting mail fine then I get the message cannot get mail settings or password incorrect -- why?
Perhaps their server is down.
-
my phone is not updating with my new email and password, Is there sonthing I need to do with my phone to update my email and password with my apple ID
settings/ itunes and appe store
settings/ facetime
settings/ messages
settings/ icloud
u must sign out of old apple id and sign in with new one in those places
the icloud one will require u to have the password of the old apple id to be able to sign out
Maybe you are looking for
-
Running NI9213, NI9217, NI9205, NI9403 in a CDA9188
Hello, I have a CDAQ-9188 that has the modules NI 9213, NI 9217, NI 9205, and two of the NI 9403, and NI 9263. I am trying to write a CVI program to communicate with all of them, get data and diaplay the data. I am able to do that with the NI9205 as
-
when i try to get into my email on my iphone5 i et a window that says connection to sever failed. have nt had this problem since i d/l ios7. anyone have any ideas how to correct this problem
-
Opengl 3.2 on HP Pavilion dv4-2160us
Hello everyone, I'm desperatly trying to make this program work in my computer, but I've been unable to. Whenever I try to open said program, the following message comes up: "Please Instal the latest OpenGl drivers for your graphics card. (opengl 2.1
-
I have a 80gb ipod was my sisters she gave it to me when she went to school I can not get it to work at all i have tryed to reset it and every thing when i plug it in the screen flashes off and on with the apple thats all it does what is wrong with t
-
Hi all, I've just started a course at uni learning Java. On the Linux machines there it's easy importing a package - type import (name of package) then run the command javac with the classpath of the package. However, back at home this can't be done.