Not recieved my shipment

Question

Hello Sir/Madam,
I did not recieved my Oracle success kit yet, i gave exam on 30th April 2012 and passed successfully.
I checked my pearson vue account and address was correct, any ways I have added some more info to the address now.
I already raised SRs for this issue but did not get any response from Oracle Support- highly disappointed
Can you please guide me what to do to get my success KIT.
Waiting for your kind reply.
thank you in advance.

Answer 1

941537 wrote:
Sorry..that was not my intention..I appologies...You do actually seem like a good fe-llow.
I have registered on certview but unfortunately I am not able to find the exact navigation/path to track my shipment if it had earlier dispatched.
It would be very helpful if you help me on that..
Thanks and regards,The information on certview for this is found by:
Goto: http://certview.oracle.com
Press the sign in button
Press the Certification Status Tab
Press the Success kit Status TAB.
You should seen a line like:
BIGDELBOY      1st shipment      31-DEC-99      Oracle Power Objects Certified Associate -      Fra-tton Park Frogmore Road, Ports-mouth P-O-4 8RA
The key item here is the shipment date ..... (31-DEC-99) It takes 6/8 weeks from that to get your shipment. In fact Oracle will not respond if your raise SR's before that date.
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Now my understanding is that if Oracle has determined you need a reship:
- They will send you an electronic copy immediately
- THe will order you a reshipment:
-- For some reshipments I assume that will appear in certview .... but it may take up to about a week to appear in certview. And up to 6/8 weeks to appear in your inbox.
--For certain expedited ships they may no appear in certview.
*Now: The the certview success kit (incl certificate) cannot be tracked via a D-H-L track-er or InsihMurrayPostlTracker whatever.  All you get is a shipment date (which I think personally is better thought of as the date the order way place with the success kit manufacture, not the date of post-ing.
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- (1) I suggest you wait a week after your electronic copy to see if any shipment appears in certview
- (2) Although you received an electronc copy of your certificate for Oracle I remain unsure if all comminucations to you re getting though. I suspect the obfistication used to protect individual certification helpdesk staff may provoke some spa-m filters more than other communications.
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It may be after a week you feel you need to raise another SR.
One key way on how to raise SR's effectively is suggested by Brandy here: {message:id=10266530} wher a candidate felt Oracle were not replying to him:
My suggestion to you would be to submit a new SR, and reference one of your previous SRs, provide confirmation that your mailing address and other information are correct at Pearson VUE and in CertView, ask for your certificate to be reshipped  .... and let them know that you have not received any of their email communications. I would also suggest that you provide an alternate email address.
Regards,
Brandye Barrington
Certification Forum Moderator~~~~~~~~~~~~~~~~~~~~~
See also:
{message:id=10323560}
{message:id=10248752}
{message:id=10271302}
It is worth noting certview can also publish you credentials to third parties: It works something like:-
You supply to certview 3rd party's email address and what you want published there:
Third party gets email giving URL and credentials to viewthe certifications the you have permitted to be viewd.
This should be suffient proof to a third party in lieu of a certificate.
It is worth publishing the credential to yourslf once so you get practce as to how this works.
Rgds -