Not recieving Alerts from Digital life

I've sent my digital life to send me a text and email when the system loses AC power and restores power.  the programs are there and when you run them manually they work. However when we actually lose power I never get notified.  This only started happening after the system had an update. Anyone else have this problem or know how to get it fixed.

Not recieving at all.  I've had technicians out to my house, tier two has been engaged, and nothing has been fixed.  the only text alert I get, is when I turn my house alarm off. They said it may be fixed in August, in our last discussions, but  I would like to know if something further could be done.ATTDigitalLifeCS wrote:
@chaz0468 Are you not receiving the alerts or did you receive them at a later point (delayed)?ATTDigitalLifeCS wrote:
@chaz0468 

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