Not recieving notifications when leave has been approved in sshr

hi everyone?
we recently integrated our SSHR with AME.
when an employee applies for leave, and the first approver approves, the leave is forwarded to the second approver and a FYI notification is send to the employee
informing them that the leave has been forwarded to the second approver.
The issue: when the second approver approves the leave - no notifications are send out to the first approver and the employee.
thanks..

Hi Luziah,
System never send a notification to first approver when the second approver approves, but it definitely will notify the employee that his/her leave has got approved. Can you check if your "Workflow Background process" is running in background, if not then run and schedule this request and check if it sorts your issue.
Thanks,
Sanjay

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