***Not Retrieved Yet***

Every time I receive a picture text, I get the message ***Not Retrieved Yet***. Of course the picture never does retrieve. I have had this phone for a little over a year and it just now started doing this. Any suggestions on why this is happening and what I can do to fix it?

Try the following Help Documents:
KB15700-Unable to receive MMS messages on the BlackBerry smartphone
Best of luck,
--Phil
Phil
Specialist, Emergency Medical & Disaster Response
Blackberry Playbook 64GB, 9900, 9810, 9800, 9780, 9700, 9000, 8310, 8220, 8700R, 8100, 8300, 7290
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    2014-07-18 12:58:31:844  968 1a20 IdleTmr Incremented idle timer priority operation counter to 1
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    2014-07-18 12:58:31:906  968 1a20 Report   * Computer Brand = Microsoft Corporation
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    or IsInstalled=0 and DeploymentAction='Uninstallation' and RebootRequired=1"
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    2014-07-18 12:58:38:283  968 ef8 IdleTmr WU operation (CAgentProtocolTalker::GetExtendedUpdateInfo_WithRecovery, operation # 22) stopped; does use network; is at background priority
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    2014-07-18 12:58:38:333  968 ef8 Agent *************
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    2014-07-18 12:58:38:382  968 1d40 AU #########
    2014-07-18 12:58:38:384  968 1d40 AU ##  END  ##  AU: Search for updates  [CallId = {376EAF84-55DA-4578-BA9D-CF5C7BA73E37} ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}]
    2014-07-18 12:58:38:384  968 1d40 AU #############
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    2014-07-18 13:08:44:782  968 1a20 WuTask Uninit WU Task Manager
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    2014-07-18 13:08:44:804  968 1a20 AU     Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2014-07-18 11:22:23, not idle-only, not network-only
    2014-07-18 13:08:44:814  968 1a20 AU Earliest future timer found:
    2014-07-18 13:08:44:814  968 1a20 AU     Timer: CF1ABEC6-7887-4964-BB93-B2E21B31CEC1, Expires 2014-07-18 11:22:23, not idle-only, not network-only
    2014-07-18 13:08:44:837  968 1a20 Service *********
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    Update Client successfully detected 0 updates.
    {C38A4F89-4D05-4241-9824-B763DCF8C276} 2014-07-17 21:19:07:620+0300 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client
    status.
    {AD91F1CA-DF91-4B5E-90F1-42C7A40428AB} 2014-07-18 03:01:59:196+0300 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows
    Update Client successfully detected 0 updates.
    {594D314B-42EC-4CF7-BFE2-EB1305992705} 2014-07-18 03:01:59:196+0300 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client
    status.
    {93485440-0512-418D-A6AE-6BD9841948ED} 2014-07-18 08:50:23:124+0300 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows
    Update Client successfully detected 0 updates.
    {87F1DA10-E128-497B-AD19-1EE055D59474} 2014-07-18 08:50:23:187+0300 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client
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    {AA7918AB-37A3-4229-8304-70180E264539} 2014-07-18 10:15:28:285+0300 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Software Synchronization Windows
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    {0A10260A-27D5-4470-8061-0CC7DC52F297} 2014-07-18 10:15:28:286+0300 1 156 [AGENT_STATUS_30] 101 {00000000-0000-0000-0000-000000000000} 0 0 AutomaticUpdates Success Pre-Deployment Check Reporting client
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    {EC9D09DE-2EEF-48C6-A258-D819087B586A} 2014-07-18 10:16:01:601+0300 1 162 [AGENT_DOWNLOAD_SUCCEEDED] 101 {4C08C484-AC82-40DC-AB50-9C66254470FA} 202 0 AutomaticUpdates Success Content Download Download
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    {C5E9F179-5EA3-42EF-9796-B9CFBBD5879F} 2014-07-18 10:30:30:541+0300 1 181 [AGENT_INSTALLING_STARTED] 101 {4C08C484-AC82-40DC-AB50-9C66254470FA} 202 0 AutomaticUpdatesWuApp Success Content Install Installation
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    {6BA9CD6B-5A65-4C9E-BF0E-C9FD3E0DF7B7} 2014-07-18 12:58:38:333+0300 1 147 [AGENT_DETECTION_FINISHED] 101 {00000000-0000-0000-0000-000000000000} 0 0 Windows Update Command Line Success Software Synchronization Windows
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    Yes, on the same server it's installed and configured a SCCM 2012 R2.
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    Lawrence Garvin, M.S., MCSA, MCITP:EA, MCDBA
    SolarWinds Head Geek
    Microsoft MVP - Software Packaging, Deployment & Servicing (2005-2014)
    My MVP Profile: http://mvp.microsoft.com/en-us/mvp/Lawrence%20R%20Garvin-32101
    http://www.solarwinds.com/gotmicrosoft
    The views expressed on this post are mine and do not necessarily reflect the views of SolarWinds.

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