Not Service Book in 9630

All, I need your experities. I brought unlocked 9630 from Sprint for my ATT SIM. When I inserted my ATT SIM card. I am able text and make call, however when I try to browse. I got error says " Your Device doe not Currently have any browser Connfiguration Service Book entries. Please contact you service provider to enable the browser on your device" By the way, I have blackberry data plan and I try use my friend's unlocked blackberry. It allowes me to browser internet. please advice. Many Thanks.

Hi TheSommelier,
You should only have this service book on your device if you are or were previously on a BlackBerry Enterprise Server.
As a workaround you could also backup and security wipe the device then attempt restoring the address book once again:
http://www.blackberry.com/btsc/KB02318
If it still fails there may be an issue with the backup.
Cheers,
-FB
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Similar Messages

Help with saved pdf' s,"more request cannot be completed.Service book information not found"

Hey from south africa,I'm using the curve 8520 on MTN service provider.I came across a problem a while ago where I had to setup my email address again,I had an email with some pdf's saved.They were working well until the re-setup,now when I try to load ones that I haven't read it gives me the error "More request cannot be completed.Service book information not found".I've sent the email back to myself but no luck,help.Thanks in advance.

You need to reset your email account again on your device & send the service books from the same interface on your device. Wait for the 30mins & register now yourself from the handset itself by following the below steps-click on Option Application-click on Advanced - Click on Host Routing table - Click menu key - select Register now option & Click, Follow these steps twice. Now go into your email application & click on it. Then press the menu key & scroll down,you can see Reconcile now option, Click on it twice !
Now try to open that PDF again !

Internet Browser Not Working despite re-sending service book...

Can someone please help?
The web browser is not working on my Pearl.
I am with O2 and have been in the O2 shop for an hour today and on the phone to various people at customer services and still no joy on my Blackberry problem.
The internet browser is not working. My e-mail has been set up and i can recieve mails only, but not send them. The error code: YOU DO NOT HAVE ANY BROWSER CONFIG SERVICE BOOK ENTRIES, or when I try and send an e-mail, NO MESSAGE SERVICE CONFIG appears, despite re-sending service book codes, plus also turning my phone off, and taking the battery off several times whilst in the O2 shop and then at home when on the phone to customer services.
The people at my network are stumped, and so am I!
Please, any solutions?

Hi and Welcome to the Forums!
Even though two steps are redundant, I suggest the following steps (in order, waiting for success of each before proceeding to the next):
1) Register HRT
Homescreen > Options > Advanced Options > Host Routing Table > (it does not matter which line is current) > Register Now
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
3) Batt Pull Reboot
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then it sadly remains up to your carrier to resolve as they are the ones who deliver your services to you...
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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"More" issue- service book information not found

When I try to download a file, the "more request" doesn't work- it says" More request cannot be completed. Service Book information not found."

You need to reset your email account again on your device & send the service books from the same interface on your device. Wait for the 30mins & register now yourself from the handset itself by following the below steps-click on Option Application-click on Advanced - Click on Host Routing table - Click menu key - select Register now option & Click, Follow these steps twice. Now go into your email application & click on it. Then press the menu key & scroll down,you can see Reconcile now option, Click on it twice !
Now try to open that PDF again !

No Data Services on Tour 9630

I am a user of BB 9630 in India. I bought this phone from US and have been using this on a single network for over a year now.
Recently my service provider had an outage and I was not receiving any data after that. I can use voice and SMS on the phone but there is absotutely no data. I spoke to the support team that got me to do some manual steps and re-provisioning however it did not work. I tried registering the phone on the network and it did not work. I tried diagnostic tests and except for voice everything failed event PIN TO PIN failed. The services provider tried sending me service books which did not come to my device although it says its sent from the network.
Today I tried using my sim card in another phone and it worked absolutely fine. Also I used a sim card of another services provider on my phone and it worked fine however I simply am not able to use the services of my own provider except for voice and SMS
Have you heard of such issues in the past? Is there a way to fix this?

I have same problem, with 9630 Tour. I am trying to work with BB Indian Tech support since last 19 days with no good answer. I belive that Indian BB server is down or some technical problem that Indian team is not able to fix.

No service book configurations and NO INTERNET

Hi all...
I have been gifted with Blackberry tour 9630 which has been manufactured in US and unlocked.. I'm using it from 3 months and the only issue i have with it is internet.
I'm unable to connect to internet.. When i try to open browser it says there are no servce book entries and all other internet settings which are requird for blackberry are empty. I have Redington blackberry center nearby and they say they won't look at phones brought from other countries.
Need your help ..
Please please please.. Your help and suggestions are appreciated.

Hi and Welcome to the Community!
ksrohit38 wrote:
Hi all...
I have been gifted with Blackberry tour 9630 which has been manufactured in US and unlocked.. I'm using it from 3 months and the only issue i have with it is internet.
I'm unable to connect to internet.. When i try to open browser it says there are no servce book entries and all other internet settings which are requird for blackberry are empty. I have Redington blackberry center nearby and they say they won't look at phones brought from other countries.
Need your help ..
Please please please.. Your help and suggestions are appreciated.
Any BB can be used on any carrier that runs the same radio frequencies that the BB is capable of (and I've no idea if your's are such). But, to bring a BB onto a carrier network that they did not sell to you, there are several hurdles to cross:
1) The carrier must say "yes" to the fact...they own their network and have every right to say what devices will be allowed to connect to it. If they say "no", then that's the end of it.
2) You must be sure that your BB is properly unlocked from it's originally manufactured-for carrier...see this helpful thread for details:
http://supportforums.blackberry.com/t5/General-BlackBerry-Functions-and/Unlocking-your-BlackBerry-Gu...
3) You must get all of your voice level services functioning on the carrier, before you even try anything about data
4) You must subscribe, from the carrier, to an adequate data plan to enable the BB-proprietary services you desire
5a) If the carrier directly supports your specific model BB, then you can proceed with registering the BB onto their network, generating the proper Service Book delivery to your BB, and proceeding to function.
5b) But, if the carrier does not directly support your specific model number of BB, then the challenges are much greater as most carrier systems will not deliver, to the BB, the necessary service books to enable the BB-proprietary data services, even if you do subscribe to them.
So, depending on all of that, your BB may or may not ever fully function on that carrier network. It can be quite tricky to accomplish, especially if 5b applies. So take a look at all of that and decide how you wish to proceed. Most folks wind up just buying a new BB if 5b applies.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Service Book Issue possibly?

Im NEW at Blackberrys.
Im looking to access the WEB and I cant find an Icon for BROWSER. The website says there it is, the associate with Cellular South says its on there, and then says it may be a Service Book which I will have to get a Data associate to send me.
I have no WORLD and when I try and Activate the Enterprise I get you need a password buddy message. Ive read the book, read the internet and called for help...Does anyone here have a suggestion. Im good on a CPU/Laptop but green as a gourd on this Blackberry.
Thanks again,
STEVE

Hi and welcome to the forums!
First you need to have a data plan. You probably have one,
Carriers sometimes forget to ACTIVATE the plan you paid for.
Try this:
From the main screen go to OPTIONS- ADVANCED OPTIONS- HOST ROUTING TABLES
click the trackball to enter, press the menu key and select REGISTER NOW..
(Congratulations you are now qualified to be a Data associate, because that was all he was going to do)
This will do two things:
It registers the phone with the wireless network. Updates the device details onto the rim relay and sends down carrier specific icons or applicants. (Icons and applicants being the operative terms in the sentence for you) It will also send service books to your device.
Wait until you get the verification email,
Then:
Pull the battery while the device is ON, replace after a minute,Let the device reboot 1-3 min.
See if you have your browser, and see if you can get to the net.
If it works, you are setup with your data plan. And you can proceed with the Email setup wizard.
If this doesn't work, politely and calmly see the associate that said that your Browser was there.
Please remember to make small talk with him while you stand on his chest, and he activates your data plan,
Let him up when he's shown you the internet works. I'm sure at this point he will gladly help you with email setup
If you need more information, please ask!
If not, please resolve the post using the options by the kudos’ star.
Just check the post that had your answer!
Thanks
I
Message Edited by Bifocals on 10-04-2008 04:33 AM
Click Accept as Solution for posts that have solved your issue(s)!
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I CAN'T RECEIVE THE SERVICE BOOK

hello there,,
i have tried more than service provider and always i have the same problem which is i can't receive the service book from each service provider.
does anyone faced this problem b4 ??
and what i can do ??
please help me to solve this problem
ican't use the internet and any BB service
ihave small (edge) and i am sure that the service is already activated.
best regards,,,

You do have the Blackberry Data plan right? That has been experienced befor with edge in lower case letters, but if you do have the data plan, maybe back up your information then wipe the phone and see if that helps, if not maybe one of the more knowledgable members has an idea for you.Good luck

Missing Desktop CICAL service book

I have a Canadian Rogers Torch 9180, software 7.0.0.254, platfirn 5.0.0.451, available KB 167173.
The phone is activated on our cloud Blackberry Administration Service with Exchange 365 and for some reason the CICAL service book is missing on the device so any calendar invites are blank. I have followed BB article KB10594 and on the BAS tried resending the service books. On the device properties it does say that the last transaction was delievered and nothing I can see has failed. Obviously since the CICAL book is missing I am unable to delete and undelete it as per the KB article.
We only have one default IT policy and others are on it without any issues. And yes I have double checked that nothing is disabled in the PIM sync in the policy. We do not have any Groups setup, everyone is under the default group.
Not using any other calendar apps on the phone. In the BAS it does say that the Wireless calendar is Disabled but there's no way I can see in the BAS to enable the calendar.
I've searched the forums and google and found nothing that has helped so I'm hoping someone has a suggestion. I have not tried removing the device from BAS and reattaching it as I've had bad luck doing this with other devices in that I can't get them back on BAS after it's been removed.

try this
Wireless calendar synchronization appears to be disabled on the BlackBerry smartphone
also
Clear the BlackBerry smartphone Calendar and then turn on calendar wireless synchronization from the BlackBerry smartphone by completing the following steps:
On the BlackBerry smartphone, open the Calendar.
Open the Calendar menu and select Options.
Type the following command:
rset
Choose Yes when prompted by the following question: "This will erase your Desktop calendar, and reload it from your server. Continue?"
Under Calendars, select Desktop.
Verify that Number of Entries is zero.
Change Wireless Synchronization to Yes.
Exit and save changes.
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals
BESAdmin's, please make a signature with your BES environment info.
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BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V

App World Error - Blackberry Identity & Missing Service Book

Carrier: Sun Cellular Philippines
Model info and OS version :
Blackberry 8520
v5.0.0.1036 (Bundle 1682, Platform 5.2.0.104)
File Free 111788476 bytes
Did a battery pull fix your issue?
No
Apps installed and their version:
Advance OS and LED v12.1.2
Dropbox v1.0.55
Blackberry App World v3.1.2.32
Blackberry Application Center v5.0.0
Blackberry Maps v5.0.0
Blackberry News v1.0.1.7
Blackberry Protect v1.0.10.25
DocsToGo v2.0003.030
Facebook v3.0.0.15
YM v2.5.63
WLM v2.5.63
QUESTIONS:
My App World cannot download any app. It shows an error 40820. As per reading the KB article, it may be because of the Service Book of App World which is missing at SERVICE BOOKS. Since there are no instruction on how to retrieve the said service book, I restorted to using this RIM SOFTWARE for SuN CELLULAR.
http://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=5BF73BC6C6E6775D472621264309A...
I thought it will just verify the integrity of all the apps on my BB8520. To my surprise, it reloaded the whole OS.
After the reloading of the OS, I experienced a problem when downloading again from the App World. It searches for Identity. So I looked at the Option>Applications>Add-On. To my surprise there are no "Blackberry Identity" installed. Even by checking the Option>Blackberry ID, I can't seem to find the Blackberry ID.
I tried to find any installable version of this "Blackberry Identity". What I found OTA seems to be uninstallable. It only shows an error when installing.
The Specific error is "907 COD error".
I also encounter this error today when I tried to re-install some RIM applications such as BBM. In an unknown reason, after soft reboot, the BBM was uninstalled in my phone.
To sum it up:
1. How to repair the Blackberry Identity so that I can possibly use the App World and restore my Apps?
2. How to restore the Service Book of Blackberry App World?
3. How to fix 907 COD Error even though the link that I'm checking is from the RIM site [which I think should not be buggy]?
*Note:
Ihave done and read all of the Possible KB articles posted here for the said errors.

Hi and Welcome to the Community!
Oh how I do wish you'd provided a complete list of all the KB's you have already tried...for you see, that's the only way to be sure if what I'm about to tell you is redundant or not! But, alas, lacking the information, I choose to risk it.
KB29613 The error "BlackBerry Identity installation failed. Please try again later. (80003)" is displayed within BlackBerry App World
KB29300 "A BlackBerry Identity update is needed" message appears when launching BlackBerry App World 3.1
Perhaps the steps in those KB's will be useful.
As for the 907, sometimes that is caused by an on board IT Policy preventing the installation of certain things. Is your BB part of a BES environment? If so, you will need to talk to your BES admins as they control, well, everything. If not, then it is possible that there is a latent IT Policy on your BB...how did you acquire it, please? Brand new? Used?
Good luck and let us know!!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Service book For uzbekistan

well, In Uzbekistan there is no BIS of BES, so thats why, we do not have any service books for our providers, could you help me, because I need service books(mms, internet) i will give the link
Profile: Beeline MMS
login: beeline
passowrd: beeline
APN: mms.beeline.uz
IP adress (Прокси): 172.30.30.166
IP port: 8080 (9201)
MMSC: http://mms

Hi and Welcome to the Forums!
What you seem to be asking is for a method to use services for which you don't pay. Each carrier provides services to their users via their network...those services are not free. If your carrier does not offer the services, then they simply are not available to you.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Service book

I live in ethiopia I am using a BB 8100 and my opera mini Works just fine my problem is this when I (while using the opera mini browser) click the link to download google maps the default blackberry browser automatically starts up and I then get the message saying "you device dose not currently have any browser configuration service book entries" that I get the message in the blackberry why their browser doesn't work for me does any one know if its possible to install google maps from my opera mini can I get service book

Hello,
Wow...challenging sentence to read without punctuation. But I think I understand your issue. Here's the deal.
You have a generic data plan from your carrier. This is as opposed to a BB-specific data plan, which would enable the native BB Browser. Without that data plan, your BB cannot receive the Service Books that would enable the BB Browser. See this FAQ for helpful information:
http://www.blackberryfaq.com/index.php/What_do_I_need_a_Data_Plan_for%3F
The "fix" is to get a BB-level data plan from your carrier...if they offer such and if they support your specific model BB. If they don't offer BB data plans, then you are stuck with a BB with hobbled functionality. If they offer BB data plans but don't support your BB model, you may still have challenges as the Service Books are BB Model specific.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Service book for MMS

Hi there,
I bought an BB 8100 on spain (Vodafone) but I use it on Portugal (TMN). I need to use MMS so I enabled the MMS service on operator. Always I try to send a MMS I get the message that I don't have service book configurated. Where I can get the aproprieted service book file to install?
Thanks.
JCampos

Interesting. Then I think you have a credible argument to raise with your carrier...make them explain why, for this function (which, btw, is not a BB-specific function...rather, it is a carrier-specific function), they require you to have a data plan.
I wish you good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Service Book Entry

Dear,
i have a BB 8520 and i accidentely deleted almost everyting from the SERVICE BOOK enrty. now if i want to open Twitter it says - "could not find a service book entry for IPPP". if i try to open BB app world it says - "please contact your service provider to upgrade ur data plan". Same goes for Facebook application. however i have a unlimited data plan. luckily my BB msger is still working... apps like TOI, NDTV still works....
PLEASE ASSIST.....
Regards,

Have you tried the following:-
1) battery pull - remove battery, wait 30 seconds, reinsert battery and wait for phone to restart
2) reregister handset - Menu - Options - Host Routing Table - Menu Key - Register Handset
3) Log onto Vodafone's BIS website (assuming UK user -http://www.mobileemail.vodafone.net/) - go to Help and select "Resend Service Books"

Service book are missing for BBM

hey i have a BB 9380, most of the service book to use BBM is missing on this phone, therefore i am unable to use this for BBM.
can i enter these service book manually or connect to a BB site and download it to my phone?

Hello!!
With a strong carrier network signal (e.g., not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
KB00510 How to register a BlackBerry smartphone with the wireless network
Please wait for one "registration" message to arrive to your Messages app
2) Resend Service Books
KB02830 Send the service books for the BlackBerry Internet Service
Please wait for "Activation" Messages, one per already configured email account, to arrive in your Messages. If you have no already configured email accounts, please wait 1 hour.
3) Batt Pull Reboot
With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
Hopefully that will get things going again for you! If not, then you should contact your mobile service provider for formal support...and to ensure that you are subscribed to a data plan from them that is adequate to enable the services you desire. BBM is a BB-proprietary service, requiring subscription to an adequate data plan.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Not Service Book in 9630

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