Not sync addresses

Hi ,
need urgent help
Blackberry z 10 configured with Active Sync but address book is Not updating and Not sync with outlook online can you help me out the same and same configuration with another users he able to sync the address book
looking for help
Thanks Ashok

Hey ashok2067,
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
This could be caused by a permission related issue, I would suggest following these steps:
Open Active Directory Users and Computers.
On the menu at the top of the console, click View > Advanced Features.
Locate and right-click the mailbox account in the console, and then click Properties.
Click the Security tab.
Click Advanced.
Make sure that the check box for Allow inheritable permissions from the parent to propagate to this object and all child objects is selected.
If the user was or is a member of a protected group inheritance may automatically be disabled. After inheritance is enabled it is required to re-authenticate the configured account.
Let me know if the issue still persists.
Cheers.
-ViciousFerret
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