Not syncing after initial start of app

Hello. I could use some serious help here. I have tried the chat twice in the past few days and was not able to resolve my problem. My issue is that I can't get the sync to work correctly. When I start the creative cloud app it syncs right up. Or if I pause sync...even though it isn't syncing the sync will start. But if I just add a file to the cloud folder after the app has been opened it won't sync unless I quit the app and reopen or hit pause sync...again it isn't syncing when I hit pause sync. Like I said I tried with the chat twice. Sunday when no resolution was found the tech assured me by end of day or tomorrow at the latest they would get back to me. No one did. I tried today and found out the person was ill and I hope the person feels better. Todays tech ignored questions I asked and eventually had me use the cleaner tool which un-installed all my apps. After re-installing creative cloud the tech asked if the files was syncing which I mentioned multiple times in the two hours that they sync works fine when the app is first opened. The tech then said the sync has started working and I should install the apps and then the tech ended the chat without saying anything. So here I am wasted two hours for nothing...now I have to use a few more hours to re-install my apps and the plug ins and preferences which I wouldn't mind if my problem was solved but it wasn't. I did try again to initiate a chat that the page says is available 24/7 only to get to the part to click to start chat and I received a message that the chat is closed. Not 24/7 I guess. Any help with this would be greatly appreciated. Thank you for taking the time to read my long post.

Not even a reply from someone from Adobe. I find it hard to believe I'm the only one who can't get creative cloud to auto sync. I noticed on someone else system there are green checkmarks on the folders in the Creative Cloud Files folder. I don't have any green check marks on my Creative Cloud Files folders. I've tried calling support and can't get through and the chat people promise to get back to me but no one does.

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Not syncing after initial start of app

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