Not too long ago today, I've tried to reset my billing password?

Today, I contacted Customer Service through the 800 number. The automated voice wanted me to enter my billing password just to try and reset it. What good is that for when I don't know or remember it? I am trying to configure my account owner and account manager roles on My Verizon after I unregistered both numbers on the account. When setting up, i'm prompted to enter my "billing password". The thing is, ONCE AGAIN, I have no idea what is, do not remember it and I've had no use it since the first time I set up the MY VZW ages ago, so to speak. I'm frustrated. Thanks.

Hello miabrahamson!
I don't want you to be frustrated with anything about your VZW service. I can definitely help you in changing your billing system password; I'm so sorry for any inconvenience.
I've followed you in the forums. Please accept me, then follow me back and send me a Direct Message. I'm happy to take care of this for you.
ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Not too long ago today, I've tried to reset my billing password?

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