Not valid phone number or group list number

Ever since we switched from copper lines over to VOIP, when some people dial my number, they get the message that my number is "not a valid phone number or group list number". I can make calls from my number and other people can call me, but some people cannot. Has anyone else had this problem?

Hi,
Thanks so much for help me one big step.
I change to the following you suggested:
onChange="javascript:istelnum(document.getElementById('P555_ADMIN_HM_PHONE').value)"
it not work.
I change to the following it works.
onChange="javascript:istelnum('P555_ADMIN_HM_PHONE');"
But after the message shown 'Invalid Phone number'
the message box not closed.
Therefore, I add a 'return false' after the alert statement. The message window is closed but from now on, no matter what I type even a good phone number, it gives me the 'Invalid Phone number'
Please help.
Thanks.

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"Not a valid phone number" message....

I'm trying to set up my keychain, which I had to reset because I had misplaced/forgotten my code.
When it comes to entering my phone number to receive an sms for verification, the message "+xxx xxxxxxxx is not a valid phone number" comes up. When I enter a landline number, it accepts it - I cannot accept sms's via a landline. I live in Botswana. I have checked the Apple website and Botswana is listed as one of the countries with this service. I had used the number previously - before the reset - and it worked fine.
Why, now, does it give this message? Anyone out there with a solution?

There are other people that have had the same problem with this version I will look into it.

When I send messages people are receiving them from my email account not my phone number

When I send an iMessage, people are receiving the message from my email that is attached to my apple account, not my phone number like usual. It will occasionally not allow me to send an iMessage either and will force me to send as SMS. Any ideas on how this can be fixed? In my settings it says all new conversations are started with my phone number, but it still doesn't change any ongoing conversations.

Hi ATrunner,
Welcome to the Support Communities! Just so that I can understand your question .... Are you saying that new messages that you send are working correctly with your phone number? It is just the ongoing conversations that are displaying the email? If so, I would suggest starting fresh conversations to those contacts. The article below provides troubleshooting steps for the most common issues with Messages:
iOS: Troubleshooting Messages - Apple Support
http://support.apple.com/en-us/TS2755
iOS: Troubleshooting Messages
Learn how to resolve issues with the Messages app on your iPhone, iPad, or iPod touch. You'll learn what you need to send messages using SMS, MMS, and iMessage as well as how to resolve issues with each method.
Before you start troubleshooting, learn the difference between SMS, MMS, and iMessage. The first step to resolving an issue with iMessage is to update your iOS software and your carrier settings to the latest versions. If iMessage still has an issue, follow the steps below for your issue.
If you can't activate iMessage with your phone number or Apple ID
See how to troubleshoot iMessage activation. If you're using a China Telecom or au (KDDI) iPhone, you can activate iMessage only on your home network. While traveling internationally, you can't activate iMessage.
If you can't send and receive iMessages
You will need these to send and receive iMessages:
An iPhone, iPad, or iPod touch
iOS 5.0 or later
A cellular data connection or a Wi-Fi connection
A phone number or Apple ID registered with iMessage in Settings > Messages
To resolve issues with sending and receiving iMessages, follow these steps
Check iMessage system status for current service issues.
Go to Settings > Messages > Send & Receive and make sure that you registered iMessage with your phone number or Apple ID and that you selected iMessage for use. If the phone number or Apple ID isn't available for use, troubleshoot iMessage registration.
Open Safari and navigate to www.apple.com to verify data connectivity. If a data connection isn't available, troubleshoot cellular data or a Wi-Fi connection.
iMessage over cellular data might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn which network your phone supports. If your network doesn't support simultaneous data and voice calls, go to Settings > Wi-Fi and turn Wi-Fi on to use iMessage while you're on a call.
Restart your device.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
If you still can't send or receive an iMessage, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that the contact you're trying to send a message to is registered with iMessage.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact in the Contacts app. Create a new message to the newly created contact and try again.
Back up and restore your device as new.
If you aren't receiving iMessages across all iOS devices
Go to Settings > Messages > Send & Receive on each iOS device and make sure that you signed in with your Apple ID. You must use the same Apple ID on each device.
Go to Settings > Messages > Send & Receive > You Can Be Reached By iMessage At and make sure that you selected each phone number and email address you want to use with iMessage.
If you linked a phone number to your Apple ID with iMessage and the phone number hasn't appeared, follow these steps.
Sign out of your Apple ID in Settings > Messages > Send & Receive and Settings > FaceTime on all devices.
If you're linking a phone number to an Apple ID, sign in to iMessage on your iPhone first. Then sign in to the rest of your device one by one with iMessage and FaceTime.
If your iMessages didn't transmit as SMS when iMessage was unavailable for use
Go to Settings > Messages > Send as SMS and turn on Send as SMS.
Select your phone number when Sending iMessages in Settings > Messages > Send & Receive > Start New Conversations From.
Make sure that you can send SMS with Settings > iMessage turned off.
If you want to transfer your SIM card or phone number to a device that doesn't support iMessage
Go to Settings > Messages and turn off iMessage if you plan to transfer your SIM card or phone number from an iPhone to a device that doesn't support iMessage. If you don't, other iOS devices might continue to try to send you messages using iMessage, instead of using SMS or MMS, for up to 45 days.
If you can't send and receive SMS
You will need these to send and receive SMS:
An iPhone
A strong cellular network connection through a cellular network provider
A domestic SMS plan from your cellular provider (You might need an international messaging plan to send SMS to an international contact. Contact your carrier for more information)
A roaming SMS plan when you use a cellular provider's network that is different from your billing cellular provider's network (Learn more about roaming and contact your carrier for more information.)
To resolve issues sending and receiving SMS, follow these steps
Go to Settings and turn airplane mode off.
Make sure that you have a cellular network signal in the status bar of your iPhone. If there's no signal, learn more about troubleshooting no service.
Restart your iPhone.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
Remove your SIM card and insert it again.
If you still can't send or receive SMS, follow these steps
Make sure that the contact who's trying to message you isn't blocked in Settings > Messages > Blocked.
Make sure that you're using the area code with the contact's phone number. When sending messages internationally, you also need to use the contact's international code.
If you're using a "Pay as you go" SMS plan, make sure it has enough available balance. Contact your carrier if you're unsure of your SMS plan or the available balance.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the contact.
Back up and restore your iPhone as new.
If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.
Contact your carrier to confirm that you're provisioned for sending SMS and are in an area with cellular coverage.
Contact your carrier to verify there are no blocks or filters placed on your wireless account preventing you from sending SMS.
If you can't send and receive MMS
You will need these to send and receive MMS:
An iPhone 3G or later
iOS 3.1 or later
A cellular data connection (MMS isn't available if you're using only Wi-Fi)
A domestic MMS plan from your cellular provider. You might need an international messaging plan to send MMS to an international contact (Contact your carrier for more information.)
A roaming MMS when using a cellular provider's network that is different from your billing cellular provider's network (Learn more about roaming and contact your carrier for more information.)
To resolve issues with sending and receiving MMS, follow these steps
Go to Settings and turn airplane mode off.
Go to Settings > Messages and turn MMS Messaging on.
Go to Settings > Cellular and turn Cellular Data on.
Go to Settings > Cellular and turn Data Roaming on if you're roaming on a cellular provider network that is different from your billing provider's network.
Make sure that you have a cellular data connection in the status bar of your iPhone.
Go to Settings and turn Wi-Fi off. Open Safari and navigate to www.apple.com to verify that you have a data connection. Turn Wi-Fi back on to continue using Wi-Fi for other features. If your cellular data connection isn't available, follow these steps.
Make sure that you can send and receive SMS. If you can't send and receive SMS, see the "Issues with sending and receiving SMS" section, above. MMS might not be available while you're on a call. Only 3G and faster GSM networks support simultaneous data and voice calls. Learn more about which network your phone supports.
Restart your iPhone.
Tap Settings > General > Reset > Reset Network Settings on your iPhone.
Remove your SIM card and insert it again.
If you still can't send or receive MMS, follow these steps
Make sure that the contact trying to message you isn't blocked in Settings > Messages > Blocked.
Go to Settings > Messages and turn on group messaging if you're sending a group message.
Make sure that you're using the area code with the contact's phone number. When you send messages internationally, you also need the contact's international code.
If you're using a "Pay as you go" MMS plan, make sure it has enough available balance. If you're unsure of your MMS plan or available balance, contact your carrier.
If the issue occurs with a specific contact or contacts, back up or forward important messages and delete your current messaging threads with the contact. Create a new message to the contact and try again.
If the issue occurs with a specific contact or contacts, delete and recreate the contact from the Contacts app. Send a new message to the new contact.
Back up and restore your iPhone as new.
If your carrier has recently ported your phone number, the porting process might not be complete. Contact your carrier to confirm that the porting process is complete.
Contact your carrier to verify that you're provisioned to send SMS and are in an area with cellular coverage.
Contact your carrier to verify that there aren't blocks or filters on your wireless account preventing you from sending SMS.
Your carrier might require modified APN settings to use MMS.
Further troubleshooting and information
Follow these steps if you can't deactivate iMessage or if you can't send SMS to non-iOS devices because they are sent as iMessage.
Get help if some of your SMS messages aren't displaying correctly.
Follow these steps if you're receiving SPAM in Messages.
Japan: Follow these steps if incoming MMS are received as group MMS.
Important: Mention of third-party websites and products is for informational purposes only and constitutes neither an endorsement nor a recommendation. Apple assumes no responsibility with regard to the selection, performance or use of information or products found at third-party websites. Apple provides this only as a convenience to our users. Apple has not tested the information found on these sites and makes no representations regarding its accuracy or reliability. There are risks inherent in the use of any information or products found on the Internet, and Apple assumes no responsibility in this regard. Please understand that a third-party site is independent from Apple and that Apple has no control over the content on that website. Please contact the vendor for additional information.
Last Modified: Oct 2, 2014
I hope this information helps ....
- Judy

TS1398 my imessages are being delivered from my e-mail not my phone number.

when i use imessage it only sends them coming from my email address (my apple ID) and not my actual phone number so when i am texting another person with an iphone it comes up as blue but to them it's delviered as my email address not my phone number and when i go to the settings>messages>imessage the caller id selection does not come up at all. only another email option.

That's because your phone number is not yet activated with iMessage. You will probably see "waiting for activation" listed under iMessage in Settings>Messages. There are a number of solutions that people have tried to resolve this, search the forum for "iMessage waiting for activation" and you may find one that works for you.

Why is my iPhone sending iMessages through my apple ID and not my phone number?

So this question is actually about my friends iPhone 4... She and I text on a daily basis and we use iMessages. As of two days ago, every time I sent her an iMessage, it would fail and I would have to send it as a text message. Well we finally figured out it was because her iMessages were turned off (probably by her 2 year old daughter.) So she turned them back on and she sent me an imessage. But when she sent the imessage and I received it, I received the message from her apple id, not her phone number which is what I normally receive her messages from. Her and I can't figure out how to change it back to her phone number.. Any ideas?
Thanks for the help.
(She

Have your friend go to Settings>Messages>Send and Receive and make sure that her phone number is checked. She can also remove the checkmark by her Apple ID email if desired.

I have a new iPad with wifi. When I send messages I can see my sons and my husbands but not my phone number. We all have an iPad and all use the same apple ID as iPad the bill. How can I remove their numbers and add mine?

I have a new iPad with wifi. When I send messages I can see my sons and my husbands but not my phone number. We all have an iPad and all use the same apple ID as iPad the bill. How can I remove their numbers and add mine?

Add another e-mail account to your messages, so people could reach you on that e-mail from messages. As soon as you are online (if you have wifi only iPad) you are able to send and receive messages. i.e. your son can send you a messages from his iPhone addressing it to your (that additional) e-mail address.

When I send a text to another phone, it shows up on the other phone as coming from email address and not from phone number.

I just came over from Sprint 4 days ago and had my number ported over. When I send a text to another number, it shows up on the other phone as coming from email address and not my phone number. For example, if the recipient of the text has me in the contacts as "Tom", the text comes to them displaying my email address instead of "Tom".

cfm007,
Welcome to our family. We want you to be able to enjoy all the services we provide and we definitely need to address this. Do you receive/make calls without problems? Are you able to receive messages with your contacts' number? Are you using iMessages? If so, go to Settings>Messages>Send&Receive>only your phone number should be enabled.
AdaS_VZW
Follow us on Twitter at @VZWSupport

My imessage is hooked up to my email and not my phone number. I delete my phone number and are unable to click on my phone number because its greyed out. PLEASE HELP ME

my imessage is hooked up to my email and not my phone number. i deleted my email and am unable to click on my number because its blacked out. WHAT DO I DO?

But my whole issue is that I can't get on my moms phone to turn it off. I'm asking even if I make a new Apple ID and under send and receive click on these two options,
send and receive messages at:
-248-25x-xxxx(my number)
[email protected](new Apple ID I made)
will my messages still be sent to my moms phone even though I'm using a different Apple ID. because on hers, it has her number, my number and her Apple ID all turned on. If I'm not making sense I'll try and explain better. But currently her send and receive looks like this:
send and receive messages at:
-248-79x-xxxx(her number)
-248-25x-xxxx
[email protected]

My imessages are gone. i cant activate them now. When i go into send and recieve its only my e-mail address thats ticked and not my phone number ticked also. When i sign in with my apple ID it is ticked there. can anyone help me please.

my imessages are gone. i cant activate them now. When i go into send and recieve its only my e-mail address thats ticked and not my phone number ticked also. When i sign in with my apple ID it is ticked there. can anyone help me please.

Hi,
Go to the iPhone
GO to Settings > Messages
Is the iPhone Number ticked to be enabled (It will be greyed out and not editable but should be On)
If it is Off (Unticked remove the Apple ID)
Place the iPhone in Airplane mode for a few minutes.
Go back to Settings Messages and make sure the Message app Is Enabled overall.
Check the iPhone Number is verifying.
When Completed test by sending an iMessage to your Apple ID (Mac)
If that works add back the Apple ID to the iPhone's Settings.
Restart the Mac App and Accept the op ups that appear as to what the iPhone is using.
9:52 pm Friday; April 4, 2014
 iMac 2.5Ghz i5 2011 (Mavericks 10.9)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 Couple of iPhones and an iPad

IMessage: Can not verify phone number

I can login to iMessage using my AppleID, but not my phone number. It keeps saying "Waiting for activation".
I have tried these without any luck:
1. Hard reset : home + power button
2. Reset the network configuration
3. Turn off and on again iMessage
Any one having the same problem?

happening to me aswell the phone will not recognise my number in "phone" it says unknown

TS4268 My friend just got iPhone 5. His texts now show up as his email address not his phone number. Whats wrong?

My Friend just got iPhone 5. His texts to me now show up as an email address not his phone number. Whats wrong? when I text to him via his # they sent as a text not iMessage. Help I dont like to have two contacts.

It has to do with his settings in iMessage. His iMessage has to be activated and it has to show his phone # as the "start conversation from".

Send and Receive in iMessage only shows my AppleID and not my phone number. How do I add the phone number to where I can be reached?

Send and Recieve in iMessage only shows my Apple ID and not my phone number and I can't send nor receive messages from any other phones except iPhones. How do I get my phone number to show up so that I can send and receive SMS text messages and not just iPhone iMessage texts between only other iPhones?

Where is the Start new conversations from??? When I go to Send & Receive, there is no where to add or set to receive at my phone number. There is only a setting to Add Another Email and my Apple Id is already there. No place or way to add a phone number to receive at. I also have a lasting Waiting for activation... under iMessage ON but no place for my phone number although it shows up as My number under Phone.

My phone was knocked about and now iMessages are received by my contacts from my email address and not my phone number. 1- Have imessages always been sent by my email address and i somehow over looked this? 2- if not how to change it back?

diesel vdub or ANY uncertified/certified Genius
Heres my problem. I dropped my iphone 4 s and now when I send an sms, if it goes as an imessage the recipient says its coming from my email address & not my phone number. 1- how can i change it back but also 2- is imessage usually sent from phone number and not email correct? Should I re-sync my phone? Additional info: iMessage says I can be reached for messages at 2 addresses, my phone and email, the email cannot be removed. PLEASE HELP IM OCD ABOUT MY PHONE AND THIS ISSUE IS DRIVING ME MAD!
helplessandhopeful,
Hannah

To identify your iMessages as coming from your phone number go to Settings>Messages>Receive At>Caller ID and select your phone number rather than your email address. Also, the email can't be removed because this is the email address linked to the Apple ID you are using for iMessage. If you really want to remove it you have to go to Settings>Messages>Receive At, tap the Apple ID at the top and sign out.

My messages use my email and not my phone number on my mac. How do I change this?

I use the messages app on my computer quite frequently and whenever I send out a message to a friend's phone, they receive it as my email and not my phone number. I know there is a way to change this because my friend does it all the time on her computer but we see it as her number. Please someone help me fix this. Thank you.

Hey jumnalailaa,
Great question. This can be accomplished if you have an iPhone that is registered with the same Apple ID in iMessage.
The following article outlines how to link your phone number for use in OS X.
iOS and OS X: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
After doing so, you can change the default account (send messages from your iPhone number by default) in Messages > Preferences > Accounts > iMessage > Start new conversations from
Thanks,
Matt M.

My phones imessege has not been working, it connects to my email but not my phone number it says its an option but its in grey and i am not able to click it as an option

i have a iphone 5 and my phones imessege has not been working, it connects to my email but not my phone number it says its an option but its in grey and i am not able to click it as an option

Depending on what iPhone you have when you get to the connect to wifi you should be able to activate your device over cellular data. Try doing a hard reset by holding the home circle button an power button until an apple pops up and the go through the setup again and when you get to the wifi part a option should be setup with cellular data iPhone 4 and above should give this option sometimes doesn't like showing up that's why u have to do a hard reset first

Not valid phone number or group list number

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