Not valid serial number

Hi, I have licences for Premiere Elements 11 and Photoshop Elements 11 and I think I´ve “overused” them so they expired. The reason for this is both my daughters and sons PC has crashed several times and I have to reinstall them. Now my son (13 years and heavy gaming like all his friends) had to reboot his computer again due to viruses and now I can´t reinstall the programs. When I´m trying to install I get the dialog - The serial number is not valid for this product??? It´s the same number I´ve used before and that came with the program when I bought it. Is it possible to reactivate the serial numbers? The products are registered on our account at Adobe.

You can contact Adobe Support thru chat and ask them to reset the activations... see if that works (don't ask for more than that though).
For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
Serial number and activation chat support (non-CC)
http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

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