Not viewing fulfillments in dashboard

Hi all,
we aren't able to view how many fulfillments we have. We introduce our credentials into dashboard, we go to analytics but we can't see nothing, nor positive neither negative fulfillments.
The only message we receive is "Need additional fulfillments?" - Purchase a serial number and so on.
It seems that we don't have fulfillments. But, in any way, we should be able to see the amount in negative...
Do you know which is the problem or if there is another way to know how many fulfillments we have?
Thanks,
SystemBages

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