Not What I Paid For

Friday, December 21, 2012 Adobe Elements Complaint/Chat
I have been waiting more than 30 minutes for a chat....This is ridiculous. So, here is phase one of my complaint!
Good Afternoon,
In 2009 I purchased Photoshop Elements 7 and I was excited that I would be able to do wonderful projects for my family and friends. Sadly my enthusiasm waned and I thought all my problems were user error…even the $54.00 book that I purchased didn’t help much. And I thought it was user error again. I kept taking photographs, kept uploading photos, kept sending emails unsuccessfully, kept making slide shows to share with family and friends which was also unsuccessful most of the time. The last slideshow successfully uploaded was January 24, 2012. Today I found out after spending $135.00 that my problems were not always user error. Not being a techie, I did not know why I was getting the error message when trying to send emails from within Elements…now that is fixed. But the greater problem is not fixed…and every year I have been paying around $45.00 for services and storage (I have paid for 40 gigabytes of storage for at least two years, maybe three and I have only used 3 gigabytes. Know that I have tried many, many times to upload and share my photos. With each unsuccessful posting my frustration grew to the point that my passion for photography was waning.
So, this is the situation: I have been paying for a service that I cannot use and the computer tech that worked on my Sony Vaio said it was an Adobe problem…most likely you no longer support the contract that I purchased for the 40 gigabytes of storage. You had no problem taking my money, and you continued to take my money without notifying me that my contract was no longer supported by Adobe. Actually, the contract is due for renewal in February and I bet you would just send an email saying my credit card has been charged!!!!!
Since I have not been able to do the projects that I intended to do for the past two years, I request a refund of the monies paid for your service. I have already spent $135.00 on a problem that was not mine.
Anita Friedrich

You may be able to get into chat via this link, and yes, it may take a long time:
http://helpx.adobe.com/x-productkb/policy-pricing/return-cancel-exchange-order-north-ameri ca.html#main-pars_header

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Not What I Paid For

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