Not Working: Enable Reader to Save the Document

Question

I'm having a problem that's mentioned in the first post on this knowledgebase thread: http://help.adobe.com/en_US/Acrobat/9.0/3D/WS58a04a822e3e50102bd615109794195ff-7e0d.w.html
I have Acrobat Pro 8.0 and Acrobat Reader 8.0 installed, so I should not be having this issue. After I've enabled reader to save the document within Reader, and I test it within Reader 8.0, I get this message: 
Outgoing Message Notification
An email message with "documentname.pdf" attached has been given to your default email application. If your email application is configured to send email automatically on a schedule, the email will b sent automatically.
If not, you will need to send the message manually.
But my default email application (Outlook) doesn't open an email up. I've checked the "internet properties" for my browser, and Outlook is set as the default email application, so I'm not sure why it's not working. PLEASE HELP!!!

Answer 1

As Graffiti said, I am just trying to help you from going down a frustrating path. You can enable Reader Right's in Acrobat (if you designed the form in LiveCycle Designer, you may have to follow a slightly different path) to allow the full form to be saved. However, you can have the form data (XML or FDF) submitted and that does not require the save step. The issue with the save is that you are limited to 500 uses by the EULA (looks like your form was a general use form and you would likely exceed the limit).
The submitted data can be imported to the form and so you can easily have the same results as getting the full form with data.
The problem with e-mail submission is that it is dependent on the client machine, something you have no control over unless you are in a controlled environment and the machines can be controlled as a result. MAPI is the Windows interface that allows other programs to access e-mail. There are at least 2 versions of it and many folks do not activate it. Thus, those without MAPI activated would flood you with the complaints about it not working. You are welcome to try to set up instructions to tell folks how to activate it, but they would likely have something else to say to you or simply get lost -- a good way to lose business. If you do not need the data formatted, you can have it submitted to cgi-mail or formmail that may be on your server. In that case you will have to have the data formatted in an HTML form (one of the options in Acrobat forms, not sure about Designer). Then the data would be submitted just like on a web form to the mail script. These scripts require hidden fields to know where to send the mail and such.
What I meant to say is that it is unfortunate that the manual suggests e-mail when it is not a good method to use for form submission. We address this issue 3 or 4 times a week with folks. There are several forum topics that relate to your question, all saying pretty much the same. Sorry if you do not like the answer, but that is the way it is. Use e-mail submission if you wish, but be prepared for complaints. At least you know why you will be getting them. Apparently some MAC users have some similar problems with e-mail submission. I have no idea about UNIX users in general. It even sounds like you don't have things set up correctly on your e-mail and you are expecting it to work for other folks? That's the problem!