NOT WORKING MICRO!!!! HELP

My Mirco has been dead for too long!
One day, it just stopped playing, for no reason. I took it home, charged it and then tried rebooting the darned thing. Nothing.
THEN I tried reformating, all I got was 'Formating...' until the battery died.
I then recharged it, then try accessing it from the program on my computer, it said the player was plugged into my computer but it wasn't plugged in, WTF?
Lastly, I uninstalled and then reinstalled the program and tried again. Still nothing!
Can someone PLEASE tell me what happened and how the HECK do I fix it!?
Since I got it for christmas, I can't call phone tech help or anything. Gee, thanks!
-CK

I think i had a similar problem with mine after I dropped it. I turned it on and it just came up with the creative screen. If I listened closely I could hear a funny clicking/buzzing noise. I read somewhere on the site that some mechanism was jamming and it advised to hold the machine (at your own risk) and move your wrist back and forth. This didn't help, so I hit it off a desk and amazingly it just started working again. Obviously this could do it more harm than good, but it worked for me!

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