Notebook caught in infinite loop, then gives a Hard Drive Short DST check error in Bios
My laptop shut off unexpectedly last week. It got caught in an infinite loop when trying to restart. I was able to access bios and run a system check. I received Failure ID Q0821A-7017lt-xd7wwk-60xx03. I cannot get the computer to start. Please advise.
1. This is a hardware issue and the Hard Drive is faulty
2. You cannot recover this failure ID unless you replace the Hard drive
Detailed Explanation:
Whenever you get a message stating that the Short DST Check error with 24 Digit Failure ID "Q0821A-7017LT-XD7WWK-60XX03" that indicates that the Hard Disk Drive requires a replacement to resolve the issue
Could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..
HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby
Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive
Please try the below shown troubleshooting steps once:
Step 01. Remove the battery and unplug the AC/Power Adapter
Step 02. Press and hold the Power button for more than 30 Seconds
Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)
Step 04. Press the Power button and check if the Unit works normal
If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook
If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)
Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files.
Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :
http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf
Please check your notebook warranty to verify the status and order a new Hard Disk Drive
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP
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what do i do? my files still don't show up. and I'm very sorry for the long paragraph but i have to be detailed for you to understand my situationRead this.
-
First off I have a 3tb fusion drive.
I created a 200gb bootcamp, I tried deleting the bootcamp because I thought I messed it up and googled how to delete a mac partition which told me to use Disk Utility, did that and then erased it and somehow it got locked and wouldn't let me do anything to any partition on my hard drive (everything was greyed out)
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One in the size of 1.9gb on in 800gb and one in 121.3gb (which is the SSD), I put my time machine backup onto the 1.9gb untitled and now my computer is booting slowly (because it's no longer running off of the SSD and the original bootcamp is still there.
To be honest I am absolutely confused on what else to do!
Is there anyway I can fix this?How do I go about deleting and then re-adding the hard drives? Completely lost on how to make it back to being a 3gb fusion drive.
Thank you for all your help, I honestly really appreciate it.
I followed your instructions and got the following
diskutil list:
-bash-3.2# diskutil list
/dev/disk0
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *121.3 GB disk0
1: EFI EFI 209.7 MB disk0s1
2: Apple_HFS Macintosh HD 120.5 GB disk0s2
3: Apple_Boot Recovery HD 650.0 MB disk0s3
/dev/disk1
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *3.0 TB disk1
1: EFI EFI 209.7 MB disk1s1
2: Apple_CoreStorage 1.9 TB disk1s2
3: Apple_Boot Recovery HD 650.0 MB disk1s3
4: Apple_CoreStorage 251.9 GB disk1s4
5: Apple_Boot Boot OS X 134.2 MB disk1s5
/dev/disk2
#: TYPE NAME SIZE IDENTIFIER
0: Apple_partition_scheme *1.3 GB disk2
1: Apple_partition_map 30.7 KB disk2s1
2: Apple_HFS OS X Base System 1.3 GB disk2s2
/dev/disk3
#: TYPE NAME SIZE IDENTIFIER
0: Apple_HFS Untitled *1.9 TB disk3
Logical Volume on disk1s2
FD9357F1-1A71-44A0-A01E-41C84F1C8047
Unencrypted
/dev/disk4
#: TYPE NAME SIZE IDENTIFIER
0: Apple_HFS Untitled *251.5 GB disk4
Logical Volume on disk1s4
31B60F49-6981-47A3-9815-6396AD3A9BD6
Unencrypted
/dev/disk5
#: TYPE NAME SIZE IDENTIFIER
0: untitled *5.2 MB disk5
/dev/disk6
#: TYPE NAME SIZE IDENTIFIER
0: untitled *524.3 KB disk6
/dev/disk7
#: TYPE NAME SIZE IDENTIFIER
0: untitled *524.3 KB disk7
/dev/disk8
#: TYPE NAME SIZE IDENTIFIER
0: untitled *524.3 KB disk8
/dev/disk9
#: TYPE NAME SIZE IDENTIFIER
0: untitled *524.3 KB disk9
/dev/disk10
#: TYPE NAME SIZE IDENTIFIER
0: untitled *524.3 KB disk10
/dev/disk11
#: TYPE NAME SIZE IDENTIFIER
0: untitled *6.3 MB disk11
/dev/disk12
#: TYPE NAME SIZE IDENTIFIER
0: untitled *2.1 MB disk12
/dev/disk13
#: TYPE NAME SIZE IDENTIFIER
0: untitled *1.0 MB disk13
/dev/disk14
#: TYPE NAME SIZE IDENTIFIER
0: untitled *524.3 KB disk14
/dev/disk15
#: TYPE NAME SIZE IDENTIFIER
0: untitled *524.3 KB disk15
/dev/disk16
#: TYPE NAME SIZE IDENTIFIER
0: untitled *1.0 MB disk16
/dev/disk17
#: TYPE NAME SIZE IDENTIFIER
0: GUID_partition_scheme *319.4 GB disk17
1: EFI EFI 209.7 MB disk17s1
2: Apple_HFS IMAC TMB 319.0 GB disk17s2
/dev/disk18
#: TYPE NAME SIZE IDENTIFIER
0: untitled *6.3 MB disk18
/dev/disk19
#: TYPE NAME SIZE IDENTIFIER
0: CD_partition_scheme *804.4 MB disk19
1: Apple_partition_scheme 700.4 MB disk19s0
2: Apple_partition_map 32.3 KB disk19s0s1
3: Apple_HFS WD SmartWare 237.5 MB disk19s0s2
-bash-3.2#
diskutil cs list
-bash-3.2# diskutil cs list
CoreStorage logical volume groups (2 found)
|
+-- Logical Volume Group 687E889E-B4A1-4F20-8B36-43D7A3701076
| =========================================================
| Name: Untitled
| Status: Online
| Size: 1946162462720 B (1.9 TB)
| Free Space: 5402624 B (5.4 MB)
| |
| +-< Physical Volume 7BCD8D9C-AEB2-4D48-B248-257EFC7EA922
| | ----------------------------------------------------
| | Index: 0
| | Disk: disk1s2
| | Status: Online
| | Size: 1946162462720 B (1.9 TB)
| |
| +-> Logical Volume Family 3A8A9627-5963-49BA-8E2F-96DC7A1B033D
| ----------------------------------------------------------
| Encryption Status: Unlocked
| Encryption Type: None
| Conversion Status: NoConversion
| Conversion Direction: -none-
| Has Encrypted Extents: No
| Fully Secure: No
| Passphrase Required: No
| |
| +-> Logical Volume FD9357F1-1A71-44A0-A01E-41C84F1C8047
| ---------------------------------------------------
| Disk: disk3
| Status: Online
| Size (Total): 1945804734464 B (1.9 TB)
| Conversion Progress: -none-
| Revertible: No
| LV Name: Untitled
| Volume Name: Untitled
| Content Hint: Apple_HFS
|
+-- Logical Volume Group 98213AE6-9EA8-4FB7-8B72-8E08BFBFD82C
=========================================================
Name: Untitled
Status: Online
Size: 251864797184 B (251.9 GB)
Free Space: 5226496 B (5.2 MB)
|
+-< Physical Volume 20CEF763-635D-4A0D-A107-40E8FB161D06
| ----------------------------------------------------
| Index: 0
| Disk: disk1s4
| Status: Online
| Size: 251864797184 B (251.9 GB)
|
+-> Logical Volume Family 2D3173B3-5B04-47E6-B331-49D1BA58E9F2
Encryption Status: Unlocked
Encryption Type: None
Conversion Status: NoConversion
Conversion Direction: -none-
Has Encrypted Extents: No
Fully Secure: No
Passphrase Required: No
|
+-> Logical Volume 31B60F49-6981-47A3-9815-6396AD3A9BD6
Disk: disk4
Status: Online
Size (Total): 251507245056 B (251.5 GB)
Conversion Progress: -none-
Revertible: No
LV Name: Untitled
Volume Name: Untitled
Content Hint: Apple_HFS
-bash-3.2#
Disk0
-bash-3.2# gpt -vv -r show /dev/disk0
gpt show: /dev/disk0: mediasize=121332826112; sectorsize=512; blocks=236978176
gpt show: /dev/disk0: PMBR at sector 0
gpt show: /dev/disk0: Pri GPT at sector 1
gpt show: /dev/disk0: Sec GPT at sector 236978175
start size index contents
0 1 PMBR
1 1 Pri GPT header
2 32 Pri GPT table
34 6
40 409600 1 GPT part - C12A7328-F81F-11D2-BA4B-00A0C93EC93B
409640 235298960 2 GPT part - 48465300-0000-11AA-AA11-00306543ECAC
235708600 1269536 3 GPT part - 426F6F74-0000-11AA-AA11-00306543ECAC
236978136 7
236978143 32 Sec GPT table
236978175 1 Sec GPT header
-bash-3.2#
Disk1
-bash-3.2# gpt -vv -r show /dev/disk1
gpt show: /dev/disk1: mediasize=3000592982016; sectorsize=512; blocks=5860533168
gpt show: /dev/disk1: PMBR at sector 0
gpt show: /dev/disk1: Pri GPT at sector 1
gpt show: /dev/disk1: Sec GPT at sector 5860533167
start size index contents
0 1 PMBR
1 1 Pri GPT header
2 32 Pri GPT table
34 6
40 409600 1 GPT part - C12A7328-F81F-11D2-BA4B-00A0C93EC93B
409640 3801098560 2 GPT part - 53746F72-6167-11AA-AA11-00306543ECAC
3801508200 1269536 3 GPT part - 426F6F74-0000-11AA-AA11-00306543ECAC
3802777736 1912
3802779648 491923432 4 GPT part - 53746F72-6167-11AA-AA11-00306543ECAC
4294703080 262144 5 GPT part - 426F6F74-0000-11AA-AA11-00306543ECAC
4294965224 1565567911
5860533135 32 Sec GPT table
5860533167 1 Sec GPT header
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I hope that this information is of some use for someone ...Sure. It is always helpful to know that somebody uses our tools :)
It hepls us prioritizing our work.
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