Notebook doesn't recognize my SSD

I have an HP x360 notebook that came with a 500 gb hard drive.
I bought a Crucial M500 240 gb hard drive and tried to use an Apricorn hard drive cable to "clone" the original drive onto the SSD.
I have had lots of problems doing this, so I've decided I just want to install my SSD and run the recovery software from DVD.
When I do this, I can boot from the DVD and get into HP Recovery Manager- but when I try to do the recovery, it says "destination drive is not connected".
What do I need to do to prepare my SSD so that HP Recovery Manager will see it?
I took the drive back out, and I can see it on a windows 7 desktop, using disk management. I can copy files to it.
I was thinking that the cloning process must have caused some issues.

Hi cdw1, and welcome to the HP Support Forums!
I see that you are having a problem recovering your computer. I will try to help you with this. To better guide you, could you please give me the full model number or product number and are you running Windows 7? Here is a guide for How Do I Find My Model Number or Product Number?
I am including this document for Performing an HP System Recovery (Windows 7) that explains how to do a recovery from discs.
I hope this information helps, please let me know how it goes.
Good luck and I hope you are having a great day!
I worked on behalf of HP.

Similar Messages

Notebook doesn't recognize installed graphics card

Recently purchased the HP Envy 15-q748ca notebook which comes with the Nvidia GeForce GTX 850M installed. However, laptop has stopped upgrading the drivers and no longer recognizes that that GPU is installed and is instead using the Intel HD 4600 GPU. Help.

hi @BurnsMac ,
Welcome to the HP Forums!
It is a great place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I understand that you recently purchased your notebook and it has switchable graphics and it is not utilizing both cards. You have done all the updates.
When I checked the specifications for your notebook I do not see 2 graphic cards. HP ENVY 15-q178ca Notebook PC Product Specifications
Here is a link to Resolving Video and Graphics Issues.
Here is a link to Switchable Graphics on Notebooks Configured with Intel and ATI GPUs that may help.
If you still have concerns, I suggest contacting HP support for assistance.
Please call our technical support at 800-474-6836. If you live outside of the US/Canada Region, please click the link below to get the support number for your region. Phone Assist Worldwide
Best of Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

FCPX doesn't recognize the SSD anymore

Hi all,
I started 2 works with FCPX opening the projects in the SSD.
Later I moved the position of my User Account in my Archive HDD (because I read it would be better for the SSD health). Now when I open FCPX I can't see the SSD among the drives connected, whether in the Events or in the Projects lists. Although the Events and Projects folders are still there in the SSD.
What do I have to do to be able to use the SSD in FCPX with my User Account in another HDD?
Thank you for help!

on the SSD.
I found out something. All the folders like Documents, Download, Music... are located in the Archive HDD and the Application folder is in the SSD, as it has to be. Anyway if I right-click on the Application folder and "get informations" that's what I get... look closely at the line "Situato in..." that means "Located in..."
Is it normal that it is blank?

Notebook doesn't recognize iPhone

Hey, i've been trying to conect my iphone to my notebook, but as soon as I conect it, a message appears telling me "USB device not recognized".
I've reinstalled itunes and all apple softwares, reinstalled "Apple Mobile Device", and everything... what's next?
ps: i was able to conect it some days ago, and haven't changed anything on my pc.

Hi cdw1, and welcome to the HP Support Forums!
I see that you are having a problem recovering your computer. I will try to help you with this. To better guide you, could you please give me the full model number or product number and are you running Windows 7? Here is a guide for How Do I Find My Model Number or Product Number?
I am including this document for Performing an HP System Recovery (Windows 7) that explains how to do a recovery from discs.
I hope this information helps, please let me know how it goes.
Good luck and I hope you are having a great day!
I worked on behalf of HP.

Probook 6560b does not recognize my SSD

hi, i recently purchased a hp probook 6560b and wanted to give it an upgrade by replacing the standard 500gb 7200rpm hdd with a 120gb force gt ssd. but the notebook doesn't recognize the ssd at all, it says no drive is installed. the notebook has the latest bios available and the ssd has the most recent firmware. i know the ssd isn't defective because it works just fine in my desktop pc. hopefully one of you guys can help me out. thanks in advance.

############################################################ Update from January / 2012 # to everyone reading this and having the same issue:# There is a BIOS update F.22 available that fixes the recognition problem! ## Sata-III speeds are still not usable, but it is a big step forward. See page5 and onwards.########################################################### Hello fellow 6560b owners,I decided to enter this support forum to inform you of an important correlation concerning the SSD-Problem I observed: Every non-recognizable SSD-drive mentioned here had a native SATA-III (6Gb/s) Interface.  Every working SSD* had a native Sata-II or Sata-I interface.(*exception: the Crucial M4 mentioned by Slym, which seems to be recognized, but fails on system-level none the less. That does not count as 'working'.) The correlation to recognizion/Sata-II dawned on me after my 6560b did not recognize a brand new Kingston Hyper-X 120GB (Sata-III), but did correctly recognize an OCZ 180GB Agility 2 (Sata-II), which is almost identical to the OCZ Vertex 2/LE. The OCZ drive worked without problems until this week, when it suddently failed without warning. Totally bricked, all data lost. OCZ is aware of that problem, the forums are full of it, but they obviously don't want to start a recall. (Corsair did that with their failed Force3-Series, as well as Intel should do with their 310-Series repeatedly reverting to 8M size.) Which means, I'm back to zero and have to find a new drive that is reliable and recognized in the 6560b. For any SSD-user out there: backups will save you a ton of frustration. Most mayor manufacturers had serious problems with their SSDs dying, so be warned. Some details about my machine: new 6560b, 3 months old (as was the OCZ drive), HW 65 B3 stepping.(->no Intel Sata-chipset failure possible.) Search for explanation / reasons to the 6560b's SSD-problemHWinfo reports 2 Sata-III Ports, which I suppose are those on the main drive slot and the optical drive.The HW 65 as well as the QB67 (which both seem to be very identical according to wikipedia) both reportedly support 2 SATA-III-Ports, which were not affected in the B2-stepping-Sata-II-failure-thing that hit Intel in Jan/Feb 2011.So why should a Sata-III-link from a Sata-III-capable mainboard to a Sata-III-capable drive not work, but a sata-II does?And why can't the Sata-III drives just revert to Sata-II capabilities and work slower, but recogizable? general issues that I can think of:
1) hardware/software-based problem concerning the chipset improbable after that sata-II-issue. I assume they checked everything, and as most Sata-III drives are SSDs, they must have tested our models as well. Oh, and other Sandy-Bridge-notebooks accept Sata-III just fine, don't they?
remaining possibility: the B2-bug-aftermath produced this Sata-III-bug in the 6560b's configuration. That may be a hint to why the Sata-III Corsair M4 worked for the user Switched2HP and his B2-stepping-board, but similar M4-Corsair-SSDs did not work in B3-stepping-6560b notebooks. I'm not convinced of this explanation, though, as Switched2HP had also had problems with the Kingston-HyperX Sata-III drives. Important question @Switched2HP: did you test the Kingston Hyper-X in the same B2-stepping laptop the M4 runs fine in?
2) hardware/software-problem on the SSD sideWith us trying almost every Sata-III drive out there? Which work fine on other Chipsets & notebooks? Almost impossible..
not improbable cause no. 3:- hardware-problem on the electrical link side [eg. bad connectors/cables which prevent Sata-III from working, while not allowing downwards compatibility to Sata-II to jump in] this problem would IMHO only be fixable with complete replacement of the mainboard probable cause no. 4:- bios/HP-hardware-software-based problem concerning the chipset  eg. it's HPs fault because they deactivated/bricked something. See point 1) for B2-stepping-aftermath-scenario.
IMHO quite possible. HP would earn a ton of respect if they manage to solve that problem with a firmware update.  As the 6560b was built to be upgraded in a few minutes, an issue prohibiting modern SSDs and HDDs to work is a complete deal-breaker. As we, the users, have no access to the deeper configuration options, hardware-level-logs or even just knowledge about the inner workings of our chipsets, this would be the perfect time of some expert from HP to join in this thread, which is running for over 3 months now. I'm sorry guys from HP, but this is a serious problem, as soon there will only be Sata-III drives left, so I'm not doing this for fun. The HP Probook is not just any cheap throwaway-laptop.

X240 freezes, bluescreens, doesn't recognize SSD

As the Lenovo Phone Support was not able to help me I'll try my luck here.
My newly purchased X240 (20AMS20C00) is sadly having some issues:
- 2-3 times a day the machine just freezes mid-usage. If I was watching video the problem announces itself by playing the last few seconds of audio again and again. At first the system seems to keep responding but the more buttons I click or programs I try to start, the more unresponsive it gets until its completely frozen. --> Feels like a hard drive issue to me
- Sometimes (today 3 times in a very short timespan) the laptop freezes and then shows a bluescreen "CRITICAL PROCESS DIED). Then it restarts and doesn't recognize the hard drive. Sadly I forgot the exact error message. After a few restarts it boots again.
Here's my configuration:
Windows 8.1 with all updates installed
All drivers up to date
BIOS/UEFI: GIET69WW (2.19 ) according to Lenovo Solution Center
Also, directly after purchasing the machine I replaced the internal hard drive with a Crucial M500 SSD which is running the most recent firmware.
I also did update the BIOS via System Update. Before that I didn't experience any of these problems. But as I updated it on the first day I just might not have noticed. According to the release notes of the BIOS update it was supposed to fix exactly the kind of problems I have now.
A complete system scan with the Solution Center showed everything to be ok.
What else can I do? It's very frustrating because aside from all this I am very satisfied with the laptop, but if I have to worry that it might freeze in the middle of writing an important text it's completely unusable.

I have possibly similar symptoms. I replaced the HDD in my X240 (20ALCT01WW) with a Samsung 840 Pro SSD. I use full disk encryption with Debian Jessie, but I've also run Fedora 20 and some live CDs. After a few hours of usage the filesystem will switch to read-only and dmesg will report a ton of SATA-related errors, incluing a medium error and unrecovered read errors.
[   56.082629] Sense Key : Medium Error [current] [descriptor]
[   56.082632] Descriptor sense data with sense descriptors (in hex):
[   56.082633]         72 03 11 04 00 00 00 0c 00 0a 80 00 00 00 00 00
[   56.082639]         00 00 00 00
[   56.082641] sd 0:0:0:0: [sda]
[   56.082643] Add. Sense: Unrecovered read error - auto reallocate failed
[   56.082644] sd 0:0:0:0: [sda] CDB:
[   56.082645] Read(10): 28 00 00 00 00 00 00 00 08 00
[   56.082650] end_request: I/O error, dev sda, sector 0
[   56.082652] Buffer I/O error on device sda, logical block 0
[   56.082660] ata1: EH complete
[   56.086399] ata1.00: exception Emask 0x0 SAct 0x1 SErr 0x0 action 0x0
[   56.086402] ata1.00: irq_stat 0x40000008
[   56.086404] ata1.00: failed command: READ FPDMA QUEUED
[   56.086408] ata1.00: cmd 60/08:00:00:00:00/00:00:00:00:00/40 tag 0 ncq 4096 in
         res 41/40:08:00:00:00/00:00:00:00:00/00 Emask 0x409 (media error) <F>
[   56.086410] ata1.00: status: { DRDY ERR }
[   56.086411] ata1.00: error: { UNC }
[   56.086931] ata1.00: configured for UDMA/133
[   56.086937] sd 0:0:0:0: [sda] Unhandled sense code
[   56.086939] sd 0:0:0:0: [sda]
[   56.086940] Result: hostbyte=DID_OK driverbyte=DRIVER_SENSE
[   56.086941] sd 0:0:0:0: [sda]
[   56.086942] Sense Key : Medium Error [current] [descriptor]
[   56.086945] Descriptor sense data with sense descriptors (in hex):
[   56.086946]         72 03 11 04 00 00 00 0c 00 0a 80 00 00 00 00 00
[   56.086952]         00 00 00 00
[   56.086954] sd 0:0:0:0: [sda]
[   56.086956] Add. Sense: Unrecovered read error - auto reallocate failed
This would necesssitate powering the computer off and on. After about three times my SSD got corrupted in some way, and was completely unreadable by the laptop, including in Fedora and some other Linux Live CDs.
I figured it was a problem with the drive, so I submitted a warranty claim to Amazon and replaced it. After three hours of usage the same symptoms reappeared. I put the SSD in another computer and the partition table was corrupt, but the drive could be accessed (more than the X240 could do after the error manifested).
I believe this is a problem with the SATA controller or some other low-level hardware on the X240 (perhaps the CPU's hardware encryption module, as I was doing FDE?). I find it very unlikely that two SSDs failed with only a few hours of usage.

Disk Utility Doesn't Recognize SSd

Hey Guys, so I just bought two Sandisk Extreme II SSD's. For some reason Neither my computer or Disk Utility can recognize the SSD's. Does anybody know if I need to do something specific to get these running.I was thinking maybe an enclosure, but am not sure.
I have a mac pro 2009 quad core 4,1.
Thanks!

so the 2nd slideout bay, how physically is the SSD in there? are you using like a OWC sled or the newertech adapter?
for the 2nd optical bay, see below. it is totally fine to leave it just 'hanging' there since the drive is so light and i'm presuming that you're not moving it around a lot.
http://macperformanceguide.com/Mac-InstallingSSD.html

Tecra M4 - DVD drive doesn't recognize any disk under Vista

Hi,
after the installation of Vista my dvd drive doesn't recognize any disks !
No upgrade from XP! It was a clean Vista installation.
I found several links about the registry entries upper and lower filter this entries doesn't exist in my registry under the class CDROM.
I tested the drive under XP it works fine and recognizes everything.
Drivers are correctly installed no problems in the device manager is prompted.
So i have no idea how to get it working, seems to be a Vista problem
Could any one help me ? I'm really frustrated about this
Thanks for your help

Maybe this helps:
- Remove the CD/DVD drive from the device manager.
- Then access the registry and remove the Upperfilters and Lowerfilters values completely from the following registry key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}
- Then reboot the notebook
But what happens exactly? What disks are not recognized?

HP Laptop doesn't recognize Hard Drive

Hi,
I have a HP 620 (Pentium D 2,3GHz 1GB Ram) and it doesn't recognize the Hard Drive. The battery doesn't seem to work too.
If i try to install Windows, it says that there are no hard drives found. The diagnostic test in the BIOS says the same.
The DVD player is also lousy as **bleep**.
Do you guys have some tips about cause of this problem.
System information screenshot below
This question was solved.
View Solution.

Have you entered the UEFI PC Diagnostics to see if the component tests show the hard disk?
Had you considered removing the original hard disk, then reseating it and trying again to see if it is recognized as beong installed?
You can also put another hard disk in its place to see if it is recognized.
Is your notebook still in warranty? warranty status
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

How to get Lion to recognize my SSD?

I have a new iMac with both a 250GB solid-state disk and a 2TB hard disk. When I tried to replicate my Powerbook on the iMac, Migration Assistant just looked at the SSD and said there wasn't enough room, not realizing there was a 2TB disk as well. So I migrated my applications and settings to the SSD and then did a straight copy (using the Powerbook as a target disk for the iMac) of my Documents folder. But now I'm having problems (such as an empty desktop, which is the subject of my other post this morning). I now think I know why: Lion says my startup disk is the 2TB hard disk. When I go to Startup Disk system settings, Lion doesn't recognize the existence of the SSD. So two questions:
1. How do I tell Lion there's an SSD?
2. Failing that, is there any to tell Migration assistant to use the 2TB hard disk for everything, not the SSD (because, sigh, Migration Assistant doesn't recognize the existence of the 2TB hard disk)?

If I were you, I would open a service request with Apple regarding this problem. You are permitted 90 days of free tech support for new Macs, if I recall correctly, so why not use it?

Tecra 8200 doesn't recognize RAM in Slot B

Since a few days my Tecra doesn't recognize the RAM Module in Slot B. Before all was fine. I have 2x256MB Modules. I was wondering why my Tecra becomes more slow the last days and then i saw that i have now just 256MB RAM. I change the Modules from Slot A to B. I checked also both RAM moduls with MEMCheck. Both are ok! Just when i put one RAM to Slot B and none to Slot A my Tecra doesn't boot up! If i insert both moduls my Tecra boots up but just with 256MB RAM.
Is there an other solution then to buy a new Notebook? Is my Mainbord demaged?
I was so contently with my Tecra until now ;-)

Hi
Like Joao said, probably the memory slot B is defective and therefore the memory module cannot be recognized.
The notebook supports max 512MB (2x256MB) but I dont know if the single 512MB module can be used in one slot.
I presume its not possible.

Hey my iPod is not showing up on iTunes and my computer doesn't recognize it. It runs out of battery very fast and only shows the 'Connect to iTunes" screen. What do I do?

Hey my iPod is not showing up on iTunes and my computer doesn't recognize it. It runs out of battery very fast and only shows the 'Connect to iTunes" screen. What do I do?

http://support.apple.com/kb/ht1808
http://support.apple.com/kb/ts1567
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

Have old files on new computer; doesn't recognize iPod

Hi all,
Last month a PC that had been solid for five years gave up the will to live (may it rest in peace). Through the grace of all that is good in the universe, I had a backup of all my files. My iPod (30GB iPod photo) is in great shape (as it apparently saw no need to follow the suicidal activities of the PC - another blessing).
So now I have a new PC which seems to be quite the nice machine, and on it I have installed iTunes. I tried hooking up the iPod, but the USB connection didn't seem to recognize it. I have the new software (7.0.2.16), a good iPod, and a happy computer with the hopefully temporary character flaw that it doesn't recognize the iPod.
1) What is the best way to get the computer to recognize the iPod?
2) Should I just add the several thousand songs I have in the folders now on the new drive on the new computer to the new software, or should I try to do this backwards from the iPod?
3) I also haven't authorized the new machine yet. Following a computer that's gone on to tech-heaven, is there a preferred way to do this? (and...)
4) Is the order of these activities important?
I did search the archives to try to find the advice before, and found plenty that were similar but not quite the same. I probably went right by what I needed. Big thanks and a humble bow to anyone willing to take time to answer this.
Rushton
custom-built PC Windows XP Pro Intel Core2 6600 2.4 GHz, 2GB RAM

1. Your library with all you music on it is on your old laptop's hard drive. Remove the drive, put it in an external USB enclosure and import your music to the new computer.
2. Try this to get your computer to recognize the iPod.
http://support.apple.com/kb/ts1567
Basic troubleshooting steps
17" 2.2GHz i7 Quad-Core MacBook Pro  8G RAM  750G HD + OCZ Vertex 3 SSD Boot HD 
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101

Why doesn't my MacBook Pro doesn't recognize my cameras or iPhone when I plug those in at a USB-port?

Even installing the Nikonsoftware of my camera didn't work. I've no problem connecting those equipments to my netbook with windows, but my Mac doesn't recognize either of them.

Check to see if the Mac sees them at all by opening the utility "/Applications/Utilities/System Information"
Then select "Hardware > USB" (on the left). You can refresh the view by selecting the menu item "File > Refresh Information" or typing <CMD>+R.
Your should be able to see the devices in this list which will confirm hardware works-- USB ports are good, cables etc. If you have installed the software try restarting. Also try OTHER usb ports on the notebook.
After that try re-installing the drivers AFTER you make certain they are released for your version of the OS.

Accidentally uninstalled YouCam now computer doesn't recognize the camera

Accidentally uninstalled YouCam and now the computer can't find the camera. No driver can be installed because it doesn't recognize the camera. Can't put YouCam back on either. Tryed even puting an external camera on and and can't seem to get the DVD working

Please identify your notebook/pc .
Look at the base/rear/side of the notebook/pc at the barcoded sticker.
Post items numbered 1 and 2 on the following example of an HP notebook's barcoded sticker. Your barcode may be slightly different but will still have the important imformation needed for us to help you. The p/n (product name)is the most important identifying information
###Do not post the serial number as it is personal information.###
Post the installed operating system version ( and whether it is 32 or 64-bit ) and whether the CPU is an AMD or Intel product.
Not posting all of the information as requested will delay our responses and slow troubleshooting of the issue that led you to author a thread.
Is your notebook/PC still within its warranty period?
Best regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Notebook doesn't recognize my SSD

Similar Messages

Maybe you are looking for