Notebook freezes and displays black screen

My laptop freezes and now it shows a black screen and when switched it indicates light as usual

Hi there @Shizniz
Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel.
I understand that your notebook is freezing on you, or you have a black screen. I am happy to help with this, but I definitely need more detail about what you are using. Please post the full product number and operating system in use on your notebook. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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I am having problems with my computor freezing and going black screen and then coming on again,

i have a windows 7 hp elite and am having problems with it freezing and going black, was doing it on the zynga games, not it is with everything. i have cleaned, defraged, and shredded files, etc and have all the updates and even had it restored, but nothing is working. any ideas?

remove power cord, take battery out, hold the start button for 4 min, put battery back and press start lightly and hit f8 immediately severals times. it may start up right away or take several times.

Tiger freezes and displays black box to restart

I just did a fresh install of Tiger a week ago on a clean drive. Last weekend I downloaded some ROMs for MacMame. I visited some sites and they had this page where you had to click to proceed to download. I kept doing it and doing it, but never got to the page. Now I'm afraid I downloaded a virus or something with the ROMs messed up my computer as the problem happened after this. I already ran Disk Utility and the drive is repaired. Any ideas on what I can do?

I'm not aware of any virus that'll cause what you're seeing. There are very few, if any, that affect Macs. Since you've just started playing with it, reinstall the OS, make a bootable backup/clone to another HD (use Carbon Copy Cloner, SuperDuper!, SilverKeeper, etc.), and see if you can repeat the problem. Internal HDs (60-130 GBs are usually available for under $100). I recommend Seagate or Hitachi for reliability.

When receiving email, Thunderbird freezes and displays "Not Responding" in screen header. Adds popstate folder to account.

I'm running Thunderbird 31.6.0 on Windows 8.1 with BitDefender 2013.
PROBLEM:
When getting email, Thunderbird freezes and displays "Not Responding" in screen header.
When TB is closed then reopened, a popstate folder (popstate-1.dat) is added to account. A new popstate folder appears with each crash/freeze, and as long as they are not deleted, they pile up with unique numbers (popstate-1.dat, popstate-2.dat, etc.).
(see attached screenshot)
NOTE: I've included troubleshooting details below for all the fixes I tried, thinking it might be helpful to anyone who has a similar problem and is thinking about going down those paths. Ultimately, it seems that FIX ATTEMPT 5 is the winner.
==================================
FIX ATTEMPT 1:
Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1026288, I restarted Thunderbird in Safe Mode (Help > Restart with Add-Ons disabled...), checking the "Disable all add-ons" and "Reset toolbars and controls" and clicking "Make Changes and Restart" button.
In Add-Ons Manager, BitDefender Toolbar now appears to be disabled.
(see attached screenshot)
But the problem persists.
FIX ATTEMPT 2:
Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1016811, I clicked Help > Troubleshooting Information > Show Folder button. This opens a File Explorer window for 3I58b9dq.default (this is the "profile" folder) which contains panacea.dat and folderTree.json files.
I changed file names to panacea-changed.dat and folderTree-changed.json (rather than deleting them, in case I need to restore them), and I reopened Thunderbird.
This did not solve the problem -- and, furthermore, the profile folder seems to have automatically generated new panacea.dat and folderTree.json files to replace those for which I changed the filenames.
FIX ATTEMPT 3:
Following the suggestion in this mozilla support post: https://support.mozilla.org/en-US/questions/1044774, I restarted Windows 8.1 in safe mode with networking enabled (using these instructions: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/.)
TB does not crash when Windows runs in safe mode, but the aspect ratio of my display is distorted; everything's really big and stretched horizontally, and my two displays are mirrored rather than extended. Running Windows perpetually in safe mode is not the ideal fix.
QUESTION 1: I understand that troubleshooting is supposedly done best in safe mode — What might I do in safe mode to diagnose the Thunderbird problem?
FIX ATTEMPT 4:
This article https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues#Symptoms, suggests that problems with Thunderbird associated with BitDefender can be solved by uninstalling and re-installing BitDefender.
Not really comfortable uninstalling and re-installing, I disabled Bitdefender (Settings button > Antivirus button > Shield tab > On-Access Scanning toggle Off) to see if that would work. It did not fix the problem.
QUESTION 2: Would uninstalling BitDefender be any different than disabling it?
FIX ATTEMPT 5:
Create a Bitdefender Exclusion for the Thunderbird folder:
Settings button > Antivirus button > Exclusions tab > Excluded files and folders link > Add button > navigate to Thunderbird folder (c:\users\username\appdata\roaming\thunderbird) > Both radio button > Add button > OK button
THIS FIX DID THE TRICK! YAY!

FIX ATTEMPT #5 above did the trick, and now I see that it was the chosen solution for a similar post of the same problem at https://support.mozilla.org/en-US/questions/1044774

IOS adhoc displays black screen after launch

Hi,
my iOS application displays black screen after slash screen.nothing happens and couldn't see any proper errors on debug utility.
I can build adhoc using flash builder and it's works fine but problem occurs when I create ipa using dumped config file on command line(ant)
I'm using flex sdk 4.6 and AirSDK 15.0(overladed) .my application includes few native extensions.
mxmlc
mxmlc -load-config app-config.xml src/mobapp.mxml -output myapp.swf
adt
<target name="build-release-adhoc-package-ipa">
    <echo>::building captive-runtime release-adhoc ipa..</echo>
    <exec executable="${FLEX_BIN}/adt" failonerror="true">
        <arg line="-package" />
        <arg line="-target ipa-ad-hoc" />
        <arg line="-storetype pkcs12" />
        <arg line="-keystore ${provision.dir}/release-adhoc.p12" />
        <arg line="-storepass 12345" />
        <arg line="-provisioning-profile ${provision.dir}/release_adhoc.mobileprovision" />
        <arg line="${adhoc.dir}/ios-adhoc.ipa" />
        <arg line="${src}/mobapp-app.xml" />
        <arg line="myapp.swf" />
        <arg line="${icon.dir}/applicationIcon16.png" />
        <arg line="${icon.dir}/applicationIcon32.png" />
        <arg line="${icon.dir}/applicationIcon36.png" />
        <arg line="${icon.dir}/applicationIcon48.png" />
        <arg line="${icon.dir}/applicationIcon57.png" />
        <arg line="${icon.dir}/applicationIcon72.png" />
        <arg line="${icon.dir}/applicationIcon76.png" />
        <arg line="${icon.dir}/applicationIcon114.png" />
        <arg line="${icon.dir}/applicationIcon120.png" />
        <arg line="${icon.dir}/applicationIcon128.png" />
        <arg line="${icon.dir}/applicationIcon152.png" />
        <arg line="${base.dir}/[email protected]" />
        <arg line="-extdir ${src}/ane" />
        <arg line="-platformsdk /Applications/Xcode.app/Contents/Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPh oneOS.sdk" />
    </exec>
    </target>
please help.

Hi,
my iOS application displays black screen after slash screen.nothing happens and couldn't see any proper errors on debug utility.
I can build adhoc using flash builder and it's works fine but problem occurs when I create ipa using dumped config file on command line(ant)
I'm using flex sdk 4.6 and AirSDK 15.0(overladed) .my application includes few native extensions.
mxmlc
mxmlc -load-config app-config.xml src/mobapp.mxml -output myapp.swf
adt
<target name="build-release-adhoc-package-ipa">
    <echo>::building captive-runtime release-adhoc ipa..</echo>
    <exec executable="${FLEX_BIN}/adt" failonerror="true">
        <arg line="-package" />
        <arg line="-target ipa-ad-hoc" />
        <arg line="-storetype pkcs12" />
        <arg line="-keystore ${provision.dir}/release-adhoc.p12" />
        <arg line="-storepass 12345" />
        <arg line="-provisioning-profile ${provision.dir}/release_adhoc.mobileprovision" />
        <arg line="${adhoc.dir}/ios-adhoc.ipa" />
        <arg line="${src}/mobapp-app.xml" />
        <arg line="myapp.swf" />
        <arg line="${icon.dir}/applicationIcon16.png" />
        <arg line="${icon.dir}/applicationIcon32.png" />
        <arg line="${icon.dir}/applicationIcon36.png" />
        <arg line="${icon.dir}/applicationIcon48.png" />
        <arg line="${icon.dir}/applicationIcon57.png" />
        <arg line="${icon.dir}/applicationIcon72.png" />
        <arg line="${icon.dir}/applicationIcon76.png" />
        <arg line="${icon.dir}/applicationIcon114.png" />
        <arg line="${icon.dir}/applicationIcon120.png" />
        <arg line="${icon.dir}/applicationIcon128.png" />
        <arg line="${icon.dir}/applicationIcon152.png" />
        <arg line="${base.dir}/[email protected]" />
        <arg line="-extdir ${src}/ane" />
        <arg line="-platformsdk /Applications/Xcode.app/Contents/Developer/Platforms/iPhoneOS.platform/Developer/SDKs/iPh oneOS.sdk" />
    </exec>
    </target>
please help.

HT201412 my iphone is not turning on its freeze on the black screen with the apple logo.Please help me guys iam fed up please its a humble request

my iphone is not turning on its freeze on the black screen with the apple

- Try a reset.
Reset iPod touch: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Then connect to your computer and try to restore.
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iPhone and iPod touch: Unable to update or restore
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My Mac book pro displays black screen says no bootable device insert boot disk. I have no boot disk to insert. What should i do.no bootable device"

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any chance you have try a bootcamp / win install into your Mac ??
if so
try this to boot into mac os
restart your mac , just after start up sound hold on "ALT" key to sart on drive manager
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HTH
Pierre

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Message was edited by: hrh_23

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Notebook freezes and displays black screen

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