Notebook mouse pad not working

My notebook is relatively new and the mouse pad was working for the first 2 months. After 2 months it stopped working and when I tried to reinstall the drivers it still didn't work. Any solutions?

Hi @NightFury108
Welcome to the HP Support Forums!
I understand that your mouse has stopped working, and that you have tried reinstalling drivers. I am happy to assist.
Did you notice any problems prior to it failing to work?
I realize that you have tried reinstalling drivers, but have you also tried a system restore? If not see the following and look for a restore point from before when the problem started. It is always possible the cause is more related to some other software that was updated or something similar that is interfering with the touchpad.
Using Microsoft System Restore (Windows 8)
Also you should take a look at this, most likely Troubleshooting when TouchPad does not work in Windows 8
Using and Troubleshooting the TouchPad or ClickPad (Windows 8)
Let me know whether that helps or not.
Malygris1
I work on behalf of HP
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Pavilion mouse pad not working

I am about ready to return this laptop and go back to Toshiba. I have had it for less than two months and have had nothing but problems with it. Currently, the mouse pad is not functioning; I am using a USB mouse trying to fix it.
I downloaded HP updates, including the BIOS, and as soon as I restarted the cursor had disappeared. I have gone into the F10 menu and tested the cursor and it was working. I checked in device manager and there was no mouse driver installed (though of course it used to be there) so I downloaded it from the HP website, restarted, and nothing. I have done a hard reset, nothing.
Combined with the nebulous keyboard functionality and the fact that the network connection never stays connected, this problem is the last straw.
This question was solved.
View Solution.

Dear Customer,
Welcome and Thank you for posting your query on HP Support Forum
It looks like you are facing difficulties to resolve Touchpad Issues with your Notebook
We will surely assist you with this
Steps to drain the Static charge and loading default BIOS settings to resolve the issue
Step 01. Turn OFF the Notebook
Step 02. Un-plug the Power/AC Adapter and also remove the Battery too
Step 03. Press and Hold the Power Button of the Notebook for a full minute
Step 04. Now let's re-insert the battery back in and plug back the Power/AC Adapter
Step 05. Start the Notebook and keep tapping F10 Key during the startup to access the BIOS
Step 06. Once you get to the BIOS, Please press F5 or F9 Key to load setup defaults for the BIOS
Step 07. Now let's press Esc/Escape Key. Save Changes and Exit - Yes
Step 08. Now please wait till the Unit loads the Windows Operating system
Now please download and re-install the touchpad drivers for your Notebook from the HP Support Site
Please Click this Link to find more troubleshooting steps to resolve this issue
Hope this helps, for any further queries reply to the post and feel free to join us again
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K N R K
Although I am an HP employee, I am speaking for myself and not for HP

Macbook suddenly dies/mouse pad not working

Hi everyone,
I've become extremely worried about my macbook lately. I rely on it on a daily basis for work.
Last night my Macbook suddenly died on me. I was working and all of a sudden the screen turned off and the fans stopped. I thought the battery had died. But as i picked the macbook up, it started up again and the screen went on. The disk drive made the same startup noise it makes when you first turn on the macbook.
This similar thing has happened a few times in this last 24 hours. It seems to be getting more frequent. Sometimes, when it comes back on again, the little white power light stays off.
As i wrote this, it happened twice, thats the most its ever happened.
Also, my mouse seems to be double clicking everything. When i press the button on the built in mouse pad, it seems to have the effect of a double click. For example, when i click the top bar of this window once, it minimizes it - and it will not allow me to drag the window around.
HELP! This is not good! :(:(

By your description it does sound very much like your computer is in the process of failing and will soon be unusable at all.
the safest thing to do t this point would be to not use it any more and remove its hard drive (very easy to do by anyone). This will keep your drive intact. You can then get the computer repaired or get another one. You will at least have your data.
Anyone that depends on their computer for anything important such as for a business should always have a backup on the ready. Even is this means another entire computer.
Everyone that considers their computer's data, whether music, schoolwork, videos, other personal stuff etc. should definitely have an external hard drive that they backup the internal drive onto dailey, or as often as new data is added that they would not want to lose.
Thinking that your computer or hard drive will never fail is foolish. It doesn't matter what brand or model it is, they can all fail. This is particularly true of laptops and of hard drives.

Magic Mouse on Mouse Pad not working

Love the new Magic Mouse, except that it does not seem to track properly on a mouse pad.
I don't care for how it feels on the wood surface of my desk (though it does work properly there).
So I got just a plain old mouse pad, and for some reason it tracks poorly or not at all.
Any thoughts?
thanks
ian

Ian , I use a dark grey pad and don't have a problem with tracking, albeit I've extend the mouse's capabilities with the excellent and free Better Touch Tool. Perhaps it will help you.

Mouse pad not working properly having downloaded Windows 8

Hi, having downloaded Windows 8 to my laptop (HP Spectre xt 13-2000ea) the mouse pad has stopped working properly. The "two finger" page down/up and left/right has stopped working.
I have looked at the mouse settings and it currenlty states the synaptics hardware is installed and working correctly.
Have even gone onto the Synaptics website but have been unable to download something that can correct it. The HP hardware updates page on their support website does not appear to have anything that deals with Windows 8 problems.
Any help much appreciated. Thanks

Had exactly the same issue with my HP laptop. The Windows 8 driver installed with the OS works OK but the Synaptics driver in the latest Windows Update will not scroll. I had to uninstall the existing (newest) driver and install the HP Windows 7 driver from this site (an older version) then in Windows Update you have to wait for the Synaptics driver update to be offered (obviously you have to do a manual update and not allow it to install automatically) and then right click on it and select hide update.

Mouse pad not working - envy x2 hybrid

it has been 3 days now and my mouse pad won't work, i have Envy X2 hybrid.
The mouse no longer appears, i have tried restarting/ updating synaptic drivers - shows as updated and that the device is working properly.
i have tried removing windows 8.1 and putting windows 8 on. taking screen on and off - nothing is working. i have also tried to change the mouse pointer to see if this works, it doesn't.
i press ctrl and it shows where the mouse should be and it moves as to where i touch on the screen.
can anyone help?

Hello bacon_face,
Welcome to the HP Forums!
I understand the mouse pad on your hybrid does not work. First, please try connecting a USB or wireless mouse to see whether or not it works.
Also, I would like you to reinstall the operating system. It will clear up any software conflicts and allow you to start fresh, likely on Windows 8.
First, please ensure you backup your files. Here is information on how to do this: Backing Up Your Files (Windows 8)
Once this is done, it is safe to reinstall the operating system. Performing an HP System Recovery (Windows 8)
Once this is done, use Windows 8 for a while. If the same situation occurs on Windows 8 or 8.1, the computer likely has faulty hardware. At that point, please contact HP phone support. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns, and if this helped you. Thanks for choosing the HP Forums. Have a great day!
Mario
I worked on behalf of HP.

Mouse pad not working

I have a pavilion dm3-1130us the mouse pad just stopped working and the power button won't turn it off or on. The mouse power indicator stays on. Device manager showed the device as not working correctly or the correct drivers are not installed. I installed the correct drivers and no response. So I think i made a mistake and uninstalled the mouse in device manager and now I can not reinstall it. The funny thing is that the pointer still shows up on the screen but I can not move it around the screen. Any ideas any one?

Have you tried typing MSCONFIG at start menu, then go into Processes to see if the Touchpad is turned on there (or click on Enable ALL to turn on any that are turned off for whatever reason?), with startup? Or check your start-up under Windows Defender\Tools\Software, which lets you enable/disable startup programs, processes, etc. Look for the software for your mouse/touch pad & be sure it is loading on startup, then reboot.
Does the button light up, you did try pushing the button to turn it on right? Sometime one's wrist can hit the button & accidentally turn it off.
Hope this helps.
Gina

G500s Touch keyboard and mouse pad not working

I've uninstalled and reinstalled the drivers. The solution center says everything is fine. USB mouse works, as does the touch screen, just not the actual keyboard or pad.
Please help.

For additional information - i now have my keyboard working, but the touch pad is still not working. I went to the lenovo site and downloaded the elan driver again. it extracted, but once i clicked for it to install, it says No Appropriate Driver to be installed.

Mouse pad not working at all.

Hi,
I am using HP envy 17 notbook PC. It is a 2 month old. From today morning the mouse pad is not at working all of a sudden. I had to use usb mouse to operate. I tried all ways of installing drivers and all other stuff but its not working. Please suggest something, its urgent.
Thank you in advance.
This question was solved.
View Solution.

Hi
Go to Device manager and uninstall the driver first then restart the unit.
Check if the Touchpad is turned on.
Go to HP website and update the Touchpad driver and Bios and see if this fixes your issue.
Last option once unit is powered on keep tapping the F11 option and see if the Touchpad works here if in case Mouse not working you may have to call HP Technical Support and get the unit serviced.
Let us know how it goes!
"I work for HP."
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Manjunath

Upgrade to Win 10 mouse pad not working P35W-B3226

I have the Click 2 Pro P35W-B3226 and mouse/touchpad quit working after updating to Windows 10. I was able to get the mouse functioning somewhat by going into Settings/Devices/Mous&Touchpad/Elan and Enabling, but the only functions it has is as a pointer and i can click by pushing in center of touchpad. The multi touch and scrolling functions no longer work? Anyone know how to correct? Or when an update is planned, this is very annoying. Thanks.

If you haven't yet, check Toshiba Service Station and Windows Update both for updates.

Lenovo g50 mouse pad not working

My computer has recently updated to windows 10 and my mouse pas no longer works.I use an external mouse most of the time but occasionaly use the touch pad.I hadnt used the touch pad since it updated and only just realised that its not workingusing the f6 key doesnt fix anything and my settings dont change when i use the external mouseAny ideas would be much appreciated.Thanks

hi afletcher91,
Welcome to the Lenovo Community.
If you do a left click and it doesn't respond or the key gets stucked or is stiff, that's an indication that the Touchpad needs to be replaced (probably got worn out due to everyday use). You may send the unit in for service or you can fix it yourself.
Not sure about how much it would cost but you need to replace the Touchpad Button (Part#: 31048975), you can get it at http://tinyurl.com/cqbvv5f
You can find disassembly guide at the Hardware Maintenance Manual here http://tinyurl.com/cbs9k5e
Hope this helps.
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Notebook mouse pad not scrolling

hi i am using a hp 15 notebook r028tx pc laptop.....
my touch pad is not scrolling and not even showing any setting to change it...
it is also not showing any of its features shown before like ,if you slide left edge u can switch between windows ....
i would be thankful for your solution

HI @vivek_kallakuri ,
Thank you for your query, I will do my best to help!
I grasp that your TouchPad is no longer allowing you to scroll with it. Here is a link to Using and Troubleshooting the TouchPad or ClickPad (Windows 8) that will guide you through some step to try .
Have you tried Using automated troubleshooting (Windows 8)?
Have you ran the HP Support Assistant since this happened?
If it was a recent change you could consider doing a restore back to when it was working.
Using Microsoft System Restore (Windows 8)
You could also try a Refresh Your PC to Resolve Problems (Windows 8). This will reinstall the OS and should not affect your personal files. I do recommend doing a backup first just in case.
You may wish to consider contacting HP support for assistance as they can remotely connect to your system to aid with resolving issues.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
The last thing I can suggest would be to do a factory recovery. Performing an HP system recovery (Windows 8)
You will notice that there is an option to do a backup during this process, if you have not yet done one I suggest you do one now.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 8)
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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MOVED: Mouse pad not working

This topic has been moved to MSI Notebooks & Netbooks.
https://forum-en.msi.com/index.php?topic=163836.0

I have tried turning my magic mouse off & then on, but it has not made a difference. This is a image to show you what I get. Note the 1st option has a down arrow, right to the description, but the other 2nd & 3rd don't.

Suddenly my double click both on track pad and mouse is not working

suddenly my double click both on track pad and mouse is not working.in System Preferences,track pad, i have ticked and unticked the Tap to click several times.Restarted the mac for several times at well but still i do not have double click.help me please.

It might be the double click speed setting.
Look in System Preferences > Universal Access > Mouse & Trackpad tab > Trackpad options.. button > move the double click speed to the slow side of the range.

Hp 15- R014TX Notebook PC - Synaptics touch pad not working

My HP laptop synaptics touch pad is not working. I uninstall the softwre and reinstallation is failed. what can i do for this problem. i download the synaptics touch pad driver in hp support website and installation is successed but the settings is not disply the control pannel or anywher in the laptop, pls help me

Hello @Mariselam,
Welcome to the HP Forums, I hope you enjoy your experience!
I have read your post on how the TouchPad on your notebook computer is not working properly, and I would be happy to assist you in this matter!
To correct the function of the TouchPad, I recommend following this document on Using and Troubleshooting the TouchPad or ClickPad (Windows 8). This should help with adjusting sensitivity and configuring the TouchPad to your liking. You can also update the Synaptics drivers for the TouchPad by following this resource on Using HP Support Assistant (Windows 8).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Have a great weekend!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Notebook mouse pad not working

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