NOTEBOOK, RUNNING WIN 7 KEEPS GETTING ERROR WHEN I TRY TO USE TROUBLESHOOTING WIZARD

I HAVE NEVER USED THIS SITE BEFORE, SO HELP ME OUT AND BE PATIENT!!  I HAVE A HP LAPTOP dv4-2058nr, RUNNING WIN 7 AND I CANNOT USE THE TROUBLESHOOTING WIZARD IN ANY FIELD.  HOW CAN I FIX THIS.  I HAVE LOOKED EVERYWHERE FOR HELP.  I KEEP RECEIVING AN ERROR  "YOU HAVE INCURRED AN UNEXPECTED ERROR. THE TROUBLESHOOTER CAN NOT CONTINUE."

Hey Gramtam,
What troubleshooter are you using that is failing? What are you using the troubleshooter for? Just want to make sure I fully understand your issue before continuing.
Thanks
Sean
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