Notebook showing a folder and question mark.
Suddenly my notebook appears to not work.
When I switch it on I just get a picture of a folder with a question mark in it.
Any ideas what my problem is and how do I resolve it?
Any info greatly appreciated.
That folder with the question mark icon means that the MacBook can't find the boot directory. That can either mean it can't find the hard drive or the Operating System data on the hard drive is somehow corrupted.
With 10.4, 10.5 or 10.6 put your install DVD into the optical drive (CD/DVD drive) and reboot. Be sure to either use the disc that came with your Mac, or, if you installed a later Mac OS X version from disc, use the newer disc. As soon as you hear the boot chime, hold down the "c" key on your keyboard (or the Option Key until the Install Disk shows up) until the apple shows up. That will force your MacBook to boot from the install DVD in the optical drive.
Or if you are running 10.7 Lion or 10.8 Mountain Lion, boot from the recovery partition (Command +R on boot) and use Disk Utility to repair your OS 10.7 or 10.8 partition.
When it does start up, you'll see a panel asking you to choose your language. Choose your language and press the Return key on your keyboard once. It will then present you with an Installation window. Completely ignore this window and click on Utilities in the top menu and scroll down to Disk Utility and click it. When it comes up is your Hard Drive in the list on the left?
If it is, then click on the Mac OS partition of your hard drive in the left hand list. Then select the First Aid Tab and run Repair Disk. The Repair Disk button won't be available until you've clicked on the Mac OS partition on your hard drive. If that repairs any problems run it again until the green OK appears and then run Repair Permissions. After repairing use Startup Disk from the same menu to choose your hard drive for restarting from your hard drive.
If your hard drive isn’t recognized in Disk Utility then your hard drive is probably dead.
Similar Messages
-
Help please! My macbook air (2015) startup showed a folder with question mark so i tried "Command R" for internet recovery but after few minutes it stopped and showed error.. Please hepl me!
Startup – Question Mark
Startup Issues - Resolve
Startup Issues - Resolve (2)
Startup Issues - Resolve (3) -
I need to reinstall my operating system for 10.5 after seeing a file folder and question mark flashing on my start up screen. Can anyone help me with this?
Hello,
That means it can find the Hard Drive, or can't find the things needed for booting.
See if DU even sees it.
"Try Disk Utility
1. Insert the Mac OS X Install disc, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu at top of the screen. (In Mac OS X 10.4 or later, you must select your language first.)
*Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.*
3. Click the First Aid tab.
4. Select your Mac OS X volume.
5. Click Repair Disk, (not Repair Permissions). Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then try a Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.
(Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive.) -
Blue screen with flashing folder and question mark on startup
Hello.
I need help with my Macbook Pro. I get a blue screen with a flashing folder and a question mark at start up. To date I have tried the following:
Apple Hardware (Extensive) Test (Results: "No Trouble Found")
Safe Boot
Reset NVRAM
Reinstall OS X via the internet (I received no discs when I purchased it). I select the StartUp Disk to reinstall. When reinstalling via the internet I get to a point of reinstalling Mountain Lion but it asks me to choose a drive - yet there are no drive options to choose from. Then a window comes up asking me to "Select the system you want to use to start up your computer" but no options appear. When I choose "Restart" a note pops up saying "You can't change the startup disk to the selected disk. Startup Disk could not gather enough information on the selected disk."
The only option is "Restart" from the Apple menu. When I choose that it goes back to the original "Blue screen with flashing folder and question mark on startup."
I have no Time Machine
I can't access the disc utility.
Are there any ideas as to what might be the problem?Your hard drive has likely failed and needs replaced. That would explain why the system does not display it when you attempt to reinstall the OS via Internet Recovery.
-
What does a white screen with a file folder and question mark indicate?
what does a white screen with a file folder and question mark indicate upon start up?
That the computer can't find a useable boot volume.
Boot from your grey installer DVD disc 1 (hold down the C key on startup or hold down Alt/option on start and choose the installer disc).
OK the language page (if present). From the installer screen, go to the menu bar and choose Disk Utility; depending on the OS version it may be in the Utilities menu or Tools menu.
In DU, select your internal drive in the sidebar (the top item with the makers name and serial no.). Run Repair Disk (not Disk permissions). If problems are reported as repaired, run it again until you get a message in green "the volume seems to be OK".
If it says it can't repair the disc, you may need heavier guns such as DiskWarrior or TechTool to attempt a rescue.
Hope you have backups; retrieving data from adead drive can be expensive and tricky. -
I asked this question earlier but the problem keeps reoccuring. Every morning my iMac is flashing a folder and question mark. I just push the button in the back to turn it off, turn it right back up and it runs perfect all day. But the next morning it will be on (rather then sleeping) and flashing this question mark and folder. I understand it may have something to do with the startup disk? But I keep selecting the correct startup drive and it works fine all day and into the night but for some reason come morning it is always flashing. I do not understand. Any help would be greatly appreciated. I don't want to lug my iMac into the apple store, its out of apple care warranty by now anyways.
Hi Cookie
I occasionally get this if one of my External HD's is left on or if I have left a device +(iPod, iPhone, FlashDrive, Camera etc.)+ connected during restart and startup.
1. Repair your Startup Disk with your Install DVD > http://kb.wisc.edu/helpdesk/page.php?id=3810
2. Go to: System Preferences > Startup Disk > select the Mac OS X on Macintosh HD > Lock the Lock.
Then if your still having the problem:
1. Eject and turn off any External Hard Drives
2. Eject and disconnect flash memory devices prior to shutting down and reconnect them after startup.
Another consideration if you must keep devices connected for whatever reason, is to sleep the iMac instead of starting up every morning.
Dennis -
I have lost everything on my mac, a gray screen with a folder and question mark is blinking. i hav another mac that is running slowly, how can I boot and reinstall os x Lion, i do not have the start up disc with me.
Welcome to the Apple Support Communities
Lion uses Recovery to reinstall OS X. Press Command and R keys when your Mac starts, open Disk Utility, erase the drive and reinstall Lion. The other Mac has probably got its hard disk damaged, so take the Mac to an Apple Store -
Flashing Folder and Question Mark, no installation disc
Yesterday, Safari froze up while I was it which I have never had happen before. So, I manually shut my Macbook off and tried to restart. When I did so, I received a gray screen with a flashing folder and question mark. From my research, I have found that usually this means that my laptop can't find the operating system and this issue can usually be resolved by inserting the installation disc. Problem is, I bought my Macbook secondhand and never got an installation disc. Does anyone know of a way around this issue? Or if buying the Snow Leopard upgrade for $30 instead of buying a whole new package for about a hundred dollars more might resolve this issue?
Thanks so much,
KristinYes, quite a quandary. You have some options:
1. Call AppleCare and ask for customer support. You can order replacement discs for the model you have.
2. Purchase an OS X retail installer suitable for your model, like Snow Leopard, that you can use to determine if you can repair the hard drive or will nee to reinstall OS X. If the latter and you are using Snow Leopard, then you just install it. The installer will determine whether to upgrade or not automatically. As long as your drive is OK Snow Leopard will not erase the drive so all your files are safe. If you use an earlier version of OS X then you want to choose the Archive and Install option. See the following:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported, then quit DU and return to the installer.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update. -
I have a grey screen with folder and question mark-why?
When I turn my computer on I see a grey screen with a folder and question mark over it. The folder and question mark are blinking then a couple minutes later the screen turns black. Help please!
Kfrost5792,
if your MacBook Pro didn’t originally come with grey installation discs in the box, then you can substitute “booting from Recovery mode” for “booting from your grey Mac OS X Install disc”, and from the OS X Utilities menu that appears on the desktop in Recovery mode, you can select Disk Utility there to erase your internal disk, which will allow you to perform an OS X Internet Recovery the next time that your MacBook Pro is powered up. -
HT1941 grey screen with a folder and question mark
On start up i get a grey screen with a folder and question mark- how do i get out of this?
10.8 Mountain Lion
http://support.apple.com/kb/PH11046
Use Startup Manager to select Startup disk.
http://support.apple.com/kb/HT1310
Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
Reset PRAM.
http://support.apple.com/kb/PH4405 -
Getting white screen with file folder and question mark on it...help
My MacBook Pro starts up and only shows a white screen with a file folder with question mark on it. I have not had problems prior to this. Help!,
That means that no valid system could be found to boot from. What might have caused that is hard to say, but try referring to this document:
http://support.apple.com/kb/ts1440
Note that if you are using Mac OS X 10.7 (Lion), you don't start up from your install disk. Hold down command-R at startup instead. -
I startup my mac and I see a white screen background with a folder icon in the center and a question mark blinking in the center. Called Apple and the rep says this is probably a HDD crash. Only solution is to take it into a Apple store and get a replacement HDD which would cost $300 and upwards. This mac book is about 15 months old and cost $1300. Needless to say I'm highly upset. Does anyone have a fix to this?
Flashing folder with question mark?
Go step by step and test.
http://support.apple.com/kb/ts1440
Startup Manager to select Startup disk.
http://support.apple.com/kb/HT1310
Repair Disk
Steps 2 through 8
http://support.apple.com/kb/PH5836
Reset PRAM.
http://support.apple.com/kb/PH4405
Reinstall OS X
http://support.apple.com/kb/PH10763?viewlocale=en_US -
Dreaded Gray screen with Folder and Question Mark (EFI Boot poofs away)
Hey--
I've had trouble with my Imac that I purchasd in 2005 for a year and a half or so. I had a gray screen about a year and a half ago, went on vacation for a week, came back and it booted just fine. Another time it went down, I did a safe boot and it came back. I've tried Command-Option P+R before with some success. I had a boot camp partitioned windows xp drive on there also (I don't know if this matters, but wanted to mention that). I've also tried putting the installation disk in there with no luck (thinking it would find the software on it)
I put it away because I moved and dragged it out of storage to see if a miracle might have occured since the last time I tried 5 months ago. Well, same thing--gray screen with a flashing folder with question mark. I read in the discussions to hold the option key down to select a book device. I tried this and got an EFI Boot icon with a mouse pointer, but when I go to select it it "poofs" away (literally, the icon POOFS away) before I can select it with the mouse pointer icon.
Has anyone seen anything like this or have any suggestions? I guess I'm at my wits end and am ready to haul it down to the Apple store to get the prognosis (I'm sure it will not be good--probably shot hard drive or something). I'm hoping this can be salvaged without much cost.
Thanks so much for any advice or input you might have.
ChrisHow to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.
If yours is an Intel model, then I recommend getting Snow Leopard to upgrade OS X, but I would recommend first erasing the drive before installing Snow Leopard.
Upgrade Paths to Snow Leopard, Lion, and/or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99. To access the App Store you must have Snow Leopard 10.6.6 or later installed.
Upgrading to Snow Leopard
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mountain Lion if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
terms apply.
Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply.
Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion. -
My imac wont turn on anymore. it only shows a picture of a folder and question mark
I cant get my imac to turn on. It will only show a folder with a question mark in it,.
Your Mac can't find any bootable device. That could be because of two things:
1. The PRAM "forgot" the startup disk.
2. The hard disk is damaged.
First, press Option key while your Mac is starting and check if you see the OS X partition. If you see it, choose it and when OS X has booted up, open System Preferences > Startup Disk and select the OS X partition.
If not, the hard disk is damaged. If you have OS X Lion as you indicate, press Command, Option and R keys while your Mac is starting to start into Recovery. Then, open Disk Utility, select Macintosh HD in the sidebar and repair the disk. If it doesn't work, take the Mac to an Apple Store.
If you didn't make a backup, use DiskWarrior to recover your files. It could not work on some ocassions.
Also, there's a problem with the 1 TB Seagate iMacs hard disks sold between October 2009 and July 2011 and they are being replaced for free. Check if you can get replaced the hard disk for free > http://www.apple.com/support/imac-harddrive -
Start the computer and only show a folder with question mark
Hi,
I need help please.
A few day ago I startup up my iMac and only a folder with a question mark was shown in the screen.
I boot from the Lion DVD, run disk utility but the only drive I get was the DVD and disk1/Mac OS X Base System.
I turned off the computer and next morning I turned on agian and this time with no problems, I use it for a few days with no problems but yesterday it happens again...
I do run disk utility again onlu turn it off, and this morning I tried to turn it on again, but the same foder appears...I run disk utility (get the DVD and disk1) and turn it off for a few hours.
Now I'm praying that when I'm back from work I could turn it on with no problems.
What I should do ? Is there any 3rd party tools that I can try do use to solve this issue ?
Many thanks!
PS: when the iMac started up with no problems I run disk utility and made a repair disk to the mac HD...leonel junior wrote:
I boot from the Lion DVD,
There are no Apple supplied Lion boot DVD's , you use command r to boot into Recovery HD partition, if that doesn't work good chance the drive is dead, it likely will have to pulled to test any data recovery efforts made.
I turned off the computer and next morning I turned on agian and this time with no problems, I use it for a few days with no problems but yesterday it happens again...
Hold Shift key upon boot to fix the drive, reboot holding option and select OS X to boot and head to System Prefs, change the startup drive to OS X.
If you can't do this, your looking at data recovery efforts or repalcing the drive, total erase & restore.
PS: when the iMac started up with no problems I run disk utility and made a repair disk to the mac HD...
The option key, set startup disk in system prefs should resove the issue.
https://discussions.apple.com/community/notebooks/macbook_pro?view=documents
Maybe you are looking for
-
Since upgrading to Mountain Lion LibreOffice keeps asking for Java and crashing.
Java is needed only for Base which I don't use, so I disable Java in LibreOffice preferences, but it keeps asking if I want to enable it. In addition the preferences aren't being remembered so sometimes LibreOffice crashes when I start to do anythin
-
How do I upgrade the iOs on my ipad1 to version5? I've tried through itunes many times, but I get a message that says that the download was interrupted and i should try again later. Can i download the iOS file to my PC and transfer it to the ipad? Ho
-
Hi, So i've created an image slider by downloading jquery and the jquery plugin cycle. I had it working but then it suddenly stopped and I cannot work out why. It would be great if someone could give me a hand in solving the problem. Here is the
-
I want to make printable documents with servlets and jsp. by looking on the Internet I begin to believe that pdf would be a good solutions do you have idea how to make that ? thx
-
Graph per hour x-axis vertical grid
hi all, I'm having difficulties of making vertical grid on the graph. Usually my graph will be record the data of 12 hours, so i wish the graph to have a vertical grid on every hour. I only able to create vertical grid on every second, but when i tri