Notes History

Hi All,
I am using CRM 2007 6.0 sp4. Im currently trying to figure out how exactly the Notes History operates in the IC, it seems to be very unstructured where in some cases for a certain account the most recent 4 notes appear and others the most recent 3 notes appear. Also when a note is made in a complaint it overwrites 2 interaction notes in the notes history and sometimes the complaint note does not appear at all. It is very confusing and i cant make sense of it.
Is there any documentation out there that describes the exact functionality of the Notes History function, or is there SAP Notes in relation to this problem??? I cant seem to find any.
Thanks for your time.
Jonathan

Hi Shwetha,
Thanks with your assistance with this.
I now noticed that i created a service ticket with a user(user1) and input a note which then appears for that account on the account identification screen, i then update this note with user1 and both notes appear on the account identification screen. this is what i expect to happen, which is great.
However, when i log off user1 and log in with user2 and confirm the account in question the notes do not appear?? Have you come across this??
Is there SAP notes that i may need to implement??
I first thought that it may be user specific, so i logged back in with user1 and confirmed the account but the notes no longer appear in the account identification screen either. It does not make sense.
did you come across this issue at all?
Greatly appreciated,
Jonathan

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Abhi.......

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