Nothing but a dead/sick iPod... help needed!

My beloved color iPod just froze up today when I tried to select a song and then went black. It then displayed the "boot up screen" of the iPod, and then displayed the "sick iPod" icon, with the frowning, dead/sick-looking iPod. So I went to the support for iPods and tried everything: charging it, plugging it into my computer, rebooting it and trying to get it to disk mode - everything. Still nothing. My computer doesn't read the iPod and the iPod doesn't get a charge if I plug it into the wall or the computer. It just sits there with a blank screen. When I do reboot it, all I get is that dang dead/sick iPod icon. Any suggestions (other than going in and getting a new iPod)?

Hi Paul
Don't go for a new iPod (yet). Is sounds like the IPod software on the HD is corrupted.
I had similar problems with my iPod a week ago (had to format the HD, writing 0’s on all bits – it took all night with 20 GB HD, USB cable and an iBook G3).
I recommend an iPod update or a format of the HD with writing 0’s (which requires an update afterwards to reinstall the iPod software to the HD). If you have all night then go for the format
Both the iPod update and the disk utility is found at: Applications > utilities.
Please write back if you need more help or suggestions.
-Eivind

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Major Ipod help needed

All right, one day, a few months ago, my sister lost her nano and found it the next day in a puddle beside her car. When she tried her iPod, it was acting a bit erratic, and barely worked. You could only listen to it on an iHome, but the wheel didn't work, sometimes the screen would lock up, it wouldn't accept a charge from the iHome, her laptop, nor our computer, it wouldn't show up on iTunes, and sometimes it would just flat out not work. Only last night was when she decided to throw it away. Being the pack rat and electronics fiddler I am, I took it, hooked it up, and it worked pretty well on my iHome, the wheel worked, songs played well, but it still wouldn't charge, and the date and times were reset. When I removed the iPod, it would go a bit crazy before it shut itself off, and when I plugged it into a computer the iPod screen says "Please wait...very low battery" but it will stay like that until you unplug it. and now to finally get to what I'm asking, I've tried any logical troubleshooting, but nothing worked, is my only other option to send it into Apple? and if so, how much do you think it would cost to have them repair it?
Message was edited by: [M]ike

Seems the iPod Nano does not get charged - battery problem?
If none of these steps address the issue, your iPod may need to be repaired.
Consider setting up a mail-in repair for your iPod http://depot.info.apple.com/ipod/
Or visit your local Apple Retail Store http://www.apple.com/retail/
In case your iPod is no longer covered by the warranty and you want to find a second repairing company, you can try iPodResQ or ifixit at your own risk
http://www.ipodresq.com/index.php
http://www.ifixit.com/

I want to change my region App Store I tried all the instruction but it won't working help needed

I want to change my App Store region from Kuwait to the U.S I tried so many time but is not working

Does this help?
iOS: Changing the signed-in iTunes Store account
http://support.apple.com/kb/HT1311

IPod Help needed from serious Apple gurus - iPod Touch 2g 16g stuck in restart loop. Will NOT enter DFU or recovery mode, NOT recognized by iTunes on Windows or Mac

Ok, so here's the not so sad story. I bought an iPod Touch 2g 16g through Ebay - so forget warranties. Luckily I did not pay much. The description said it was stuck on the apple logo, so I figured it would be an easy put into recovery mode and restore problem.
Not so much.
If you plug the iPod in and charge up the battery the LCD will come to life after a while with the apple logo, then it displays the spinning wheel with the apple logo over it. That will last anywhere from 10 - 15 minutes, then the iPod will go blank for a few secs and then start up the cycle all over again.
As stated, this iPod will NOT enter either DFU or recovery mode and believe me I've tried it several times several different ways with different timings, connected via USB to a Mac, connected to a different Mac running Windows, and connected to just the charger. Nothing. Occasionally the screen might go blank while holding the power and home buttons but nothing else happens and then it starts it's usual cycle again.
Again, iPod NOT recognized by iTunes on either Mac or Windows side. Since I got off Ebay and seller didn't know much about it, I have no idea if someone tried to jailbreak this or not.
I will not put much money into this machine. So I guess my question is: does this behavior mean that the motherboard is clearly fried? Are there any software programs that might diagnose what the problem is? Could it be as simple as a fried battery?
And most importantly, is this iPod simply toast or is there anything anyone can suggest????
Really any suggestions would be greatly greatly appreciated. Seems a shame to just trash an iPod touch that might need a simple fix...
If it helps matters, I can tinker with iPods somewhat and have torn down and replaced several iPod touch 1g and 2g glass and digitizers with no problems. I'm somewhat software savvy but the whole jailbreak thing is new territory... and I can't really figure out the command in Windows or Mac terminals to list all connected devices so I have no idea if the computer even knows the iPod is there, even if iTunes doesn't. Guess that's it... ummm, please help???

Nothing huh? No one's had this problem or this isn't fixable... oh well... if anybody comes up with anything I'll check in occasionally...

Ipod help needed immediatley !!! first link didnt work...

this document seems to know my exact problem..
http://docs.info.apple.com/article....
.. so i was following exactly what it said and everything was good until i got up to Universal Serial Bus controllers.. i couldn't find anything that said iPod or USB mass storage device...if you look at the example they give on where to find the iPod name or USB mass storage device, i have everything else that is there like the USB root hubs but i dont have anything else that mentions iPod, the USB mass storage device or the Lucent USB open host controller...why don't i have these? and how can i locate/download them them. please help me if you have any idea !!!
the problem is when i connect my iPod to the computer with my USB cable; the computer does not recognize it or something because it does not charge ; the do not disconnect sign doesn't appear; iTunes does not pop up; and i can't add songs to it. i tried the 5 R's recommended and nothing had workedd !! please helppp!!!

yeah im sorry it isnt working the document is under "iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date" sorry about that. also if you have any other solutions to my problem [because this might not be the case] please let me know.

The link isnt working so try this.... ipod help needed immediatley !!!

this document seems to know my exact problem..
"iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date"
.. so i was following exactly what it said and everything was good until i got up to Universal Serial Bus controllers.. i couldn't find anything that said iPod or USB mass storage device...if you look at the example they give on where to find the iPod name or USB mass storage device, i have everything else that is there like the USB root hubs but i dont have anything else that mentions iPod, the USB mass storage device or the Lucent USB open host controller...why don't i have these? and how can i locate/download them them. please help me if you have any idea !!!
the problem is when i connect my iPod to the computer with my USB cable; the computer does not recognize it or something because it does not charge ; the do not disconnect sign doesn't appear; iTunes does not pop up; and i can't add songs to it. i tried the 5 R's recommended and nothing had workedd !! please helppp!!!

yeah im sorry it isnt working the document is under "iPod is not recognized properly by computer when USB drivers are not installed properly or are out of date" sorry about that. also if you have any other solutions to my problem [because this might not be the case] please let me know.

HT201274 iPod Help NEEDED??

I keep trying to update my iPod, but every time I click on iTunes it says "Cannot connect to iTunes Store". I can connect to the Internet, my laptop connection to iTunes is perfect... HELP?? I thought I needed a new version of iTunes but I can't update or use my iPod at all??

You posted in the iPad forum instead of the iPod forum. To get answers to your question, next time post in the proper forum. See https://discussions.apple.com/index.jspa I'll request that Apple relocate your post.
 Cheers, Tom

Sick iMac - Help needed!

_My set-up:_
24" iMac 2.8GHz, 4GB RAM, 320GB hard drive
15.4" MacBook Pro, 2.4GHz, 4GB RAM, 200GB hard drive
Airport Extreme 802.11n
AppleCare
_The problems:_
1) My iMac will routinely, more often than not, have extremely slow connection speeds to the internet. I get sub-dial up speeds. Pages will often hang for extended periods before loading (even simple pages like Google) or will simply not load at all. When I can get the speed test page to load, it shows an extremely slow rate of speed. I have no other applications running at the same time. I test it out with the MacBook Pro and it blazes along as it should. (I recognize I need to take the speed tests with a large grain of salt. The number displayed on the test site simply validates what I am already experiencing. the other proof is in the glaring difference between the iMac and the MBP.)
I cannot understand this poor connection issue. The APE is about 12 inches from both the iMac and the MBP.
Not only has the problem returned but it is more consistent than ever.
2) The iMac seems to have slowed down some. For example, when I click on my profile name it often takes 3 or 4 seconds for the text entry box to come up so that I can enter my password.
I have almost no data on there. I keep everything on an external drive. I have only a few other programs installed. I did a clean install of Leopard but the problem persists.
Normally, I wouldn't be overly concerned about a few seconds, but it wasn't like this when I first got it. This problem has arisen and I don't want it to progress to unacceptable levels. Therefore, I want to nip it in the bud now.
_The Beginning of a Solution??:_
I took the iMac and the APE to my authorized service tech today (Simply Computing). Their tech tested the machine and verified that it is getting horrible connectivity in Leopard. He booted the machine from an external drive running Tiger and said it worked perfectly, as it should.
He said that he had done some looking on the internet and found slow wireless connections to be a common problem with new iMacs with Leopard.
He didn't say anything about the general slowness issue.
He suggested I call Apple and inquire about possible avenues to resolve the problem. The tech thought that Apple would first suggest replacing the WiFi card in the iMac, although he said that was pointless as it works perfectly with Tiger rather than Leopard.
I called Apple. I was on the phone for an hour and 1 0 minutes. All to no avail. The first person I spoke with told me it was impossible for the tech to run Tiger on my machine as you could not go backwards in OS's. The second guy tried to blame the third party RAM (as the machine shipped with 1GB and now has 4GB on it). I tried to explain that the tech said it passed hardware tests. At the end, Apple said they would call the tech.
I called the tech back shortly thereafter. He had gone home for the day and, if Apple did call (although the store said they hadn't), he wasn't there to take it. The guy I spoke with at the shop expressed some frustration with the Apple Support line. Anyways, he said if it is Leopard then it is a software issue and I'm on the hook for it. I asked how can I be responsible for a clean install not responding to the hardware. He said they would try to isolate it further, ie, switch hard drives and see if Leopard works. He suggested perhaps it is a bad sector or something on the drive. He said that sometimes disks scan and test as if they are fine but continue to not work. This problem can be isolated by switching the drive. If the new one works it must have been the old drive.
Ultimately, he said they were going to do what they could to take care of me. (It's worth noting that Simply Computing in Langley, BC, is an awesome shop to deal with. Always very helpful, informative and friendly.)
I am told to wait until the tech is in on Monday. He'll do some more checking, get in touch with Apple and see what's what. He also suggested I speak with someone at Apple higher up than Tech Support or Product Specialist.
_More Info:_
I called a guy I know who is very experienced with Macs. He said the wireless thing is just a quirk with Leopard being a new OS and that I should just tough it out until a software/firmware release fixes the issue. He also said that some lag time is normal for Leopard to bring up the password entry box on log-in.
_My Questions:_
1) Has anyone heard of these types of technical problems? Any solutions or suggestions?
2) Any suggestions for dealing with Apple to have this successfully resolved. I want my computer to work as it should.
3) Are these problems actually problems or am I making mountains out of molehills? Is this stuff to be expected with the machine/OS or am I experiencing abnormal issues?
I am sorry this is so long winded... I am at the end of my rope. It is funny, this is my first Mac. I switched about a month ago from a PC because I was tired of all the issues that arose with it. I came to Mac to avoid some of these issues. I didn't come with unrealistic expectations that I would never have computer problems again. I just didn't expect to be told to suck it up; that it is part of the OS and it won't work right until future versions.
Any and all advice would be greatly appreciated. Thanks in advance.
Mac&Cheesey

Since the Airport Extreme is so close to the iMac, does the problem go away if you use an Ethernet cable (best if it's cat 5e or better) instead of wireless?
Another thing you can try is to open System Preferences to the Network pane.
All of your possible network services are listed in the left sidebar. Whatever service you are using, Airport or Built-in Ethernet, move it to the top of the list. You do this by clicking on the little gear icon below the list and selecting +Set Service Order+. You may want to restart.
You can also try removing services you do not use for networking, such as Bluetooth and FireWire (highlight service and click the minus sign). This only disables them for networking. Bluetooth and FireWire will still work for connecting devices. You can add them back later by clicking the plus sign.

3rd generation iPod help needed

ok, i tuned my ipod on & the screen is blank, but the music still plays. I've tried restarting it & the screen still is blank. someone please help me out.

someone please help me

Dealing with a dead laptop. Help needed

I am a college student and my acer computer just died on me. It has been having problems for the longest time the plg only works when it wants to and the battery won't hold a charge. Now the computer won't even charge. So i have ordered a dell but is there a way that i can get all my info from the acer on to the dell without the acer even being able to turn on. And the acer is still under warranty but the customer service is horrible and i can never get on agnet to really help me order the parts i think need.

Hi there and welcome to the Community! It is very sad to hear about you laptop biting the dust. Your local Geek Squad can transfer the data from the Acer to the Dell without much problem, assuming the hard drive is in working order. Prices start at $99 depending on how much data you need transferred.
Adam
Best Buy Community - Retail, Americas
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Urgent ipod help needed!

earlier today burned some pics onto a cd while ipod was connected to ibook via dock.
ipod started displaying a spinning disk symbol on its screen, and now appears that all music on it has been wiped. when I put it in the dock, spinning disk symbol returns.
All my music is still on itunes on the ibook.
should i restore factory settings? and if so, how do i do it without wiping my itunes library?
the ipod is black and white, no pics, 20 gig and about 2/3 years old.
help!
cheers
dean

There are several things to look at here about iPods not being recognized by a Mac.
iPod doesn't appear in iTunes or on the Mac desktop
iPod does not appear in iPod Updater or iTunes in Mac OS X
iPod appears on the Mac OS X desktop but not in iTunes.
Try to restore it in disk mode.
Putting iPod into disk mode.
Incidentally, you may want to try connecting without the dock. My iPod nano refuses to be recognized via the dock but is recognized without it (i.e. connecting direct to the cable).

Itunes update and automatic update of ipod help needed

i just upgraded to the newest version of itunes (6.4?), and i deleted some songs out of my library and it gave me a message to the effect that next those files would be removed from my ipod next time i connected it.
i know in the previous version of itunes that i had, i had shut off the option that automatically updates your ipod when you plug it in, so i tried to find that option on here and was unable to, i think it might show up after i plug in my ipod, but obviously i dont want to plug in my ipod until i know it isnt going to get erased, anyone know if i can connect my ipod safely of if i need to change something, and if i need to change something where i would find that control. thanks in advance for any help

You can use a keyboard command to prevent your iPod auto-syncing with iTunes. While connecting the iPod to the computer hold down the Shift + Ctrl keys (on a Mac hold down the Option and Command (⌥ and ⌘) keys). This will stop the iPod from auto-syncing with iTunes and the iPod will appear in the source list. Wait until you are sure the iPod has mounted, and that it will not auto sync and then you can let the keys go. This may take between 3 and 30 seconds depending on your computer. Then go to Preferences>iPod and check the "Manually manage songs and playlists" box.
If at any stage iTunes brings up a dialogue window asking whether you want to replace the songs on your iPod with the songs in iTunes, press *No*.

Ripping DVD's ready for iPod - Help Needed!!

Hi All
I have been using Handbrake to rip my DVD's and for some reason it has stopped working now..
It goes through the process of encoding the files, all the settings are correct and I have noted the saved directory (even changed it a couple of times), and when it completes 100% there is no file to be found anywhere......
I have posted a note on the handbrake forum but got no reply yet.
Does anybody know what the problem may be?
Also, does anybody know of an application that will rip DVD's so that they are iPod ready, or maybe into MPG/MPEG/AVi format.
Many thanks
Garry

It goes through the process of encoding the files, all the settings are correct and I have noted the saved directory (even changed it a couple of times), and when it completes 100% there is no file to be found anywhere.
How long do you wait? Once conversion has completed, the YourFileName.temp file must be rewritten to your desitination location. This can take some seconds, depending on the size of your movie. While we're at it, is the temporary file even being created when conversion begins?
Also, does anybody know of an application that will rip DVD's so that they are iPod ready, or maybe into MPG/MPEG/AVi format.
Ripping/extraction of DVDs can be done by a number of Mac compatible appliations. MacTheRipper (free) is probably one the most popular at the moment. Stripping and/or conversion, however, still requires an ancillary application like MPEG2 Works 4 Advanced ($$) or MPEG StreamClip (free). However, since your were less than specific as to type (stream file, elementary streams, VCD compatible, SVCD compatible, DVD compatible, etc.) of target file desired, I can only generalize. Conversion basically depends on the workflow you utilize. Both applications have some "intrinsic" capabilities but, for the most part, rely on QT, QT Tools, and/or QT components you have installed and available. In addition, both application allow output to what is basically the QT Pro "Movie to QuickTime" export option. This simply means that in addition to the specific formats you mentioned, you also have full access to all of the same target QT formats you could normally access directly from your QT Pro application. (I.e., you can go directly from a VOB file or file segment to any available QT compatible compression format based on QT Pro and installed QT Pro components.)
REMINDER: These alternative compression formats are not iPod compatible.
ADDED: Forty-TwoDVD-VXPlus ($$) will convert ripped/extracted DVD directly to iPod compatible formats.

Itunes/ipod help needed!!

Not sure what the problem is....my ipod has started shutting off by itself when i skip through my songs. I usually have it on shuffle when this happens. Doesnt happen on every song, it can be every 50...100....or 5 songs. It will shut off and then turn back on by itself. I at first thought it was something wrong with the ipod. I then got a brand new ipod and it still does this. Anyone know what the issue could be? Is it itunes maybe? THANKS!!!

Greetings!
I recently received an iPod nano, and was experiencing problems of the nature listed in this forum. Last night I stumbled across a solution, and in fact, downloaded 234 files to my iPod this morning!
I am using a Toshiba Satellite laptop that runs Windows XP Home.
Here is the solution as I discovered it;
Concerning Quicktime, I discovered that the laptop was trying to use two installed and runing copies. One for Quicktime, and one for Quicktime for Windows. One is the standalone type, the other is the one that comes with iTunes.
After downloading iTunes w/Quicktime, un-install Quicktime, and go back and get the stand alone copy, and install that. You should only have ONE iTunes and ONE Quicktime running.
I am not going to describe the second part of the solution, as it may be slightly different for each OS. Here is the link to the instructions for Windows;
Using MSCONFIG to troubleshoot conflicts in Windows
http://docs.info.apple.com/article.html?artnum=302538
Follow the instructions to the letter. In my case, the laptop was already running as 'Normal Startup', so when I followed the instructions, everything worked perfectly, with one exception. While trying to figure out how the iPod/iTunes/Quicktime thing, I had the iPod plugged into the laptop. Don't plug the iPod into the computer until you have learned and are familiar with iTunes.
A note for those that aren't aware of it, when iPod is plugged into the computer, and the menu choice in iTunes, 'sync ipod' is clicked, iTunes will transfer whatever files are in the iTunes Library to the iPod automatically.I accidently transferred three REGULAR SIZE music files to the iPod, and they took up the entire memory of the iPod. mp3 or similiar is a must! Hope this helps!
Paul

Songs on pod but have new pc.. help needed..

I have about 480 songs on my pod but have bought a new pc so will I loose my songs on my pod if I add more songs to my pod any advice would be welcome rgds Paul.

If you are using iTunes version 7 or later, then you can transfer purchased iTunes store music from the iPod to an authorized computer by using the "file/transfer purchases from iPod" menu. Note that the maximum of 5 authorized computers applies here.
For all other non purchased music (your own CDs etc) try this method which works on some Windows PCs.
Enable your iPod for disk use.
See: iPod Disk Use.
Open iTunes and select edit/preferences/advanced/general. Put a check mark in the box marked "copy files to iTunes music folder when adding to library" and also "keep iTunes music folder organized", then click 'ok'.
Connect the iPod whilst holding down the shift/ctrl keys to prevent any auto sync, and if you see the dialogue window asking if you want to sync to this itunes library, click 'no'.
Then go to file/add folder, open 'my computer', select your iPod and click 'ok'.
The music files should transfer to your iTunes.
If this doesn't work (and it may not because officially it's not supposed to), check out the instructions/suggestions here.
Music from iPod to computer (using option 2). This a manual method using "hidden folders" and although it works, it can be messy.
Much easier ways are to use one of the many 3rd party programs that copy music from the iPod to the computer.
One of the most recommended is Yamipod. This is a free program that transfers music and playlists etc from iPod back to the computer. However, it does not transfer playcounts/ratings etc.
Another free program is Pod Player.
There is also CopyPod. This does preserve ratings/playcounts etc if those are important to you but this program is not free. It also supports video transfer.

Nothing but a dead/sick iPod... help needed!

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