Nothing but LIES

I but a new Iphone 6 plus and they had to do the edge upgrade on another line so I dont lose my unlimited data so they said and they supposedly put insurance on my phone come to find out months later they put insurance on the wrong line for a 4s who would put insurance on a phone that is under 200 to buy.  I was told by the staff that is trained to LIE because thats VERIZON they always lie said we will do a claim in house but the computers are down we will follow up well never came called back and talked to 5 other verizon liars that said I never had insurance no claim was ever filed im nuts for calling and trying to scam them.  Now I call back 6th time guy says yes I see it but its closed now the case but we can upgrade your line its no big deal just upgrade your line lose the unlimited data package its like filing a claim no big deal 2 year contract I said don't sell on me on a contract he just kept it up trying to sell me,  He basically said I was LIED TO AS WELL BECAUSE NOTHING CAN BE DONE.  IVE BEEN A CUSTOMER FOR 10 YEARS AND WILL BE GOING TO ATT SOON IM DONE WITH ALL THE LIES VERIZON IS FULL OF!

SJP630
We value your continued loyalty these past 10 years and want nothing more than a lasting relationship for many years to follow.  I'm sorry to hear that your experience wasn't the greatest when you contacted our customer service team.  Who advised about the in house claim that could be processed?  Was the insurance removed from the incorrect line or did you continue to pay for the insurance? 
EmmaM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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